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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Infor Epiphany
Infor@s CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your

plastic loyalty card  Epiphany Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Customer Relationship Malpractice


Although malpractice is usually a term used in medicine, its definition (“any instance of improper professional conduct”) shows that the term can be used in any profession. In my opinion, malpractice can also be found in customer relationship management (CRM).  It can result in financial damage (lost sales, penalties for not delivering on time, etc.) or loss of confidence, which can jeopardize the

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iPayment Selects CallidusCloud's Commissions and Sales Enablement


iPayment, Inc., a provider of the merchant services business (credit and debit card payment processing services), has selected CallidusCloud's Commissions and Sales Enablement solutions to transform sales performance within its sales partner channels in North America. Callidus Software Inc., doing business as CallidusCloud, is a provider of sales and marketing effectiveness software.

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Sage North America to Share Net Promoter Scores with Partners


Sage has announced a new Sage Net Promoter Score (NPS) Program for its North American partners. The goal is to measure customer loyalty data and subsequent financial impact to help business partners provide consistent customer experiences, gain insights to better serve customer needs, and strengthen customer relationships.

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PCI Compliance Cost Analysis


The Payment Card Industry Data Security Standard (PCI-DSS) was created by credit card companies to protect cardholder data, ensuring that merchants and service providers maintain the highest degree of information security. However, many retailers are still questioning its effectiveness and necessity in light of the high cost of compliance. Read this white paper to find out what this cost really means for your organization.

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Case Study: King Plastic


King Plastic manufactures polymer products for worldwide distribution. Upgrading to the latest versions of Microsoft® Dynamics GP and Microsoft® Dynamics CRM, the company wanted to boost user adoption without scaling support costs. Now, it uses the solutions to track sales leads and manage profiles for its growing list of customers. Find out how it gained better control over IT costs while improving employee productivity.

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Tracking Plastic Pallets and Reusable Containers with RFID Tags


How can you transport large quantities of goods efficiently, without affecting cost and profitability across the supply chain? Moreover, how do you accurately track and document the movement of these goods? Some companies are using the latest technology to manage their quantity distribution, by applying radio frequency identification (RFID) label products to plastic pallets and reusable plastic containers (RPCs).

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Retalix


Within the store, Retalix provides a tightly integrated suite of products that include point of sale (POS), fuel, back-office, vendor receiving, loyalty program, self-service checkout, wireless hand-held solutions, and Web-based reporting functionality. At the headquarters, Retalix provides host functionality for grocery retailers to manage and gain insight into price and item management, with the ability to develop and deliver targeted customer promotions. In the Warehouse, Retalix provides a feature-rich inbound and outbound solution with voice-picking capabilities.  

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Distribution: Costs Down, Customer Loyalty Up


Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to customer needs and provide high-value products? Cost control needn’t impinge on customer service, and in fact, efficient processes can result in happier customers. How to use an integrated business management system to promote efficiency isn’t a secret—learn more.

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Intuit Launches Mobile Payments Pilot in the UK


Intuit’s payments group launched Intuit Pay, a mobile payments pilot geared at small businesses in the United Kingdom (UK). The service offers users an inexpensive way to accept card payments anywhere with a free mobile app and low-cost chip and PIN reader. A survey of 1,000 small businesses in the UK found that 19 percent of micro-businesses (firms with fewer than 10 employees) currently

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eCLIPse, Encryption Security Solution


eCLIPse Enterprise Security Solution is an encryption software security solution for any business that requires frequent exchange of secure encrypted data. eCLIPse provides safe transfer of confidential data to and from authorized external resources and prevents unauthorized viewing. Security is managed by smart-card technology (smart-card chip fitted into a USB token). Using simple and physically secure USB tokens, eCLIPse functions at the National Institute of Standards (NIST) "FIPS 140-2 Level 3."

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