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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 process credit exceptions and determine the appropriate course of action with the customer

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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The Wizardry of Business Process Management - Part 3


Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s value proposition. At the end of the article, I mentioned my recent attendance of a witty presentation that attempted to explain the essence of BPM via some humor and metaphor of the classic “Wizard of Oz” movie. Namely, on March 23, 2009,

process credit exceptions and determine the appropriate course of action with the customer  starting with any business process that needs improvement: e.g., open a new account, charge dispute, detect fraud, increase credit line, handle a missed payment, and so on. As said in Part 2 , Pegasystems  (also known as Pega ) users can use the familiar Microsoft Visio diagramming tool to visually create (model) the processes that will deliver better customer service . There are many pre-built solution frameworks with industry best practices to get them jump-started if necessary. But the second brick Read More

Application Giants in Duel and Duet for Users’ Hearts, Minds … and Wallets


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process credit exceptions and determine the appropriate course of action with the customer  witnessed the RoleTailored design process for the role of a sales and marketing executive within the Microsoft Dynamics AX product, whose tasks might include creating marketing plans, overseeing budgets and expenses, analyzing trends and product pricing, and interacting with vendors regarding contracts and services. The user is first asked to take a look at the Business Overview section of the UI screen. The functionality in this area is designed to allow the user to compare amounts or record counts Read More

It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

process credit exceptions and determine the appropriate course of action with the customer  Process Analysis versus Business Process Management. Special credit also goes to CIO Magazine''s articles entitled ABC: An Introduction to Business Process Management (BPM) and Making Workflow Work and Flow for You. Some useful concepts and examples were also adapted from the Salesforce.com''s AppExchange Developer Network (ADN) book entitled Creating On-Demand Applications with AppExchange: An Introduction and from the Microsoft Press book entitled Working with Microsoft Dynamics CRM 4.0. Part 2 Read More

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The Power to Get Sales Leads into the Hands of the Right Salespeople Quickly and Efficiently


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How to Achieve a Great--and Profitable--Customer Experience


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process credit exceptions and determine the appropriate course of action with the customer  the technology and technological processes a CIO may have to consider - and how to approach them - as a result of a business direction change. Though this may not tie in directly to e-business, corporate changes in their business models do require a realignment of technologies and projects to create the new capabilities the business model needs (this is what TEC''s Continual Business Alignment program is all about). Grown its IT outsource capabilities with a view that many functions will be outsourced Read More

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The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for application performance management. Learn how to migrate away from the current stove-piped NOC to an integrated operations center that effectively supports all components of IT.

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Solving the Brain Drain of the Nuclear Industry


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process credit exceptions and determine the appropriate course of action with the customer  data associated with business processes—and the people that participate in or have responsibility for them. A true enterprise information management platform helps capture knowledge: it captures tacit knowledge as workers perform daily tasks and converts it to actionable knowledge items. Learn how knowledge management is vital to the nuclear industry. Read More

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process credit exceptions and determine the appropriate course of action with the customer  toys is a labor-intensive process with over thirty steps. Cost prohibitive in any industry. Steiff, in common with the manufacturing exodus from Europe, is taking advantage of low cost outsourcing. Cost pressures have driven German brands like Mercedes Benz and BMW to assembly points with low cost labor and other incentives. But Steiff? How could Giengen on the Brenz have allowed such an outrage? Almost apologetically, the rear of the label explains that this item has been carefully manufactured in Read More

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process credit exceptions and determine the appropriate course of action with the customer  policies and progressive reform process all contribute towards India being an appropriate choice for investors. The Indian Government is committed in its efforts to maintain a healthy growth rate and provide a conducive policy environment to the enterprises, both public and private, to invest and grow their business in the country. To this end, the Government has liberalized the foreign investment regime substantially over the last decade. Today, foreign direct investment is allowed in almost all sectors Read More