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Featured Documents related to » primary knowledge


Agile Information Systems: Conceptualization, Construction, and Management
Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.


Documents related to » primary knowledge


Knowledge Based Selections
Knowledge Based Selections allow companies to truly reach an optimum and justifiable technology decision. Knowledge Based Selections have several unique characteristics that enable a company to rapidly and effectively marry internal business requirements with a myriad of vendor attributes that relate to both product performance and long-term value to clients.

PRIMARY KNOWLEDGE: selection software, software vendor evaluation, erp evaluation, erp selection, vendor selection checklist, software selection process, project selection tool, project prioritization criteria, erp selection criteria, it request for proposal, crm evaluation, rfp samples, vendor evaluation, procurement outsourcing, sample rfp response, request for proposal samples, erp evaluation criteria, rfp examples, request for proposal example, vendor selection, erp checklist, vendor selection process, erp rfp template, request for proposal examples, rfp request for proposal, rfp template, accounting .
3/14/2001

Lean Knowledge Work
The Toyota production system has been on one of the most important schools of thought in operations, and has spawned several spin-offs. All these approaches are based on similar principles that are collectively referred to as “lean” ideas. While a lean approach to manufacturing and services is straightforward, applying lean to knowledge work can be challenging. Find out why, and what you can do about it.

PRIMARY KNOWLEDGE: Toyota Production, lean management, data driven, brainstorming, Harvard business review, HBR.
10/14/2011 2:42:00 AM

What Do Modern Knowledge Workers Need? » The TEC Blog


PRIMARY KNOWLEDGE: appbase, BPM, BRMS, byod, case management, Cloud, dcm, eccentex, industry watch, knowledge worker, Mobile, paas, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-02-2013

The Power of Knowledge -- Knowledge is Power (Part 2) » The TEC Blog


PRIMARY KNOWLEDGE: CRM, kaidara, natural language, SCM, search, service knowledge management, servigistics, servigistics ssm, skm, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2009

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support » The TEC Blog


PRIMARY KNOWLEDGE: CRM, Customer Centric, customer support, Enterprise Knowledge Base, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-11-2012

The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value
Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering that value. The idea to delivery (I2D) framework posits that multiple companies now compete as a business network rather than as individual enterprises, each relying on the others to achieve collective success. This paper includes an action plan with the evolutionary steps companies can take to move toward this approach.

PRIMARY KNOWLEDGE: idea to delivery framework, i2d framework, new normal economy, knowledge sharing, interdisciplinary collaboration, knowledge sharing systems, sharing knowledge, knowledge sharing best practices, interdisciplinary collaboration definition, knowledge sharing software, knowledge sharing quotes, interdisciplinary collaboration for healthcare professionals, knowledge sharing tools, knowledge sharing system, knowledge management sharing, knowledge sharing network, sharing the knowledge, knowledge sharing culture, knowledge sharing techniques, quotes on knowledge sharing, sharing knowledge at work, .
1/27/2012 3:02:00 PM

Kenexa


PRIMARY KNOWLEDGE: At Kenexa, we are driven to provide you the means to solve your business challenges by offering award-winning software solutions backed by our people, who are uncommonly responsive, innovative, and committed to your success, thereby ensuring a positive return on your investment.Our Knowledge Solutions accomplish this by: delivering personalized, modular content, contributed and shared by experts and peers, supporting learning anytime, anywhere through mobile devices.

A New Mandate for IT
In a global survey of senior managers in various functions from 17 industries, 61 percent say IT’s primary mission today is that of reducing costs and boosting productivity. But the IT mission is changing: nearly 70 percent of the same executives say that within three years IT’s main role will be to enable revenue growth. Learn more about how this shift is expected to happen, and how to manage it in your organization.

PRIMARY KNOWLEDGE:
1/21/2009 11:47:00 AM

Microsoft SharePoint and Citrix Application Optimization Deployment Best Practices and Performance Validation
If you’re moving toward outsourcing and a dispersed workforce, deploying a centralized knowledge and document repository is going to be one of your biggest challenges. All users, regardless of their location, expect reasonable application response times to actively participate in the knowledge exchange process within your organization. Find out what you can do to overcome this challenge—before it hits your bottom line.

PRIMARY KNOWLEDGE:
12/4/2007 2:29:00 PM

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

PRIMARY KNOWLEDGE: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

Has KANA Gotten Its Mojo Back? – Part 1 » The TEC Blog


PRIMARY KNOWLEDGE: accel kkr, BPM, broadbase software, business process modeling, call center, case management, connectify, CRM, csr, customer satisfaction, customer service, hipbone, kana, kana software, km, knowledge management, lagan technologies, netdialog, overtone, pegasystems, RightNow, salesforce.com, sem, sentiment analysis, service experience management, silknet, social media, text analytics, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2011

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