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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

personal account  evaluation of strategies and personal may be required. H. Aggressively implement the MAIC scorecard improvement plans to improve Operational Index. Evaluate to what degree higher Operational Scores translate into increased Loyalty Scores. I. Aggressively implement the MAIC scorecard improvement plans to improve Operational Index. Lagging operations result in an apathetic customer despite historically high Loyalty Index Score. 1. Zones are just examples – actual categories and definitions are determined Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » personal account


Micropayments Rise Again
eCharge, whose previous initiative was a service that would allow consumers to charge purchases to their phone bill, will announce a new charging and billing

personal account  disclose to consumers what personal details are collected online.) Privacy issues revolve around whether consumers are willing to trust websites to protect their personal data and to refrain from selling it. Here eCharge and similar vendors have a chance to stand out, because consumers need only trust them, as opposed to each site where they do business. eCharge would be wise to emphasize their privacy advantage to consumers: It's early consumer acceptance rather than lower merchant fees that will extend Read More...
Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our

personal account  I have a few personal e-mail accounts, a personal instant message account, and even a second cell phone with a number I only give out to family. Even though we have these technologies that help us stay connected, it's not as efficient and effective as we'd like, and things still fall through the cracks. I get terrible cell phone coverage in my house, so when people try to reach me on my cell phone while I'm at home, they don't get through and are forced to leave a voice mail or try my office. In some Read More...
How to (Ab)Use Your Employees as a Social Platform
Last month I came across Julie Bort's article Your Company Might Think It Can Control Your Facebook Account Soon, which depicted current social guidance efforts

personal account  interests, let alone their personal interests. This can result in employee disengagement. It will also distract them from their normal activities, as they will invest more time than you might care for in trying to get it right. The most damaging consequence is the risk that they will develop an antagonistic attitude toward your brand and organization, or leave your company altogether. Assuming you manage to overcome these hurdles, you still have to deal with a lack of technology to support your marketing Read More...
A guide to the benefits, technology and implementation essentials of CRM & SFA solutions
Companies spend staggering investments to make and keep their offerings competitive. By providing a centralized location to store account history and detailed

personal account  ability to define their personal workflow to achieve and report against standard milestones. Imagine the difference in workflow between an inside sales person responsible for generating new leads, and a senior account executive handling three major accounts. If sales people lack the ability to modify workflow within the system, some (or all), of the staff will conclude the system does not fully meet their needs. 360-Degree View A 360-degree view enables sales, marketing and support to access a summary of Read More...
Wireless Mobile Portal by MobileID
MobileID has produced a clean, easily navigable, user-friendly web site, which will allow users of all abilities to set up their MobileID personalized service

personal account  with a web enabled Personal Digital Assistant (PDA), Web Access Phone (WAP), or a Wireless Enabled Windows CE device access to personalized information, for free, at anytime or anyplace. MobileID provides free e-mail, personalized stock quotes, sports and news reports all configurable by the end user through a simple registration on MobileID's website. As the history of the Internet has shown, Portals, sometimes referred to as Jump Stations , have always been in the lead in terms of page views, page Read More...
Reach, Relevance, and Relationship: The Personal Mobile Channel in Every Consumer’s Pocket
In a shrinking world where individuals have more choices in almost any aspect of their lives than ever before, the inertia that once held consumers loyal to

personal account  Relevance, and Relationship: The Personal Mobile Channel in Every Consumer’s Pocket In a shrinking world where individuals have more choices in almost any aspect of their lives than ever before, the inertia that once held consumers loyal to their suppliers has disappeared. Markets are fragmenting, industries are converging, and relationships are more fragile. So how do organizations build a connection and maintain an ongoing dialogue with current and future customers? Read More...
Social Networks That Boost Your Business
Companies are beginning to accept Web 2.0 as part of their communication, information sharing, and collaborating activities. Find out why this trend is being

personal account  were originally created for personal use) in a way that fosters teamwork, customer touches, and internal and external collaboration in a low-cost seamless way. Unfortunately, many businesses feel that Web 2.0 and social networking are for the younger generation and a waste of time when used by employees. However, once you understand the power of these applications and how to use them in your company, you’ll quickly find that they can be invaluable tools to boost your bottom line. Following is an Read More...
From Viruses to Spyware: In the Malware Trenches with Small and Medium-sized Businesses
Malware has become part of the business environment that every organization must account for. Defending against malware attacks is particularly difficult for

personal account  Viruses to Spyware: In the Malware Trenches with Small and Medium-sized Businesses Malware has become part of the business environment that every organization must account for. Defending against malware attacks is particularly difficult for small to medium businesses (SMBs), which may have needs as sophisticated as those of large enterprises, but rarely with the same IT resources. For malware defense software, SMBs thus place a premium on ease of integration and management. Read More...
Mobile Device Management (MDM) Policies: Best Practices Guide
Personal device ownership and usage in the enterprise is growing rapidly, and businesses face the challenge of how to fully provision, manage, and secure mobile

personal account  Policies: Best Practices Guide Personal device ownership and usage in the enterprise is growing rapidly, and businesses face the challenge of how to fully provision, manage, and secure mobile devices in their corporate environments. This document is designed to give you mobile device management (MDM) best practices that Fiberlink developed while working with its extensive customer base. It will also show you how MaaS360 can help you. Read More...
The Complexities of Quote-to-order and Possible Solutions
It is becoming necessary to go beyond the direct sales force to sell complex products. With the advent of personal computers and the Internet, new possibilities

personal account  consumer products, such as personal computers (PCs), or Internet service providers may use telephone sales and support quite extensively, in addition to the web chat and self-service options of late. Internal sales and support staff share many of the same frustrations as their colleagues in the field, and need similar solutions. However, there are some specific issues that need to be addressed if complex or customized products are to be dealt with in a satisfactory manner via the telephone. While Read More...
Earthlink Leads the Way in DSL Security
DSL providers speed up their customers' Internet access, however, at the same time they also expose these customers to enormous security risk. Earthlink has

personal account  needs to tell the personal firewall whether to block or permit the access. The privacy module allows users to selectively block custom text strings from leaving their PC. Users can insert their credit card number, phone number, children's names, bank account number, words like Proprietary, and other confidential strings into a file that will be prevented from being transmitted out from their PC. Without DSL subscription through Earthlink, the Norton Personal Firewall retails at $49/year. If you're Read More...
Security Begins on Your Desktop
The documents, spreadsheets, databases and other files on the personal computers used to conduct business are corporate assets. It cost money to create them

personal account  hard drive on your personal computer failed right now: How long would it take for you to be as productive as you were yesterday? Would any clients be inconvenienced? Would you impact the productivity of others in the company? Are you sure that no one else on your corporate network can access the files on your machine? How about when you connect to the internet from home? From a client's site? Is your company providing the proper level of privacy and integrity controls over client and corporate data to Read More...

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