X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 process credit exceptions and determine the appropriate course of action with the customer

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

Evaluate Now

Documents related to » process credit exceptions and determine the appropriate course of action with the customer

The Wizardry of Business Process Management - Part 3


Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s value proposition. At the end of the article, I mentioned my recent attendance of a witty presentation that attempted to explain the essence of BPM via some humor and metaphor of the classic “Wizard of Oz” movie. Namely, on March 23, 2009,

process credit exceptions and determine the appropriate course of action with the customer  starting with any business process that needs improvement: e.g., open a new account, charge dispute, detect fraud, increase credit line, handle a missed payment, and so on. As said in Part 2 , Pegasystems  (also known as Pega ) users can use the familiar Microsoft Visio diagramming tool to visually create (model) the processes that will deliver better customer service . There are many pre-built solution frameworks with industry best practices to get them jump-started if necessary. But the second brick Read More

Application Giants in Duel and Duet for Users’ Hearts, Minds … and Wallets


While SAP and Microsoft are concurrently partnering for certain initiatives, they are still dueling about who is bigger, better, smarter, whose user screens are prettier and more user-friendly, and so on. But the major question is whether the market and users are ultimately going to be better for it.

process credit exceptions and determine the appropriate course of action with the customer  witnessed the RoleTailored design process for the role of a sales and marketing executive within the Microsoft Dynamics AX product, whose tasks might include creating marketing plans, overseeing budgets and expenses, analyzing trends and product pricing, and interacting with vendors regarding contracts and services. The user is first asked to take a look at the Business Overview section of the UI screen. The functionality in this area is designed to allow the user to compare amounts or record counts Read More

It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

process credit exceptions and determine the appropriate course of action with the customer  Process Analysis versus Business Process Management. Special credit also goes to CIO Magazine''s articles entitled ABC: An Introduction to Business Process Management (BPM) and Making Workflow Work and Flow for You. Some useful concepts and examples were also adapted from the Salesforce.com''s AppExchange Developer Network (ADN) book entitled Creating On-Demand Applications with AppExchange: An Introduction and from the Microsoft Press book entitled Working with Microsoft Dynamics CRM 4.0. Part 2 Read More

The Power to Get Sales Leads into the Hands of the Right Salespeople Quickly and Efficiently


Manufacturers and service companies are facing a blackhole in sales lead management: costing sales. By using a workflow for lead and opportunity management, that efficiently routing and tracking sales, sales efficiency will increase and produce a bigger pipeline, and more sales will be closed.

process credit exceptions and determine the appropriate course of action with the customer   Read More

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

process credit exceptions and determine the appropriate course of action with the customer  customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More

Building the Supply Chain of the Future


In today’s transformed business world, the push-based manufacturing philosophy and the siloed planning processes of the past are proving insufficient to manage ongoing demand volatility. Supply chain leaders have moved to a push/pull-based planning paradigm that synchronizes the supply chain with real-world market demand—while also respecting asset utilization, production cost, and other operational constraints. Read more.

process credit exceptions and determine the appropriate course of action with the customer  and the siloed planning processes of the past are proving insufficient to manage ongoing demand volatility. Supply chain leaders have moved to a push/pull-based planning paradigm that synchronizes the supply chain with real-world market demand—while also respecting asset utilization, production cost, and other operational constraints. Read more. Read More

The Teradata Database and the Intelligent Expansion of the Data Warehouse


In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role that Teradata has maintained until now. Teradata mixes rigorous business and technical discipline with well-thought-out innovation in order to enable organizations to expand their analytical platforms and evolve their data initiatives. In this report TEC Senior BI analyst Jorge Garcia looks at the Teradata Data Warehouse in detail, including functionality, distinguishing characteristics, and Teradata's role in the competitive data warehouse space.

process credit exceptions and determine the appropriate course of action with the customer  Teradata, Teradata Data Warehouse, data warehouse, data warehousing, Jarcia Garcia, TEC BI, BI, business intelligence, data management, warehouse, data, intelligent data Read More

Achieving customer loyalty with customer analytics


In this white paper, learn how organizations like yours are using customer analytics to build and sustain customer loyalty. Customer analytics helps answer key questions about who your customers are, what they want and will do next, and which actions and strategies are most likely to generate loyalty. It’s a powerful and innovative technology, but still operates on the traditional business axiom that customer loyalty begins with customer satisfaction.

process credit exceptions and determine the appropriate course of action with the customer  customer loyalty, loyalty, customer analytics, CRM, customer relationship management, predictive analytics, customer behavior, customer retention, IBM Read More

The Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC


The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for application performance management. Learn how to migrate away from the current stove-piped NOC to an integrated operations center that effectively supports all components of IT.

process credit exceptions and determine the appropriate course of action with the customer   Read More

Solving the Brain Drain of the Nuclear Industry


Knowledge management requires a platform that identifies all data associated with business processes—and the people that participate in or have responsibility for them. A true enterprise information management platform helps capture knowledge: it captures tacit knowledge as workers perform daily tasks and converts it to actionable knowledge items. Learn how knowledge management is vital to the nuclear industry.

process credit exceptions and determine the appropriate course of action with the customer  data associated with business processes—and the people that participate in or have responsibility for them. A true enterprise information management platform helps capture knowledge: it captures tacit knowledge as workers perform daily tasks and converts it to actionable knowledge items. Learn how knowledge management is vital to the nuclear industry. Read More

The Versatile Group, Inc.


Founded in 1992, the Versatile Group is a privately held corporation headquartered in Dallas, Texas (US). The company provides business accounting software products that leverage proven technologies. Its customers represent a wide spectrum of business and industries.

process credit exceptions and determine the appropriate course of action with the customer  accounting the entity concept,disadvantage of the internet,info on the artist paul cezane,leiningen versus the ants summary,role of the financial manager,the best internet security,the best software,the definition of management accounting software,the difintion of symmetry,the financial gearing ratio,what are the benefits of an mrp system,what are the categories of a tornado,what is the bernoulli drive,what is the difference between the front-end back-end processes of office automation,what is the role of a financial manager Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

process credit exceptions and determine the appropriate course of action with the customer  products to improve the process of working with increasing volumes of data—in the form of customer analytics. Attensity’s software helps companies improve their customer’s experience as well as augment their customer’s loyalty and engagement by analyzing customer conversations across multiple online and offline channels, extracting actionable data and insights, and routing conversations to the right person in the organization to respond. By applying its LARA methodology (Listen. Analyze. Relate. Read More

Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention


Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience.

process credit exceptions and determine the appropriate course of action with the customer  loyalty management software,loyalty program management,loyalty management system,customer relationship management strategy,sap customer relationship management,customer loyalty management,customer loyalty management system,loyalty management solution,loyalty management,crm loyalty management,siebel loyalty management,loyalty management group,sap crm loyalty management,sap loyalty management,reward rules management Read More

Keeping the Right People: Making the Right Decisions When It Counts


Corporate leaders must look carefully at how their companies are organized and staffed, and keep the “right” people. But who must be kept and who can you afford to let go? If you don’t know how to re-engineer your staff, you might not be saving as much as you think. Discover methods and technologies that can help you avoid the pitfalls inherent in any reduction in workforce—to save money while you retain the best talent.

process credit exceptions and determine the appropriate course of action with the customer   Read More

Training for the Many… Learning for the One: How Successful Organizations Recognize the Difference and Use Technology to Deliver Both


Winston Churchill once said, “Personally, I’m always ready to learn, although I do not always like being taught.” Formal training and informal learning can be combined to create powerful education opportunities for groups and for individuals. Include personalization in the mix and you have a recipe for almost certain success. It sounds straightforward, but is the implementation of such programs as simple as it seems?

process credit exceptions and determine the appropriate course of action with the customer   Read More