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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 personalized experience


SAP Releases New Mobile Retail App for In-store Experience
SAP recently announced the launch of SAP Shopper Experience, a personalized and engaging retail mobile app suite that offers social media sharing, loyalty

personalized experience  Shopper Experience , a personalized and engaging retail mobile app suite that offers social media sharing, loyalty programs, and a self-payment system for shoppers. The suite of modular consumer mobile solutions aims to transform the in-store shopping experience.   Consumers are increasingly using their mobile devices in stores to research products, compare prices, and get impromptu recommendations. Brick-and-mortar retailers realize that their store results will continue to erode unless they

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--Applications Software RFI/RFP Template

Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Software Package Skills and Experience, Technology Skills and Experience, Professional Services and Implementation Consulting Services, Client Experience, Internal Infrastructure and Enabling Technology, Business Flexibility  

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Documents related to » personalized experience

Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect


I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this

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Drive More Valuable Customer Experience With Proactive Engagement Across the Life Cycle


Businesses today are struggling with ways to create a personalized, transparent customer experience where all interaction channels work seamlessly together. It can be tricky to seize every revenue opportunity while delivering consistent service anywhere, anytime.

As competitive pressures mount, companies must meet the rising demands of their customers with fewer resources, limited budgets, and older technology that doesn’t really do it all in a do-it-all world. To differentiate your business, you need unique ways to acquire, service, maintain, and grow relationships with consumers.

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Trends in Customer Experience at TIBCO TUCON 2012


I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social collaboration, and cloud computing at the top of the list. For instance, at its recent SAP Retail Forum North America, SAP announced the availability of a retailing solution built on SAP NetWeaver Cloud (part of the SAP HANA Cloud platform) that

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IT Trends Lead SAP to More Precise Customer Experience Offering


Many enterprise software events that I have recently attended have discussed the intersection of the following forces and IT trends: cloud computing, the benefits and caveats of which have been talked about ad nauseam, but the major premise is remote access for users via a mere Internet connection the so-called big data explosion in terms of volume, variety, and velocity (thus sometimes even

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Workday 21—All about a New User Experience


Workday releases version 21 of its HR solution with a focus on a new user experience, and much more. Get the details in Raluca's blog post.

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Enterprise Content Management Solution Creates the Ultimate Customer Experience


Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full suite of ECM components. With this suite, it helps its clients provide the ultimate customer experience.

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VAI Unveils S2K Smart Center Social User Experience


VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that supports single sign-on, common navigation, and uniform look-and-feel across VAI’s family of S2K ERP software solutions. The solution also offers seamless navigation across multiple applications deployed on-premises or in the cloud.

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Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

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Pentaho Acquires Webdetails to Reinforce Its User Experience Technology


Webdetails, a long time partner of Pentaho, is a Portugal-based consulting firm dedicated to providing expert consultancy and development of visual interfaces using Pentaho’s native business intelligence (BI) environments. Pentaho has completed the acquisition of Webdetails, with the aim of improving Pentaho’s user and visual experience capabilities and reinforcing its development community for

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The Makings of a Great ERP User Experience


In recent years, it has become evident that all vendors of enterprise resource planning (ERP) solutions provide robust functional capabilities or partner with best-of-breed solutions to fill functional gaps. But one area where ERP solution providers are beginning to differentiate themselves is how they deliver on user interface, thereby shaping a user’s experience within the system. But what makes a great user experience?

It's vital to ensure that the user experience elements that your company needs, such as embedded BI elements and social or mobile capabilities, are not just present but presented well. You should be able to personalize and customize your user experience, but above all, the ERP system should be easy to use and help accomplish your business goals. Organizations seeking an ERP solution should give user experience proper consideration when creating a shortlist of best-fit solutions.

In this report, TEC Senior ERP Analyst Ted Rohm breaks down some of the best and must-have user experience elements, talks about advancements in user experience, and looks at future directions in this area in ERP systems.

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