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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 professional training center


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

professional training center  Product | Contact Center Professional | Contact Center Providers | Contact Center Publications | Contact Center Quality | Contact Center Reporting | Contact Center Reports | Contact Center Representative | Contact Center Requirements | Contact Center Resources | Contact Center Sales | Contact Center Service | Contact Center Service Level | Contact Center Software | Contact Center Solution | Contact Center Specialist | Contact Center Statistics | Contact Center Suite | Contact Center Support | Contact

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

PPM for Professional Services Automation

A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline and track resources, projects, portfolios, revenues, and the costs of professional services organizations (PSOs), which provide billable services to their clients. Consequently, PPM for PSA provides both the high-level monitoring of project portfolios as business investments and automates the project-specific functionality of time, billing, expense reporting, opportunity management, and resource management, linking back office functionality with the PSO’s portfolio of projects. 

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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation


Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment.

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Taking Control of Your Business: Growing Profitably in the Professional Services Market


How can a professional services firm grow profitably while providing clients with the services and project pricing they demand? The firm must rely on best-practice solutions to gain control over every aspect of business—from business development to resource planning to billing. Firms that plan and staff projects by relying on combinations of spreadsheets and management instinct will fall behind.

professional training center  Growing Profitably in the Professional Services Market Taking Control Of Your Business Growing Profitably in the Professional Services Market If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. SAP Americas is a subsidiary of SAP AG, the world's largest business software company and the third-largest software supplier overall. SAP Americas' corporate headquarters is located in Newtown Square, PA, a suburb of Philadelphia. Source : SAP Read More

The Importance of Software Training: Save Money While Improving Workplace Morale


“Computer rage” is inevitable and costs millions of dollars annually in lost payroll and productivity. Reducing computer rage means investing in employee education and software customization. Increased knowledge and improved software usability eases employee frustration when systems don’t behave as expected. Confident employees can solve issues quickly without disrupting the rest of the workplace, saving time and money.

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How to Use a Network Appliance SAN for Server and Storage Consolidation


If you’re dealing with increasing demands on your server storage by adding servers one at a time, the number of servers is growing hand in hand with management complexity, while stretching your IT budget. Make sure your data assets are covered—find out how server and storage consolidation storage systems can simplify storage management, increase flexibility, and advance data protection and disaster recovery.

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10 Errors to Avoid When Building a Data Center


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The VMTurbo Cloud Control Plane: Software-driven Control for the Software-defined Data Center


The software-defined data center has the potential to extend the agility, operational, and capital benefits of virtualization throughout the data center stack. This paper outlines the need for software-driven control—the intelligence or “control plane” that can take advantage of the new software-defined capabilities, enabling enterprises and service providers to achieve the true potential of software-defined flexibility.

professional training center  cloud control plane, virtualized data center, software-driven control, software-defined data center, capacity management Read More

The 2007 Microsoft® Office System in Professional Services


This white paper highlights key challenges facing the professional services industry, and discusses how the 2007 Microsoft® Office system can help professional services firms enhance business performance by maximizing employee contributions. It also offers examples of firms realizing business impact from their early use of the 2007 Office system, which provides innovative and powerful enterprise-scale capabilities that extend far beyond improving personal productivity.

professional training center  Microsoft® Office System in Professional Services This white paper highlights key challenges facing the professional services industry, and discusses how the 2007 Microsoft® Office system can help professional services firms enhance business performance by maximizing employee contributions. It also offers examples of firms realizing business impact from their early use of the 2007 Office system, which provides innovative and powerful enterprise-scale capabilities that extend far beyond improving Read More

The Path to Realization: Predictive Service Execution for Professional Firms


The lifeblood by which executives in professional services organizations (PSO) manage their businesses has traditionally centered on the concept of realization, measured through metrics. Predictive Service Execution enables firms to deliver consistent and timely services while maximizing cash flow, engagement profitability, and customer satisfaction.

professional training center  Predictive Service Execution for Professional Firms The lifeblood by which executives in professional services organizations (PSO) manage their businesses has traditionally centered on the concept of realization, measured through metrics. Predictive Service Execution enables firms to deliver consistent and timely services while maximizing cash flow, engagement profitability, and customer satisfaction. Read More

Evaluating Cloud-Based ERP for Professional Service Organizations


In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

professional training center  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You'll also get the direct experience of one PSO’s evaluation Read More

Learn the Secrets of Contact Center Success from Experts in the Field


Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

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Data Center Projects: System Planning


System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively transform and refine data from initial concept to final design. Learn more.

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Data Center Economics: Analyzing Challenges and Opportunities


In order to meet data center challenges, organizations must take measures to consolidate data centers and look at outsourcing arrangements and alternate models of data center management. However, because carrying out a data center strategy typically requires a large investment in time and costs, organizations today are making tactical decisions that have minimal impact. While some organizations are contemplating alternate models for data center management, others seem to be dragging their feet in making any meaningful changes to their strategy. Find out more in this report on results from a survey that included 75 CIOs and heads of IT from Fortune 1000 companies across US, Europe, and Asia-Pacific.

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The 10 Key Steps in Developing an Enteprise-wide Compliance Training Strategy


Companies spend millions each year conducting mandatory training for audits, the risk of noncompliance, internal training requirements, and a plethora of other reasons. Manual training processes increase a company’s risk of noncompliance—and can be redundant. Read the 10 steps that can help you develop an enterprise-wide compliance training strategy, to reduce the costs and the compliance risks of mandatory training.

professional training center  10 Key Steps in Developing an Enteprise-wide Compliance Training Strategy Companies spend millions each year conducting mandatory training for audits, the risk of noncompliance, internal training requirements, and a plethora of other reasons. Manual training processes increase a company’s risk of noncompliance—and can be redundant. Read the 10 steps that can help you develop an enterprise-wide compliance training strategy, to reduce the costs and the compliance risks of mandatory training. Read More

MAPCON Professional


MAPCON is a fully integrated, Windows-based facility management system. The product includes preventive and corrective maintenance, work order planning and scheduling, human resources, inventory management, purchasing, project management, bar code functionality, imaging, contract service, tool control, lubrication routes, and more. Designed by maintenance professionals for maintenance professionals, MAPCON is installed worldwide in manufacturing plants, hospitals, universities, power plants, etc. Powerful generators allow users to create their own reports, lookup lists, and custom menus.  

professional training center  Professional MAPCON is a fully integrated, Windows-based facility management system. The product includes preventive and corrective maintenance, work order planning and scheduling, human resources, inventory management, purchasing, project management, bar code functionality, imaging, contract service, tool control, lubrication routes, and more. Designed by maintenance professionals for maintenance professionals, MAPCON is installed worldwide in manufacturing plants, hospitals, universities, power Read More