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Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
Organizations undertaking information technology and business process outsourcing typically are very focused on
cost savings Ensure market pricing for services Institutionalize process improvement Despite the importance of ongoing management and benefits delivery to outsourcing success, many organizations struggle to implement successful OM/G programs. There are many reasons for this: Under-investing in OM/G resources. Many organizations undertake outsourcing to reduce costs and are reticent to adequately fund OM/G efforts. Not planning for OM/G early enough in the outsourcing evaluation process. Underestimating
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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Offshore Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing
Organizations considering the offshore outsourcing of processes should seriously consider adopting a proven methodology before implementation. This will
understand competitive, geopolitical, and pricing trends to ensure the team creates realistic targets for the initiative. Activities undertaken during the planning phase typically include (i) interviewing the owners of candidate processes, projects, or both; (ii) facilitating work sessions; (iii) creating work plans; (iv) drafting a business plan; and (v) creating high level transition plans. Cross Functional Collaboration Adds Tremendous Value Including key customers, prospects, employees, partners, and
Outsourcing for SMBs without Compromising your Sanity
Small and medium businesses (SMBs) often don’t know how to engage and manage outsourcing initiatives. Both outsourcing provider and seeker should together
to the SMB client? Pricing strategy? How are the surprise components foreseen and how will they be addressed? What may cause these surprise costs? What is the back up and business continuity infrastructure so that the vendor is capable of providing seamless services? Is the proposed project clear in terms of qualitative and quantitative metrics and their measurement models? The below sample table can be examined to understand better: The objective of all the above exercise for the vendor is to PROTECT
Forget Speeds and Feeds-ERP Outsourcing for the Mid-market
If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the
for customized environments, the pricing for it often eliminates any potential savings. Many companies are unwilling or unable to deploy ERP software that does not take into consideration the unique requirements of their business. An additional disadvantage is that ASPs generally offer neither skills nor expertise in non-core applications and further lack the abilities to integrate the ERP applications with others. As a result, customers that do not have in-house expertise to manage and integrate their
Is One Country Good Enough to Handle Your Outsourcing Business?
Recently, I touched on the idea of building a vendor portfolio to help manage risks associated with software outsourcing practices in the article Should North
that will influence vendors’ pricing policies Societal and political risks: caused by political events, strikes, and culture shifts that will directly or indirectly change your vendors’ ability to provide service. The vendor-specific risks (or, let’s call them micro risks) vary from vendor to vendor, but the macro risks are more related to the macro-environment in which vendors operate. In many cases, it is convenient to examine these risks at a country level. If we agree that macro risks exist and
Clear Demand and 360pi Partner for Dynamic Omni-channel Retail Pricing
Clear Demand and 360pi recently struck a partnership that they believe amplifies the role and importance of “dynamic pricing” as a “competitive countermeasure
for Dynamic Omni-channel Retail Pricing Clear Demand and 360pi recently struck a partnership that they believe amplifies the role and importance of “dynamic pricing” as a “competitive countermeasure” in today’s omni-channel retail market. The two vendors tout that dynamic pricing is made more relevant today because of the abundance of competitive price data and product information (a.k.a. online price transparency) and made more rigorous because of current big data pricing architectures. The
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology
IT Infrastructure The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting,
Nova Outsourcing Services
Nova offers services in C#, VB.NET, .Net 3.0, DotNetNuke (DNN), ASP.Net, Windows Forms, Web Services, SQL Server, etc. As a provider of .Net technology, it
Outsourcing Services Nova offers services in C#, VB.NET, .Net 3.0, DotNetNuke (DNN), ASP.Net, Windows Forms, Web Services, SQL Server, etc. As a provider of .Net technology, it provides service packages for information security, enterprise infrastructure, and management processes.
Thinking of Outsourcing Your Entire Recruitment Process? Here's What You Need to Know
As organizations get larger and expand into new markets and territories they may find it more difficult to meet their talent management needs. Outsourcing is
enhanced employment brand flexible pricing options overall cost savings associated with recruiting recruitment expertise flexibility in services provided better control of compliance regulations If properly executed, RPO can bring companies real cost savings compared to the traditional recruiting models—especially if you consider the fees for headhunters and salaries for in-house recruiters. Moreover, RPO firms provide organizations with comprehensive reports, savings on recruitment process spending,
Best Practices: Financial Due Diligence and the Outsourcing of Freight Bill Audit and Payment
There are significant advantages to outsourcing freight bill audit and payment (FBAP), not the least of which is the potential for reduced costs. And while
Practices: Financial Due Diligence and the Outsourcing of Freight Bill Audit and Payment There are significant advantages to outsourcing freight bill audit and payment (FBAP), not the least of which is the potential for reduced costs. And while nothing can be outsourced without some risk, there are a number of steps that can be taken to ensure a successful relationship and minimize the financial risk to the outsourcer. Know what steps your company can take to ensure you get the most out of outsourcing
The Top 10 Myths of A/P Outsourcing
Taking hold of the advantages best-in-class companies gain through efficient automated accounts payable (A/P) means letting go of common misconceptions about
Top 10 Myths of A/P Outsourcing Taking hold of the advantages best-in-class companies gain through efficient automated accounts payable (A/P) means letting go of common misconceptions about outsourcing. Find out why.
Pricing for Profit in the Consumer Products Industry: Empowering Pricing Managers for Greater Bottom-Line Impact with Improved Market Price Intelligence
Rapidly changing market dynamics in the consumer products industries mean price management is critical to a positive bottom line. This white paper examines the
Consumer Products Industry: Empowering Pricing Managers for Greater Bottom-Line Impact with Improved Market Price Intelligence Rapidly changing market dynamics in the consumer products industries mean price management is critical to a positive bottom line. This white paper examines the evolving role of the pricing and revenue manager and how the field of market price intelligence is powering a new era of price management. With pricing intelligence, today’s pricing managers are able to make
Drive Value with Outsourcing Management Tools
There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they understand the science
Value with Outsourcing Management Tools There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they understand the science of effective OM/G, but that’s often not the case. OM/G is a critical discipline enabling companies to achieve the intent of their outsourcing deal. In fact, without it, value leakage of 15 percent or greater is the typical result.
Managing the Risks When Outsourcing Offshore
In recent years, increasing numbers of businesses have chosen to outsource their application development overseas for smaller, defined projects, or through a
the Risks When Outsourcing Offshore In recent years, increasing numbers of businesses have chosen to outsource their application development overseas for smaller, defined projects, or through a long-term outsourcing partnership model. The main reasons for outsourcing include a desire to increase company productivity and efficiency, while simultaneously lowering operating costs in an increasingly competitive economy. But outsourcing, whether overseas or locally, comes with severe risks.
How to Ensure IT Outsourcing Value in the Public Sector
In the public sector, where it’s often more about process than the business case, recompeting a current outsourcing relationship doesn’t always make the most
to Ensure IT Outsourcing Value in the Public Sector In the public sector, where it’s often more about process than the business case, recompeting a current outsourcing relationship doesn’t always make the most sense for ensuring continued value. Due to the cost and time investment in the recompete process, it can often cause more problems than solutions. In many cases, outsourcing agreements simply need to be updated to meet changing business requirements. Find out how.
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