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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 phone messaging


Current Trends in Messaging
As electronic communication has grown, geographic boundaries have shrunk, enabling an onslaught of mobile executives.

phone messaging  Inbox to wireless access phones (WAP) and Personal Digital Assistants (PDA). The Wireless Messaging market is expected to consist of greater than 600 million users by the 4th quarter of 2003 (Probability 75%). Lotus is leading the pack of collaborative messaging vendors through Partnerships with wireless vendors such as Nokia and AT&T. Microsoft is expected to release a list of wireless vendor alliances within the next quarter (Probability 80%). Vendors such as Puma Technologies and NetMind are teaming

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » phone messaging

CMGI’s iCast.com Rock’n’Rolls with Instant Messaging


If you love Instant Messaging and are either a music or video fan, iCast.com will appeal to you.

phone messaging  iCast.com Rock’n’Rolls with Instant Messaging Event Summary WOBURN, Massachusetts, and DENVER, Colorado February 2000 - iCAST, an online entertainment company, and Tribal Voice, a leading provider of co-branded instant messaging and interactive communications, both majority-owned operating companies of CMGI, Inc. (NASDAQ: CMGI), announced the availability of a preview version of iCASTER, a next-generation multimedia player with integrated online presence detection and interoperable instant Read More

Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

phone messaging  ensure that the desk phone does not ring Multisite Management - allows enterprises to communicate if they are in the same building; it presents a single extension list for all servers distributed across geographies. It also forwards voice mail across servers to each user's local voice mail box for easy retrieval. Other advanced features Unified messaging - integrates message types, such as voice mail, e-mail, text and fax, into a single box that is accessible from a variety of devices (phone, PC, mobile Read More

IP Phone Buyer’s Guide


Long-term cost savings and extensive feature sets make voice over Internet protocol (VoIP) phone systems an attractive option for many businesses. But with prices for a single VoIP phone ranging from $150 to $700 (USD) or more, switching to VoIP can be an expensive proposition. Find out what to look for in a VoIP phone system, how to buy, what you can expect to pay, and how to get the most out of your investment.

phone messaging  device. Cisco's Unified IP Phone 7985G, a personal desktop videophone that makes instant, face-to-face communications a reality. And then there's the new Polycom HDX 4000 series which sports multiple HD features, including HD voice, HD video and HD content-sharing capabilities. But it's the threat of Microsoft becoming a dominant IP telephony player that is truly raising eyebrows among top vendors. Through its Office Communications Server 2007, a SIP-based communications platform, the Redmond giant plans Read More

Bullet-proofing Instant Messaging


As more corporations adopt instant messaging (IM), chief information officers (CIOs) and IT managers are learning that it can be a serious source of liability and security exposure. Users, it seems, simply don’t understand the losses and exposures that can result from incautious IM use. Find out how security software solutions can help you reap the benefits of IM without exposing your company to unnecessary risk.

phone messaging  often replaces e-mail and phone calls for user-to-user or group conversations. This includes frequent exchanges of files, records and other data, plus regular back-and-forth texting between coworkers or collaborators busy getting their jobs done. Though much IM traffic involves pairs of users, it's neither difficult nor unusual for multiparty IM sessions to replace conference calls. Business uses for IM might involve ongoing and miscellaneous exchanges of document drafts, rapid back-and-forth comments, a Read More

Microsoft Throws in the Towel in the Instant Messaging Wars


REDMOND, Wash. (Bloomberg) - Microsoft Corp., the world's largest software maker, has stopped linking its instant messaging system with America Online Inc.'s instant electronic-mail program, the companies said.

phone messaging  Throws in the Towel in the Instant Messaging Wars Event Summary REDMOND, Wash. (Bloomberg) - Microsoft Corp., the world's largest software maker, has stopped linking its instant messaging system with America Online Inc.'s instant electronic-mail program, the companies said. Market Impact Microsoft has been striving for an open standard for Instant Messaging with AOL that would allow MSN and AOL users to Instant Message or IM one another without hindrance. Microsoft developers have been trying Read More

United Messaging ~ Ready…Set…Outsource!


We believe that within a 3 year time frame, the outsourced corporate messaging market will capture 25% of the existing install base, which sizes the ASP Messaging market at 47.5 Million Seats (Probability 70%)

phone messaging  Messaging ~ Ready…Set…Outsource! Product Background Steve Layne founded United Messaging in May of 1999, with the sole purpose of providing dedicated and focused outsourced electronic messaging services to the corporate market. United Messaging started with seven employees with a first round venture capital funding of $5 M (USD) and has grown to over 102 employees with a second round venture capital funding of $31 M (USD). United Messaging is the only Application Service Provider (ASP) to offer Read More

How to Sell Management on a New IP-Based Phone System


An Internet protocol (IP) phone system transforms your phone system into a next-generation communications hub, complete with technologies that let your organization improve customer service and cut costs. An IP-based phone system piggybacks on your IP-network, connecting to the public-switched telephone network (PSTN) via your Internet connection. Use this checklist to sell management on a new IP-based phone system.

phone messaging  on a New IP-Based Phone System An Internet protocol (IP) phone system transforms your phone system into a next-generation communications hub, complete with technologies that let your organization improve customer service and cut costs. An IP-based phone system piggybacks on your IP-network, connecting to the public-switched telephone network (PSTN) via your Internet connection. Use this checklist to sell management on a new IP-based phone system. Read More

Phone Systems for Small, Medium, and Enterprise Business: Which to Buy?


If you are thinking of investing in a voice over Internet protocol (VoIP) business phone system, you can avoid most of the pitfalls by choosing both your system and your provider wisely. This guide provides reviews on the leading five phone system brands in each category. You’ll be able to see the differences between on-premise and hosted solutions, and get some help choosing the best phone system for your company.

phone messaging  Internet protocol (VoIP) business phone system, you can avoid most of the pitfalls by choosing both your system and your provider wisely. This guide provides reviews on the leading five phone system brands in each category. You’ll be able to see the differences between on-premise and hosted solutions, and get some help choosing the best phone system for your company. Read More

New Phone System Cost Estimator: Serious Buyers Only!


When purchasing a business phone system, you only want to pay for the features your team is actually going to use, but also need to consider future needs as your business grows. The clearer you are about your specific needs, the more accurate vendors can be when providing you with quotes, and the easier it will be to compare prices. Know the key elements that affect phone system pricing and get prices ranges for your business.

phone messaging  Phone System Cost Estimator: Serious Buyers Only! When purchasing a business phone system, you only want to pay for the features your team is actually going to use, but also need to consider future needs as your business grows. The clearer you are about your specific needs, the more accurate vendors can be when providing you with quotes, and the easier it will be to compare prices. Know the key elements that affect phone system pricing and get prices ranges for your business. Read More

The Advantages of Using Hardware-based TCP Fan-out for High-Performance Messaging


Multicast-based messaging systems are limited in use to point applications under very controlled conditions due to their tight coupling to the Layer 2 network, lack of management and control, and lack of robustness. This white paper explores the key disadvantages of multicast, and explains the benefits of a hardware-based solution with embedded support for point-to-point ‘unicast’ distribution and message routing.

phone messaging  Advantages of Using Hardware-based TCP Fan-out for High-Performance Messaging Multicast-based messaging systems are limited in use to point applications under very controlled conditions due to their tight coupling to the Layer 2 network, lack of management and control, and lack of robustness. This white paper explores the key disadvantages of multicast, and explains the benefits of a hardware-based solution with embedded support for point-to-point ‘unicast’ distribution and message routing. Read More

Considerations When Comparing Open Source and Appliance-Based Messaging


Open source messaging middleware is an increasingly popular way to provide data distribution functionality inside and outside the datacenter. It can let companies cost-effectively meet relatively simple messaging requirements without the expense of purchasing a commercial messaging platform. It is important to understand the relative strengths and weaknesses of open source and appliance-based messaging in order to choose a platform that meets your short- and long-term needs as cost-effectively as possible. This white paper gives points to consider when evaluating open source messaging and a set of questions and answers to aid in identifying the right solution.

phone messaging  When Comparing Open Source and Appliance-Based Messaging Open source messaging middleware is an increasingly popular way to provide data distribution functionality inside and outside the datacenter. It can let companies cost-effectively meet relatively simple messaging requirements without the expense of purchasing a commercial messaging platform. It is important to understand the relative strengths and weaknesses of open source and appliance-based messaging in order to choose a platform Read More

United Messaging Extends Global Reach ~ Opens Offices in London and Amsterdam


Having opened offices in both London and Amsterdam United Messaging is well on its way to securing a strong foothold in the messaging Application Service Provider (ASP) industry.

phone messaging  Messaging Extends Global Reach ~ Opens Offices in London and Amsterdam United Messaging Extends Global Reach ~ Opens Offices in London and Amsterdam P. Hayes - June 22, 2000 Event Summary WEST CHESTER, PA - United Messaging Inc., the leading Messaging Application Service Provider (ASP), today launched the expansion of its consulting and hosted mailbox services into the Europe, Middle East and Africa (EMEA) market with the opening of its London and Amsterdam facilities. With this expanded global Read More

Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

phone messaging  Phone Systems for an Effective Call Center: Editor’s Top Picks Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system. Read More

Top 8 Questions to Ask Your Phone System Vendor


To help you out, here are the eight crucial questions to ask when evaluating and negotiating a phone system deal.

phone messaging  Questions to Ask Your Phone System Vendor Choosing a new phone system for your company is a weighty decision—one you'll have to live with for years to come. To help you out, here are the eight crucial questions to ask when evaluating and negotiating a phone system deal. Covering everything from features, compatibility, and scalability, to customer support and costs, this handy white paper will also give you tips and advice to make your phone buying decision easy and worry-free. Make sure you know what Read More