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Evolution to Revolution: The Test Automation Maturity Curve
The evolution of test automation towards data-driven and key/action word frameworks reflects the realization that the process becomes more efficient if there is

playback  to break, and even playback timing was unreliable as systems ran slower or faster from time to time. Since the scripts were not structured or documented, they were almost impossible to maintain. For example, the recorded script below has both the steps and the data embedded into the test, so that if a hundred accounts were added as part of the test, the same steps would be repeated hundreds of times. Later, when changes were made to the window, they too would have to be made hundreds of times. # Add Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced

playback  ability to record and playback conversations, supervisor capabilities such as monitoring multiple conversations and invisibly joining conversations. The SDK version also takes advantage of Lipstream's network to handle the communications. In addition to CRM vendors, Lipstream has sold Live Voice to distance learning vendors, community chat sites other than Excite, and business service firms such as Webex, which provides an online meeting service. Lipstream currently has 28 customers. Pricing for the Read More...
Finding Time for Yourself, Your Family, and Your PDA
Analyst Analogy   In the 1996 movie Jerry Maguire, Tom Cruise's character—a workaholic sports agent—decides that he’s had enough of trying to sign as many

playback  8-128 Mb) Limited video playback capability; no Flash support Allows you to run various kinds of software applications that are available for download Touch screen can cause you to accidently delete stuff without knowing Can be connected to your PC for data or file exchange; can talk directly to other PDAs via infrared signals or more commonly Bluetooth technology Connecting a PDA to other electronic devices often requires additional PDA accessories or special software for downloading data (at additional Read More...
Optimizing the Supply Chain and Increasing Customer Satisfaction: An Interview with Robert Abate of RCG Information Technology
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production

playback  or save for later playback. Podcast Transcript Hi and welcome to TEC radio. My name is Lyndsay Wise, and I'm the senior research analyst for business intelligence [BI] here at Technology Evaluation Centers. Today with me I have Robert Abate, the managing principal and global practice lead for RCG Information Technology. RCG Information Technology is a leading consulting firm with in-depth project experience within the manufacturing industry. Today with Robert I'm going to explore how manufacturers can Read More...
Case Study: Small Retail Chain Gears Up for Rapid Growth
Elephant Pharm, a start-up retail chain in the natural health and wellness retail market, needed a software solution to help the company compete with the bigger

playback  or save for later playback. Podcast Transcript Welcome to TEC Radio. I'm Christina Park, senior research analyst for Technology Evaluation Centers, and I'll be your host for today's show. In this episode, we will be discussing a customer case study in the retail industry. We will be speaking with Elephant Pharm's Tim Millen. Tim is the vice president [VP] of IT for Elephant Pharm, a four-store start-up in the natural health and wellness market. Today we will be exploring some of the business issues and Read More...
Podcast: What the Revolution in ERP for Distribution Means to Your Organization
Today, globalization is becoming a way of business. With big-box retailers, supplier relationship management (SRM) has become an important component in how organizations conduct business. In this podcast, Rodney Winger from Epicor discusses ERP - distribution software and SRM solutions.

playback  Epicor,enterprise resource planning,ERP,supply chain,supplier relationship management,SRM,RFID,radio frequency identification,distribution,globalization,inventory visibility,global trade,warehouse management,big-box retailers,electronic data interchange Read More...
Savvion Inc. BusinessManager 7.5 for Business Process Management Certification Report
Savvion Inc.'s business process management solution, BusinessManager 7.5, is now TEC Certified. The certification seal is a valuable indicator for organizations who rely on the integrity of TEC’s research services for assistance with their software selection projects. Download this 24-page TEC report for product highlights, competitive analysis, and in-depth analyst commentary from TEC Analyst Kurt (Yu) Chen.

playback  bpm business process management,business management process software,business management processes,business modeling,business process,business process analysis,business process analyst,business process architecture,business process automation,business process change management,business process consulting,business process definition,business process design,business process diagram,business process diagrams Read More...
Optimizing the Supply Chain and Increasing Customer Satisfaction: An Interview with Robert Abate of
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.

playback  business intelligence,BI,manufacturing industry,RCG Information Technology,BI solutions,supply chain,supply chain optimization,customer satisfaction,manufacturing process,business learning,management reporting,demand plan Read More...
Data Governance: Controlling Your Organization’s Mission-critical Information
Controlling your company’s key information through data governance is more than just good practice—it can make the difference between success and failure at meeting compliance requirements and at arming your organization with a competitive edge.

playback  business intelligence,BI,DataFlux,data quality,data governance maturity model,data governance,Sarbanes Oxley,data management,supply chain,customer churn,stewardship teams,CRM,customer relationship management,ERP,enterprise resource planning Read More...
Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

playback  customer relationship management,CRM,social networking,peer-to-peer networking,myCRMcareer.com,customer engagement model,Web 2.0 technologies,user-generated content,CRM 2.0 techniques Read More...
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.

playback  wfm software,workforce management,workforce management software,workforce management solutions,workforce,workforce management systems,work force,workforce management system,workforce management definition,employee management,what is workforce management,workforce management company,strategic workforce management,work force management,workforce managment Read More...

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