To conduct collaborative processes, businesses need embedded intelligence, and business intelligence (BI) or analytics applications focused on structured data offer only a part of the total solution. In other words, businesses also need content management for the unstructured data and content, which can contain a majority of business information, given that many decisions makers collaborate via e-mail or voicemail, which are examples of vast unstructured info that currently resides outside of business processes and of the reach of ERP and BI systems.
broadened offering (e.g., combining portal frameworks, ECM components, storage systems, etc.) has prompted several intra-market acquisitions, the most notable being Documentum's acquisition of former askOnce 's search technology (before it was acquired by EMC), Vignette's acquisition of TOWER Software , and Open Text's acquisition of IXOS Software . Therefore, as many companies are already realizing value from recent BI or ERP and PLM or ERP convergence and consolidation (see Has Consolidation Made the