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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 pt billing


Case Study: State of Wyoming
The State of Wyoming’s IT organization and its customers were struggling with a mainframe-based chargeback system. For IT, productivity and interface complexity

pt billing  Study: State of Wyoming The State of Wyoming’s IT organization and its customers were struggling with a mainframe-based chargeback system. For IT, productivity and interface complexity were the major problems. For client agencies, it was a lack of actionable information in billing reports. Learn how a new solution provided more detailed cost accounting and billing information, increased customer satisfaction, and lowered IT operational costs.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » pt billing

Ubersmith


Since 2001, Ubersmith built its business on developing and maintaining mission critical software for the web hosting market. With the constant assistance and feedback of both industry leading hosting companies and datacenters, Ubersmith’s goals and features have continually been shaped and driven by necessity. Initial development commenced in early 1999 with a simple objective: Provide a way for hosting companies to cut down on manual billing tasks by automatically invoicing and charging their clients. Shortly thereafter, our goals expanded to include a unified support system that allowed geographically diverse staff members to work collectively on a single issue. In response to our client's requests for a way to manage their physical equipment, we were the first to implement a device management and monitoring system into a billing automation system. As time went on and other industries became interested in the automation the hosting market had been honing for years, we expanded our product offering into traditional ISPs, MSPs, the rapidly emerging cloud market and any business evolving into automating their infrastructure. In actively working with our established, industry leading clients, Ubersmith continues to bring proven processes into the hands of both enterprise and burgeoning businesses alike.

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Assessing FinancialForce.com’s Early Years


FinancialForce.com, the offspring of an established best-of-breed provider of accounting and project-based applications and a cloud computing pioneer, aims to help companies align finance, sales, and service for profitable growth through its accounting, billing, and professional services automation (PSA) applications. Tom Brennan, FinancialForce.com’s vice president of product marketing, discusses the company’s successes.

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Replicon Inc.


Replicon develops web-based timesheet applications for time reporting, project tracking, and client billing. With more than 400 customers and 250,000 users, Replicon's Web TimeSheet products are helping large and small organizations around the world meet and exceed their performance expectations.

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ERP for the Utilities Industry


Utilities (gas, water, electricity, and energy) software is typically built off customer billing systems encompassing a suite of modules covering fleet management, maintenance management, GIS, AMR, financials, and human resources, among others.

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Focused Functionality: Key to Ganong Bros.' Success


In 2002, Ganong, a midsize confectionery, selected Sage ERP X3 to fulfill its requirements for a software application with both batch and discrete capabilities for their mixed-mode manufacturing processes. Since the implementation, Ganong has reduced billing errors, and improved the accuracy and timeliness of production.

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Customer Care & Billing RFI/RFP Template


General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements

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Comprehensive Operation Support Systems and Customer Care Solution


Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.

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One Year Later at Deltek: More of the Same (And Then Some More) - Part II


Part I of this blog series explained Deltek’s ebullience despite a hostile and depressed environment. The continued cash-generating operation has been complemented by in-house developments, acquisitions, and partnerships. The previous blog post also talked about the recent developments (and anticipated future developments) at Deltek’s Professional Service line of business, which is largely

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Technology Is My Partner


For AG & Co., embracing new technology was the only way to go if it wanted to continue increasing its revenues. Although it had purchased a new computer system back in 1986, the old software products it was using were non-integrated, making it difficult to keep track of engagements and billing. Billable time meant revenue, so AG & Co. opted to implement BillQuick, and has since reduced its overhead and increased profits.

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Customizing Agile for a Service Business


The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development.

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