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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 phone airlines


Targeted Mobile Promotions: An Insight into the Usage of Mobile Coupons in the Aviation Industry
With increasing adoption of smart phones and availability of services, consumers are looking at new ways of leveraging smart phone capabilities. SmartAssist is

phone airlines  ways of leveraging smart phone capabilities. SmartAssist is an end-to-end solution for Airlines that can efficiently manage mobile coupons and redemptions on a customer’s smart phone. The solution leverages the power of location-based services and Near Field Communication (NFC), all packaged together on a sleek user interface. 0

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Delta Uses Microsoft’s In-flight Mobility and Retail Solutions


Next time I order food and booze while flying, I'll have a much better appreciation of how many technology providers have to join forces and combine solutions to give travellers that pleasure. Delta Air Lines has announced that more than 19,000 flight attendants worldwide have started using Nokia Lumia 820 handheld devices powered by Windows Phone 8 to interact with customers. These in-flight, Wi

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Integrated EAM for Hotels: An Overview


According to a recent NYT article, the hotel industry saw record revenue last year reaching $138 billion, growing $28 billion from the previous year. In response, hotels increased rates and major chains like Hyatt and Marriott began planning new hotels. While the recent subprime crisis, low US dollar, and high gas prices have caused these chains to scale back new developments, they have not

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Learning Management Systems (LMS) Showdown: Saba vs. Sumtotal


I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown pits two major learning management system vendors against each other, head-to-head: Saba Software and SumTotal Systems. I hope you find this LMS Showdown helpful and informative. I welcome all your comments and questions at showdown@technologyevaluation.com.

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Accounting for SMB Showdown


I'm Larry Blitz, editor of TEC's Vendor Showdown series. Today's Showdown pits two major enterprise resource planning (ERP) and accounting for small to midsized business (SMB) vendors against each other, head-to-head: Exact Software North America (a division of Exact Software) and Infor.

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Phone System Buying Checklist


Phone System Buying Checklist. Are you buying a new business phone system but have a few critical questions?

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Cloud VoIP Contact Center Buyer’s Guide


Contact centers benefit any company whose employees spend a lot of time talking with customers on the phone, whether through incoming sales or service calls or through outgoing sales calls; therefore, this helps companies deal with large numbers of customers more effectively. Until cloud voice over Internet protocol (VoIP) came along, contact centers were available only to the largest companies with hundreds of agents. Now the same capabilities are available to companies of every size.

This buyer's guide assesses six cloud contact center VoIP providers that offer significant contact center capabilities and features. If you're looking to run a formal or de facto call center, you will likely find one among these that will fit your needs.

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PBX Phone System Buying Guide


PBX phone systems (private branch exchange) have many advantages for businesses of any size. In a hosted setup, the customer just signs up for a service, rather than buying and maintaining expensive hardware. In addition to basic phone features, PBX phone systems offer other features such as customized abbreviated dialing, direct inward system access, follow-me calling, and shared message boxes. This guide gives a brief overview to the points to consider when purchasing a PBX phone system.

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Switching Phone Systems: The Six Key Considerations


There are lots of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. This guide offers some points to consider in determining what kind of voice over Internet protocol (VoIP) phone system you need.

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9 Important Business Phone System Buyer Questions


In 9 Important Business Phone System Buyer Questions, you'll find the key questions to help you get the right business phone system at the best possible price.

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SMB Phone Systems Buyer’s Guide


If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

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