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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 product and service analytics


Llamasoft: Supply Chain Design, Modeling, and Analytics Across Product Lines
LLamasoft, long known for strong supply chain design expertise, says that “supply chain design, modeling and analytics” is the more appropriate way to think

product and service analytics  very fast, broaden its product lines, and invest heavily in R&D. Which is, after all, what you would expect from a vendor promising to deliver a full end-to-end view of all supply chain activities down to the last operational detail. LLamasoft’s flagship product has been  Supply Chain Guru , known early on for good modeling and simulation. More recently (2012), LLamasoft introduced  Transportation Guru ,  K2 Cloud Solver , and Supply Chain Guru 7.1 , with  Supply Chain Sherpa  coming out in

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Service Parts Planning RFI/RFP Template

Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology  

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Documents related to » product and service analytics

The Power Behind SHL Talent Analytics


Many organizations don’t understand the effectiveness of their talent management programs relative to their competitors’. SHL Talent Analytics is changing the way organizations think about their talent—by adding a new dimension to talent analytics. TEC analyst Sherry Fox looks at how this system provides data-driven talent insights that help businesses better understand their ‘greatest asset’ and boost business performance.

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Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

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Make Better Decisions with Social Media Analytics


Learn how IBM Social Media Analytics can help you improve marketing, customer service, product development, and human resources, with a deeper, more personal understanding of your target audience.

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Product Review: Ramco HCM


Many HR issues, including talent management, are common points of interest for HR (and related software) vendors. As such, many are designing their products to address these issues. Ramco HCM goes one step further by adding analytics to the mix.

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Transform Your Business with Data and Analytics


Harnessing all data and analytics to extract valuable insight sharpens your organization’s competitive edge. This paper presents a five-step approach to identifying, assessing, and deploying big data and analytics that repositions it as a central engine for your business. In the age of big data, this proactive strategy, combined with proper support, guidance and follow-through, can set your business apart in an increasingly crowded marketplace.

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BIME Analytics


BIME Analytics allows users to perform on-demand analysis of local customers and comb through high-level finance trends. Its user interface (UI) combines the visual simplicity and elegance of consumer apps with powerful features to connect to all major data sources, on-premise or online—from spreadsheets and traditional relational databases to big data sources.

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IFS Field Service Management


IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications including maintenance repair and overhaul (MRO).

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Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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Service Partners


Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects.

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From Text to Business Insight: All about Enterprise Text Analytics


Text analytics automates the extraction of business value from Web sites and social media content, from e-mail and survey responses, to regulatory filings and corporate documents. These sources and others capture information from and about customers, prospects, products, companies, and competitors in human readable form. Download this white paper for a handy guide to understanding—and profiting from—enterprise text analytics.

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