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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 practice sap crm


Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC

practice sap crm  much is used in practice in the real life of end users. Even during the implementation, we are talking about an early stage of creating process maps (blueprinting), in which case users do not really care about linking to transactions yet (if they don’t know how the process will look in its final stage). But when the process is decided upon and finalized, end users do not really care about the map, but rather about creating concrete user instructions (including shortkeys, “favorites,” etc.), which

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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CPQ Pioneer FPX Becomes Cloud CRM and ERP Go-to Vendor


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SAP - A Leader Under Reconstruction


SAP is responding to the changing Internet marketplace by restructuring to develop flexibility and forming key partnerships and alliances to put content behind its extensive advertising campaign for mySAP. com

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SAP Industry Solutions for Mid-market Companies


For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media, insurance, chemicals, banking, and public sector offerings have followed, highlighting SAP's lesser-known side as a market-oriented provider of industry-tailored solutions.

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SAP Tries Another, Bifurcated Tack At A Small Guy


As the battle for the mid-market intensifies and each Tier 1 vendor is exhibiting its bag of tricks for small-to-medium enterprises, SAP is trying a twofold strategy of promulgating its mySAP.com offering for the higher-end of the mid-market, while offering a recently acquired product to appeal to complexity-adverse smaller enterprises.

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CRM software has gone well beyond being a "good to have" capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution.

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Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

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Will SAP HANA’s Big Data Usher SAP into the Intelligent BPM Elite?


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