Abstract: IT service transition is difficult to manage. But with the updated guidance found in ITIL Version 3, IT organizations can
plan for a more successful transition, with a new perspective on all transition phases, including planning, configuration,
and change management. (...)
Excerpt related to qa training:
... training, and service management systems consulting. Hunnebeck has led global teams
in best practice and methodology design, and has served on the QA team for ...
Published 2008-07-30