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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

q part 1  2: From J to Q The Lexicon of CRM Part 2: From J to Q R. Garland - October 19, 2001 The Lexicon is divided into three parts, this being the second of three. This second section covers the alphabet from J to Q. For A to I, see Part One . J  J2ME - Java 2 Micro Edition . A highly optimized Java runtime environment targeting a wide range of consumer products, including pagers, cellular phones, digital set-top boxes, and car navigation systems. JDBC - Java Database Connectivity . JDBC technology is an API Read More...

Infor ION-izes its Open SOA Strategy - Part 1
2010 has certainly been an interesting (if not a crossroads) year for Infor. Namely, after a number of new high-profile hires at the beginning of the year

q part 1  gaining competitive advantage) No quick business re-configuration (flows) Lack of insight needed to prioritize Inefficient data collection for reporting and business intelligence (BI) The reality of adopting multiple and hybrid technologies for on-premises and cloud software Simplify by Leveraging Proven Plumbing Apparently, the abovementioned departed executives’ cardinal mistake (this is my own assumption, not the official statement by Infor) was their obsession with building the brand new so-called Read More...
ERP for Services (Non-manufacturing)
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Documents related to » q part 1


Baan - What Will The Future In Invensys’ Stable Bring? Part 1: About Baan
Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise software applications map. However,

q part 1  crippled by eight consecutive quarters in the red and yet another full-year loss, Baan was acquired by the British automating equipment provider, Invensys (London: ISYS) (for more information, see Baan Yet Another ERP Vendor to Find a Sanctuary Under Invensys' Wing ). Baan Co. which had gone public in 1995, traded until the acquisition on both NASDAQ and the Amsterdam Stock Exchange. The immediate impact of the Invensys takeover was some instances of customer defection (for more information, see Baan Read More...
Is There Much More (Pro)Clarity In Microsoft’s BI Strategy Now? - Part 1
Tough times demand tough decisions and sacrifices even from seemingly untouchable corporations. Most of us were likely discouraged (if not necessarily

q part 1  total cost of ownership. Q: How does this announcement impact Microsoft Dynamics partners? A: The combination of Microsoft Office SharePoint Server (MOSS) with the monitoring and analysis capabilities of Microsoft Office PerformancePoint Server (MOPPS) represents an evolution of Microsoft’s BI offering, and we expect that partners will see an increase in the number of BI related opportunities going forward. Providing a clear financial planning and reporting product roadmap for Microsoft Dynamics Read More...
Talking to (and Learning from) a Retail Store Execution Software Leader - Part 1
My recent post (Software and Human) Help Wanted in Overwhelmed Retail Stores talked about how much attention (and IT investment) retailers pay to their

q part 1  reportedly delighted to relatively quickly reduce the clutter in their stores and see significant improvements. For example, Home Depot has reported a five percent increase of ticket size by making store employees more productive via Reflexis’ tools. This translated to approximately $1.5 billion in additional annual revenue. As for Staples, Reflexis’ easy to use, role-based user interface (UI) has ensured that the solution is used by all Staples employees. In fact, Reflexis Task Manager (formerly Read More...
SAP Gives in to CRM (Part Time) Matrimony
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate

q part 1  will deliver a new quality in customer relationship management. With the embedded Clarify eFrontOffice applications from Clarify eBusiness Applications accessible through personalized workplaces, mySAP.com will allegedly provide a robust contact center that delivers a comprehensive and seamless customer experience. The unique SAP integration technology allows customer information from all available sources - including Web, phone, fax, person-to-person interaction and handheld devices - to be leveraged Read More...
It’s About Process (or the Ability to be Responsive) -- Part IV
Part III of this blog series introduced Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

q part 1  -- lead qualification, sales quote approval, commissions notifications, etc. The final part of this blog series will complete the series with some of Webcom’s ResponsAbility specific and general workflow/BPM offerings’ value propositions and conclusions. In the meantime, your comments, thoughts, suggestions or individual experiences with workflow/BPM tools are more than welcome. Read More...
Cloud Assets: A Guide for SMBs-Part 3
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of hardware and

q part 1  medium spectrum or with unique business requirements (such as a major contract that requires additional resources that won’t be needed once the project is complete), IaaS tends to be geared toward larger businesses for scope, return on investment (ROI), and cost. When it comes to strengths, you will be benefiting from scalability in user and computer capacity, a shorter implementation, easier mobile access (you’re no longer bound to a specific computer), and lower initial cost. This caters perfectly Read More...
IFS Bucking the Trends - Part 1
IFS is a public business software company (listed on the Stockholm Stock Exchange) founded in 1983 with headquarters in Linkoping, Sweden and with US$362

q part 1  these companies to more quickly expand into these regions with minimal disruptions to their business. Part 2 of this blog series will analyze what the future might hold for IFS. In the meantime, your views, comments, opinions, etc. about the outlined market trends and about IFS Applications are welcome as usual. How do you think IFS will fare against its formidable competitors in light of its espoused strategy and recent concrete moves? If you are IFS Applications users, I would appreciate it if you Read More...
UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of

q part 1  was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact. Read More...
Deltek's Second Bite at the IPO Cherry (Part II)
Well, a few months after Part I of this blog post was published, which focused on Deltek's pre-New Mountain Capital private equity investment era, the time has

q part 1  minimized through quantitative and qualitative risk analysis (e.g., risk registers, histograms,  completion probability tables, cost probability tables, etc.). Additionally, integrated earned value data gathering, analysis and reporting reduces compliance risks, while cost overruns can be eliminated through more accurate schedules and resource management. Finally, a scaleable multi-user/project platform should standardize best practices and drive enterprise value, visibility, project velocity and Read More...
It’s About Process (or the Ability to be Responsive) -- Part V
Part IV of this blog series further analyzed Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

q part 1  Even the likes of QPR Software , although not necessarily multi-tenant software as a service (SaaS)-based , have an enticing approach to providing BPM solutions, which allows a phased approach for BPM suites’ adoption. The major benefit of this approach is that a company does not have to commit a large amount of resources to make or break a BPM project. Instead, this flexible BPM adoption approach allows customers to implement BPM in-house at a pace that suits them best. As counter moves, Webcom is Read More...
6 Immediate Business Improvements Offered by an Online SRM System: Part 3: Other Points to Consider
Maintaining an effective supply chain is clearly an integral part of a manufacturing company’s livelihood. Using Web-enabled tools, the enterprise is able to

q part 1  solution that does not require a one size fits all' mentality. The system should be tailored to meet specific needs specific to the users' requirements. Unlike a packaged SRM solution that is offered as a small part of an enterprise system, vendors that focus on SRM and develop their solutions from the ground up are better equipped to customize their offerings to meet these specific requirements. Financial commitment In today's economy, companies are looking for ways to avoid biting off more than they Read More...
Axiom:1, Inc.
Axiom:1, Inc. is an independent consulting firm specializing in Business Process Assessment and Improvement. Our primary focus is in helping clients achieve

q part 1   Read More...

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