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HP Announces Customer Engagement as a Service
HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer

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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » periphonics ivr


Business Case - Dunkin Donuts
Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.

periphonics ivr  microsoft dynamics gp,great plains,great plains software,great plains integration,great plains support,great plains customization,great plains consulting Read More
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

periphonics ivr  call center,call center services,inbound call center,contact center services,call center outbound,contact center software,innovative call center,call center outsourcing,virtual call centre,winning call center Read More
Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

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Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

periphonics ivr  balanced business,balanced business systems,balanced business program,balanced business accounting,balanced business scorecard,balanced business services,balanced business advisors Read More
Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand

periphonics ivr  voip phone system,voip ata,voip number,voip solution,voip systems,sip gateway,sip protocol,sip softphone,voip communications,voip telephony,voip vpn,hosted voip,sip phones,sip trunking,voip solutions Read More
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

periphonics ivr  bpm,business process management,crm,customer relationship management,business process,process management,customer relationship management strategy,customer relationship management software,customer relationship management system,business process management tools,customer relationship management definition,relationship management,sales force,business process analysis,business process improvement Read More
Hosted PBX Buyer's Guide for Small and Medium Businesses
A hosted Internet protocol private branch exchange (IP PBX) system can provide an easy way for small to medium businesses (SMBs) to move to voice over Internet

periphonics ivr  small medium business,small medium enterprises,small medium business center,small medium business research,medium business,medium business network Read More
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

periphonics ivr  Active Decisions,Amazon,Amdocs,Amdocs Clarify,Amway Korea,AOL,Aprimo,Art Technology Group,Aspect,AT&T Wireless,ATG,Autonomy,Avaya,AXIS ERP,Bank of America Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

periphonics ivr  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel Read More
Five Must Have Features for Business VoIP
A growing number of businesses are now grappling with the decision to implement new telephone systems based on voice over IP (VoIP) technology. However, while

periphonics ivr  business VoIP,Ziff Davis,phone system,VoIP telephony,VoIP,call routing,data integration linking,automated call distribution,audio and video conferencing,interactive voice recognition,IVR Read More
Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

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The Wizardry of Business Process Management - Part 4
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

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10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

periphonics ivr  knowledge management,knowledge manager,management,management skills,strategic management,project management,business management,management consulting,performance management Read More
Checklist: Adding Up the Return on IP Telephony Investments
Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI).

periphonics ivr  Focus Research,Internet telephony,ip pbx,ip phone system,session initiation protocol,internet telephone free,ivr system,internet telephone services,interactive voice response system,ivr systems,ip phone pbx,ip telephony system,interactive voice response systems,internet telephone call,internet telephone line Read More

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