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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 provide real time offer optimization


Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

provide real time offer optimization  – and they can provide world-class support and service in a way that resonates with customers and reinforces unique brand messages. Securing Useful and Accurate Customer Data Real-time offer management has been shown to have significantly greater response rates for cross-sell and up-sell offers than with direct marketing. In order to ensure an effective real-time offer management implementation, companies must leverage information about customers collected from a variety of sources. Rapidly assembling

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Intelligence (BI)

Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications provide users with valuable insights into key operating information to quickly identify business problems and opportunities. Users are able to access and leverage vast amounts of information to analyze relationships and understand trends that ultimately support business decisions. These tools prevent the potential loss of knowledge within the enterprise that results from massive information accumulation that is not readily accessible or in a usable form. It is an umbrella term that ties together other closely related data disciplines including data mining, statistical analysis, forecasting, and decision support. 

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How Missing Metadata Affects Text Optimization


When portable document format (PDF) documents are used for medical records, insurance policies, judicial statements—or anywhere that timely and efficient processing of documents is required— inaccurate or illegible characters are unacceptable. Learn how missing or incorrect metadata affects onscreen text rendering in PDF files, and find out how to minimize or prevent the effects of missing metadata.

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Pelion Systems Champions Manufacturing Process Optimization


Manufacturing operations are characterized by a need for factory transformation management. Via software that uses a "virtual factory" approach to synchronize the supply chain, Pelion Systems is attempting to establish a new market category, manufacturing process optimization, to satisfy this need.

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JDA FOCUS 2012: A Real-time Cloud to Serve the “Connected Consumer”


It seems JDA Software, a leading supply chain management (SCM) solution vendor, is just a short step away from being able to manage the entire SCM process. Focused on the retail industry, JDA helps retailers satisfy “connected, always-on” consumers. TEC principal analyst P.J. Jakovljevic recaps JDA FOCUS 2012, which highlighted the vendor’s aggressive move into the cloud.

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Less Stock, More Profit: Inventory Optimization


Inventory optimization is the area where most enterprise resource planning (ERP) software implementations get the highest and fastest return on investment (ROI). However, many companies implementing an ERP solution don’t add a dedicated inventory optimization module. Learn how inventory optimization can offer companies huge potential to maximize the value of IT investments—and keep inventory levels at the right balance.

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Using a CMS for Search Engine Optimization: The Smart Way to Hit Your Target


Today, more than 100 million web sites vie for the attention of consumers worldwide. Many of them will use a search engine to find the goods, services, and information they want. When they do, you want to make it clear that you have what they’re looking for—you want their search to start and end with you. Learn more about how to use a content management system to create web content for search engine optimization (SEO).

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Driving Business Optimization with Trusted Information


The chief executive officer’s (CEO’s) priority list has expanded, resulting in more risk and uncertainty. People skills are now as important as market factors. Environmental issues demand twice as much attention as they did in the past. Suddenly, everything is important, and change can come from anywhere. Learn what the enterprise of the future will look like, according to over 1,000 CEOs interviewed for this white paper.

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Service Network Optimization: Achieving Success in Field Service


Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions.

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How Much Supply Chain Optimization Do We Really Need? - Part 2


Part 1 of this blog series introduced the concept of (Rapid) Response Management in the realm of supply chain management (SCM) via a software category pioneer, Kinaxis. The currently bullish Kinaxis has a number of customers that are SAP ERP customers too, and for a long time SAP was at first dismissive (or at least ambivalent) regarding the need for Response Management, as the company had its own

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YouTube Founders Acquire Real-time BI vendor Tap11


If you still think business intelligence (BI) hasn’t yet hit the big time in IT industry terms, think again. On May 9, Chad Hurley and Steve Chen, founders of YouTube (and now directing their new company AVOS), announced the acquisition of Tap11, a real-time BI platform. Here’s what Hurley had to say in this regard: Our vision is to create the world's best platform for users to save

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“Skunkworks” for Search Engine Marketing and Optimization


Search engine marketing (SEM)? We’re talking about tactics for Web site promotion—increasing both a site’s visibility to Google (and other search engines) and the site’s prominence in search engine results. We’re talking about pulling visitors through search engine optimization (SEO) and improved organic listing and using paid placement to push visitors to a site. Learn more about how to develop an effective SEM process.

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