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Content as a Service: a New Model for E-learning Content Delivery
How can a company ensure that users are taking the “right” course if they do not identify and understand their strategy for content delivery? Can content be

provide customer access to content  and iContent Learning offerings provide the management and delivery of the purchased content. This end-to-end solution positions companies to sell, deliver, and track online content easily. Appendix – iContent Solution Details   iContent Managed Service This is the core iContent Service offering, which covers the management, validation, deployment and security for all online content. This service is supported by content experts who work with an organization to ensure that content launches, tracks Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » provide customer access to content


Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

provide customer access to content  that peer-to-peer activity and provide some business value so that the customer becomes an advocate, and the social networks become a major way of actually engaging the customer, because they are designed to do that. Podcasts and blogs are ways of capturing feedback, getting community involvement and commentary, and understanding what the customers are thinking about when they go to your store, buy your product, or purchase your service. CRM has changed from this kind of operational and tactical Read More
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

provide customer access to content  in the system to provide visibility required too much time to enter, and that process was error-prone. Our numbers showed 81% on-time delivery, and 7.5 days to shipment. After implementing Infor ERP SyteLine, Turgeon asserts that the process became smooth and efficient. Now we can view all details within the manufacturing process—the gross profit per customer and gross profit per item. We can also run the financial reports at any point during the month to check our status against budgets, alerting us Read More
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

provide customer access to content  can share. Routines that provide for order status inquiry, trouble ticket status and password reset share a lot in common across all customers. These standard dialogs and grammars can be integrated with a specific customer knowledge base and VSS to provide faster and cheaper deployment. Now the barrier for consistency between web self-service and voice is no longer technological, but organizational. IV. Voice Self-Service: The Expanded Role of Hosting Providing VSS via a hosted model is not new, but the Read More
Developing a Universal Approach to Cleansing Customer and Product Data
Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data

provide customer access to content  data quality issues that provide the best return on investment. Unfortunately, this understanding is severely lacking in many companies. Data Quality Problems by Business Entity A TDWI survey published in an April 2006 research report on data quality ( Taking Data Quality to the Enterprise through Data Governance by Philip Russom) showed that customer and product data are the two main types of business entity that are especially susceptible to quality problems. Surprisingly, as can be seen in Figure 2, Read More
From Local to Hosted: The Story of One Company’s Migration to On-demand ERP
Here’s the inside story on how an international manufacturer using a traditional, local enterprise resource planning (ERP) solution shifted gears to end up with

provide customer access to content  Local to Hosted: The Story of One Company’s Migration to On-demand ERP Welcome to TEC radio. I’m your host, Wayne Thompson Here’s a story to get you thinking if your organization has a traditional, local, ERP [ enterprise resource planning ] system running the business. It tells why Asahi Kasei Spandex America , a subsidiary of Asahi Kasei Group of Japan, made the transition from a locally hosted ERP solution to a remotely hosted, on-demand ERP system. The company was searching for a solution Read More
The Path to World-class IT Governance: Maturing Your IT Organization to the Next Level
Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can

provide customer access to content   Read More
The CIO’s Guide to Building a Mobile Device Management Strategy-And How to Execute On It
More and more workers are using smartphones and tablets to do their work—from anywhere at anytime. But managing these devices in the field can be difficult

provide customer access to content  devices. See how MDM provides IT with a complete set of inventory, control, and reporting tools that make it easy to manage mobile devices wherever they are. Read More
How to Respond Faster to Customer Feedback
What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of

provide customer access to content  to Respond Faster to Customer Feedback What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system. Read More
10 Ways to Use ERP to Lean the Manufacturing Supply Chain
A lean supply chain is more than just those activities relating directly to supply chain management (SCM). Lean supply chain improvements require a commitment

provide customer access to content   Read More
The Prescription to Buying an EMR Solution to Improve Patient Care and Staff Productivity
Purchasing an electronic medical record (EMR) system is a daunting task, as there are many software vendors who cater to this niche industry. That’s why it’s

provide customer access to content   Read More
Lynx to Donate Advanced Messaging to Linux Open-Source Community
Through the release of Lynx’s Messenger Technology code to the ‘Open-Source’ community they hope to gain a strong foothold in Linux messaging as the operating

provide customer access to content  dedicated linux server,ipam software,dns appliance,blue cat networks,ip address management tool,dhcp appliance,ip address management,ipam winconnect,ipam tool,dns appliances,proteus ipam,network ip management,blue cat network,ipam solution,ip address management software Read More
Key SCM Features to Look For (And Major Players to Look Out For)
Many CFOs, CTOs, supply chain managers, and logistics managers struggle to decide which supply chain management (SCM) software is best-suited to their

provide customer access to content  SCM module or that provide a wide array of SCM functionality within an enterprise resource planning (ERP) application. All the vendors below can be considered best-of-breed SCM applications. There are many tier-1 and tier-2 vendors not listed below, but can be researched and evaluated according to your functional and business process requirements at http://scm.technologyevaluation.com/ . Consona Consona has a variety of SCM software product suites according to industry and need. All of Consona’s Read More
The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value
Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering that value. The idea to delivery

provide customer access to content  Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering that value. The idea to delivery (I2D) framework posits that multiple companies now compete as a business network rather than as individual enterprises, each relying on the others to achieve collective success. This paper includes an action plan with the evolutionary steps companies can take to move Read More

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