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Preparing the Data Center for a Move to Virtualization
This primer is designed to provide business decision makers and other potential buyers with basic knowledge about the exploding market of the virtualization

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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » ppt rfp contact center


Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent

ppt rfp contact center  call center,call center solutions,virtual queuing,visual dialing Read More
Data Center Projects: Advantages of Using a Reference Design
It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete

ppt rfp contact center  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center life cycle, data center facility operations, data center PUE, PUE, data center reference design Read More
Case Study: Trillium Health Center
For Trillium Health Center, one of Canada’s largest community hospitals, getting the right information to the right people at the right time is essential to

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Deploying High-density Zones in a Low-density Data Center
New power and cooling technology allows for a simple and rapid deployment of self-contained high-density zones within an existing or new low-density data center

ppt rfp contact center  high-density zones,low-density data center,data center cooling density zones,data center infrastructure density zones,data center efficiency,high-density zones data center dynamics,data center designs high-density zones,apc data center,low-density power cooling infrastructure Read More
Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to

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How Healthy Is Your Data Center?
IT pros managing hospital data centers with mixed network environments, long lists of remote access protocols and applications, multiple user interfaces, and

ppt rfp contact center  data center,remote management,remote access,IT Infrastructure,Healthcare IT,CIO,CTO,DCIM Read More
Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now

ppt rfp contact center  call center,call center solutions,social media,virtual queuing,visual dialing,IVRs Read More
Automate to Optimize: The Foundation for Data Center Efficiency
IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize

ppt rfp contact center  data center efficiency,automate data center,optimize data center efficiency,optmize data center power,optimizing data center performance Read More
Key Questions to Include in an E-commerce Platform RFP
When looking for an e-commerce platform, a comprehensive request for proposal (RFP) that thoroughly covers all the critical points can assist companies in

ppt rfp contact center  Questions to Include in an E-commerce Platform RFP When looking for an e-commerce platform, a comprehensive request for proposal (RFP) that thoroughly covers all the critical points can assist companies in reducing costs and producing better return on investment (ROI), faster. This paper recommends several questions and identifies some common RFP mistakes. Read More
Business Application Research Center
Business Application Research Center (BARC) is a software industry analyst firm. BARC@s specializations include data management and business intelligence. The

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Case Study: Redesigning a Distribution Center
A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse

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Data Center Projects: System Planning
System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases

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Cut Datacenter Costs Like AWS: Managing the Economics of Your Virtualized Data Center
The average datacenter is 50% more costly than Amazon Web Services. As cloud economics threaten the long-term viability of on-premise data centers, the survival

ppt rfp contact center  VMTurbo, virtual data center, Virtualized Data Center, IT, IT infrastructure, IT server, IT cluster Read More
Benefits of a Virtualized Data Center
The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production

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