ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.
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in their requests for proposals (RFPs)—e.g., real-time optimization that integrates data from hand-held devices, global positioning system (GPS), and other sources, or, for instance, the ability to run under one application the full spectrum of job types with a mix of resources, such as multistage jobs requiring multiperson teams for jobs of variable duration (days, weeks, or months). TEC: In parting, can you volunteer any information on the company’s future moves, such as new functional scope (e.g.,