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Software Functionality Revealed in Detail
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 personal matter


Remedy Makes CRM a Personal Matter
Remedy announced its acquisition of Axtive Software Corporation, a provider of relationship marketing software that supports personalized interactions between

personal matter  Makes CRM a Personal Matter Event Summary Remedy Corp (NASDAQ: RMDY) purchased Axtive to add personalization to Remedy's customer relations management (CRM) and help desk products. Axtive can track a user's profile and serve unique pages to each user based on the profile. Remedy believes that this will ultimately reduce the costs of customer relationship management and provide the right information to each customer in fewer clicks. The new Remedy products will also contain features that let

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Overcoming The Roadblocks To Hearing YES On New Projects


The money issue was usually caused by too much risk and too much time required. Since it is simpler and more understandable to talk about money, people use the money excuse as a proxy for risk and time.

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SAP Run Better Tour: Unwired


My TEC colleague Aleksey Osintsev and I recently made our way to the last stop of the SAP Run Better Tour in Montreal to get a taste of what SAP was cooking up in terms of improvements and strategies for 2011. I was hoping for some developments regarding mobile technology and support. Did I get my fill? Let’s just say I was still feeling a bit peckish when I left. Here’s the lowdown on SAP’s

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Human Resources: No Laughing Matter


A little over 10 years ago, when I was working as an assistant manager in my former company’s payroll department—where many of the traditional human resources (HR) functions were handled by my staff—I often wondered, “well, if we’re doing all of this stuff, what are the people in HR doing?” I often joked with my fellow coworkers that it seemed (to me) that outside of handling employee paperwork

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Finding Time for Yourself, Your Family, and Your PDA


Analyst Analogy    In the 1996 movie Jerry Maguire, Tom Cruise's character—a workaholic sports agent—decides that he’s had enough of trying to sign as many athletes as possible with his “show me the money” attitude and opts instead for fewer athletes on his roster where he will create a more “personal relationship” with them. He decides to write what he calls his “mission statement”—hoping the

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The Subjective Criteria of ERP Selection


I hope our readers, to greater or lesser degrees, are familiar with our business software selection methodology—as we have been writing a lot on this matter. But the lion’s share of these publications often refer to either the functional or technical sides of the selection process, or what type of business processes a future system can support and how can be achieved. Here, I would like

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5 Things You Need to Know to Empower Today’s Mobile Workforce


As the lines between work and personal life continue to blur, IT departments are under increasing pressure to support personal-liable mobile devices. But simply locking down a device to protect it limits its usefulness. Rather, companies need to use proper solutions that consider various factors such as the ever-changing regulations on safeguarding corporate data. Know 5 key points for developing a mobile workforce strategy.

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Top 5 Mobile Security Threats


While mobile malware still accounts for a mere fraction of the millions of threats targeting personal computers, the past year has seen the explosive growth of malicious code. What’s worse is that 50 percent of employees currently use their mobile devices at work. Early recognition of mobile security threats is a company’s best line of defense. Here are today’s top 5 mobile security threats and how to stop them in their tracks.

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Planning for Manufacturing Exceptions


No matter how sophisticated your ERP solution may be, the most critical factor in its success will be how well it handles exceptions--the seemingly quixotic mission of planning for the unplanned. These issues outside your established operational parameters can include supply, operational and demand exceptions, and can have a "butterfy effect" on your enterprise--impacting customer service, purchasing, plant scheduling, shipping and accounting. How well you respond depends on four critical factors: The speed at which you identify these exceptions; how thoroughly you communicate them within your enterprise, the business rules you have in place to handle these exceptions and how responsive your ERP system is to handling the above four factors. In this white paper, we will explore how you can manage these four factors in planning for exceptions in your enterprise.

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Focus on Corporate Governance Requires a Business-Oriented Selling Approach


If you are selling products or services that are critical to your prospect’s success or for that matter, their very survival, your proposal will likely be elevated to the board of directors level for final approval. How do you sell at the board level?

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Three Steps to Strategic Planning Excellence in Wholesale Distribution Companies


A strategic planning process is critical for distribution companies. Not unlike personal financial planning, distribution executives have to select the best investments needed now to create profitable growth in the future. If you fail to make the right commitments at the right time, you will miss opportunities and increase your risk. This paper outlines a set of core analytics customized for wholesaler distributors.

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