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Customer Relationship Manufacturing: the Symbiosis of Sales and Manufacturing
The departments within a company are like the children in a family: the owner, chief executive officer (CEO), or any other decision maker in the company, has a

pivotal customer relationship  are: Empower CRM , Pivotal CRM , Infor CRM , Microsoft Dynamics CRM , Sage CRM , and Plex . As you probably noticed, most, if not all, of them also offer enterprise resource planning (ERP) products. At a first glance, CRM for manufacturing does not look so different from regular CRM offered by vendors concentrating on this type of product only. So, the question is: does a manufacturing company really need a CRM for manufacturing or can any CRM solution be used? I will try to answer this question in a Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » pivotal customer relationship


Pivotal CRM
Pivotal CRM is a full-featured customer relationship management (CRM) platform built on the Microsoft .NET framework, suited to organizations of all sizes

pivotal customer relationship  CRM Pivotal CRM is a full-featured customer relationship management (CRM) platform built on the Microsoft .NET framework, suited to organizations of all sizes that are looking to optimize their CRM processes, including sales force, marketing, and service automation.   Pivotal is built on a flexible platform, so the CRM experience is built around an organization’s business processes. Pivotal CRM is supported by a full continuum of services that are affordable, easy to use, and configurable to any Read More
Onyx/Pivotal Rivalry Through Thin Rather Than Thick
The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic downturn and the standstill in

pivotal customer relationship  mid-market, both Onyx and Pivotal feature many common traits like limited customer base, limited market appeal, declining license revenue, and dwindling cash reserves. However, they also have some inevitable differentiating traits. Pivotal Pivotal remains interesting to mid-market companies with complex configuration and selling needs, and with the revenue range of $100 million to $2 billion (USD). More than 1,600 companies around the world have licensed Pivotal, whereas Onyx' install base is still less Read More
CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential suitors, the time for some

pivotal customer relationship  expressions of concern that Pivotal received from its customers concerning a merger with Onyx, and no customer expressions of support the absence of a significant financial sponsor for the merged entity and the prospect of limited access to attractively priced capital in the near term the considerable amount of redundancy between product lines which would likely to result in few cross-selling revenue synergies and would likely lead to either higher costs to support products or customer attrition if one Read More
IFS' Tamed Growth + Continued Losses + Increased Competitors' Lobby Talk = Decreased Customer Confidence
While IFS has become a notable global competitor as witnessed in the Computerworld IT Company of the Year award in Brazil, it has been showing signs of stalling

pivotal customer relationship  Exactium Inc . to Pivotal Corporation (for more information, see What is IFS Up To in the CRM Arena?! ). Bengt Nilsson, president and CEO of IFS, commented, The outcome in Q1, normally a weak quarter in the industry, is generally in line with our expectations, even if we noted a slight slowdown in license sales in the US and Central & Eastern Europe toward the end of the period. The drop-off has been compensated for in part, but not entirely, by better consulting revenue than expected. Our investment in Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

pivotal customer relationship  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More
Customer Relationship Management (CRM) RFI/RFP Template
Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

pivotal customer relationship  Relationship Management (CRM) RFI/RFP Template Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality Read More
Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

pivotal customer relationship  the Power of Social Networks to Customer Relationship Management The era of managing your customer with a traditional customer relationship management (CRM) process is rapidly coming to an end. CRM is undergoing a revolutionary transformation, changing from a customer management model to one of customer engagement, and Web 2.0 technology is at the heart of this change. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates rather than simply targets, giving them the Read More
Listen and Learn: Improving Operations by Using Customer Feedback
Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of

pivotal customer relationship  and Learn: Improving Operations by Using Customer Feedback Customer feedback from retail units is combined with company website feedback, online services feedback, and central call center feedback. Source : Mindshare Technologies Resources Related to Listen and Learn: Improving Operations by Using Customer Feedback : Customer Feedback Management (CFM) (Wikipedia) Listen and Learn: Improving Operations by Using Customer Feedback Customer Feedback is also known as : Customer Feedback Analysis , Read More
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

pivotal customer relationship  Product Note: Attensity and the Voice of the Customer About Attensity Attensity , an organization with more than 10 years of experience in the customer intelligence market, provides solutions for analysis of unstructured data and offers a new breed of Customer Experience Management (CEM) solutions. The company is headquartered in Palo Alto, California, with offices throughout the United States, Germany, and the United Kingdom. As customer conversations can be used to enhance an organization’s products Read More
HP Announces Customer Engagement as a Service
HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer

pivotal customer relationship  Announces Customer Engagement as a Service HP Enterprise Services has introduced  new services  designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile integration, and customer analytics in a single cloud-based contact Read More
The Relationship between C-suite and HR
Today many executives have high expectations of their human resources (HR) leaders. This infographic states facts about the relationship between the C-suite and

pivotal customer relationship  Oracle Taleo, human resources, human capital management Read More
Distribution: Costs Down, Customer Loyalty Up
Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to

pivotal customer relationship  Costs Down, Customer Loyalty Up Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to customer needs and provide high-value products? Cost control needn’t impinge on customer service, and in fact, efficient processes can result in happier customers. How to use an integrated business management system to promote efficiency isn’t a secret—learn more. Read More

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