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Documents related to » provides customer satisfaction surveys


On-time Product Delivery and Customer Satisfaction
On-time Product Delivery and Customer Satisfaction.Read White Papers and Other Software for Your Experiment of On-time Product Delivery and Customer Satisfaction. Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase order processing.

PROVIDES CUSTOMER SATISFACTION SURVEYS: business like ours, SAP provides the functionality to address any and all business models that we might choose to undertake. That was very important to us.” AT A GLANCE Company Name Fusion UV Systems, Inc. United States www.fusionuv.com Industry Manufacturing (ultraviolet curing equipment) Key Challenges Make purchase-order process more efficient Implement IT system capable of handling complex capacity planning and manufacturing Improve efficiency of deliveryscheduling process Make month-end closing
5/5/2006 10:36:00 AM

MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform support means that AS/400 products will contribute more than 50% of total license revenue within next 5 years. Furthermore, for the next 18 months, approx. 80% of license revenue will come from its existing customer base, who will want to either replace an old MAPICS product or add new modules to an existing MAPICS XA installation.

PROVIDES CUSTOMER SATISFACTION SURVEYS: Employees). Low staff turnover provides for a very stable organization, while a long presence on the same platform ensured that R&D money had been spent on enhancing product functionality, rather than on keeping up with the latest technology fads. Fig. 2 Vendor Challenges Increasingly competitive market and declining market growth caused the Company to post modest results in the first 3 quarters of fiscal 1999. Recent MAPICS revenue growth has been driven primarily by the existing customer base (approx.
9/1/1999

SAP Announces SAP 360 Customer » The TEC Blog
SAP Announces SAP 360 Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

PROVIDES CUSTOMER SATISFACTION SURVEYS: CRM, customer experience, customer experience platform, industry watch, SAP, sap 360 customer, SAP CRM, sap hana, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-11-2012

Sales and Operations Planning: the Key to Demand Satisfaction
There is a better way, and you can learn about it in the white paper sales and operations planning: the key to continuous demand satisfaction.

PROVIDES CUSTOMER SATISFACTION SURVEYS: Sales and Operations Planning: the Key to Demand Satisfaction Sales and Operations Planning: the Key to Demand Satisfaction Does your company suffer from any of these supply chain and demand problems? Stock-outs Excess inventory Late or unsuccessful product launches Introduction of new products that cannibalize your existing market(s) Loss of market share to competitors who were better able to forecast market demand Chances are, your sales and operations planning (S&OP) is to blame. And chances are, your
3/9/2009

Trends in Customer Experience at TIBCO TUCON 2012 » The TEC Blog
and static data. TIBCO provides a number of products that combine to handle big data: not just TIBCO BusinessEvents for complex event processing (CEP), but also ActiveSpaces (the in-memory data grid) to enable real-time processing and Spotfire for the visual analysis of big data (via integration with Apache Hadoop, if necessary). The ability to connect, understand, anticipate (via predictive analytics), and act on big data is where SAP HANA and TIBCO Spotfire should excel. Once the relevant metrics and

PROVIDES CUSTOMER SATISFACTION SURVEYS: Asia, big data, industry watch, IT trends, mobility, predictive analytics, SAP, sap hana, tibco, TIBCO BusinessEvents, TIBCO spotfire, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-11-2012

New Release of KANA s LAGAN Enterprise Customer Service Suite for Public Sector » The TEC Blog
devices. LAGAN Web Self-Service —provides 24/7 year-round online self-service for customers who are searching for information in a comprehensive online Knowledge Management functionality. Some of the enhancements are as follows: Enhanced Case Management —includes new capabilities that help with misclassified cases, as the application enables organizations to re-classify cases. Enhanced Omnichannel Integration —adds an improved “event publisher” mechanism and a new Integrator Web Application (IWA

PROVIDES CUSTOMER SATISFACTION SURVEYS: CRM, customer relationship management, customer service, industry watch, kana, Lagan Enterprise, Public Sector, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
19-06-2013

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
with different levels that provides its customers direction and support based upon how they are using Sage software. Sage customers had provided feedback to the vendor, indicating that the lowest level of Sage BusinessCare, the bronze level, was not providing much value to those who subscribed. Sage listened to its customers and, as a result, eliminated the bronze level. Sage’s advice on customer feedback is to take “listening” one step further by backing it up with some action. Your customers will

PROVIDES CUSTOMER SATISFACTION SURVEYS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

PROVIDES CUSTOMER SATISFACTION SURVEYS: by the members themselves, provides an additional set of experiences to help you be available to the latest that s going on in terms of approaches, what s been successful, [and] how things have been handled before. So there s lots of opportunity to grow your competency around your profession. WT: How do you see your site, myCRMcareer.com, impacting the larger CRM community? BC: We like to think that this will be a place where the industry practitioners can really hang out. What do I mean by that? Well,
9/19/2007

Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction
Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read the case study.

PROVIDES CUSTOMER SATISFACTION SURVEYS: Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction Source: SumTotal Systems Document Type: Case Study Description: Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for
5/26/2011 4:12:00 PM

17 Rules of the Road for Customer Relationship Management
Before beginning your selection process for a customer relationship management (CRM) system, it’s important to understand all the benefits of an integrated CRM system. These 17 “rules of the road” for CRM were collected from executives, managers, employees and consultants and provide useful information when choosing a CRM system.

PROVIDES CUSTOMER SATISFACTION SURVEYS: 17 Rules of the Road for Customer Relationship Management 17 Rules of the Road for Customer Relationship Management Source: Trivalent Solutions Inc. Document Type: White Paper Description: Before beginning your selection process for a customer relationship management (CRM) system, it’s important to understand all the benefits of an integrated CRM system. These 17 “rules of the road” for CRM were collected from executives, managers, employees and consultants and provide useful information when
5/2/2006 2:55:00 PM

QAD Explore 2012: Only Good Things Can Come from Talking to the Customer
As a seasoned provider of enterprise applications for manufacturing companies, QAD knows the importance of listening to its clients. In fact, the company has created a customer engagement program to help its customers align their business processes to their strategic business goals. Get the details on this program, as well as a full update from the QAD Explore 2012 user conference in P.J. Jakovljevic’s latest article.

PROVIDES CUSTOMER SATISFACTION SURVEYS: cost to its customers, provides a roadmap to help its customers become an Effective Enterprise. Discovery, the first phase of QAD’s Customer Engagement Program, is when QAD business consultants work with and interview the customer’s key personnel to learn more about the customer’s business. QAD experts focus on existing business processes and how effective they are to reaching the customer’s strategic goals. The focus is on quick wins (low-hanging fruit) and how to leverage the customer’s curren
6/5/2012 11:27:00 AM


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