Home
 > search for

Featured Documents related to »  questionnaires surveys


How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

questionnaires surveys  while filling out these questionnaires. Naomi Karten, an expert on the subject of customer satisfaction ( www.nkarten.com ), states in her seminar Tales of Whoa and the Psychology of Customer Satisfaction : People tend to rate service higher when delivered by people they like than by people they don't like. Karten also goes on to describe what one can do to be likable. More often than not, Karten contends, the CSS rating received from the customer represents perceived feedback rather than impartial Read More
Radio Frequency Identification (RFID)
Radio frequency identification (RFID) criteria cover tags and storage devices, readers, wireless hubs and servers, and the middleware necessary for evaluating an RFID system deployment. RFID sys...
Start evaluating software now
Country:

 
   

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » questionnaires surveys


Nine Questions to Ask 360-system Vendors
Many organizations are searching for automated solutions to support their 360 initiatives. Fortunately, selecting vendors is a lot like making a new hire. You

questionnaires surveys  a library of pre-packaged questionnaires? Careful, this is a trick question. The answer you want is, No, we don't believe in that. Most HR professionals agree that successful 360 programs must be carefully tailored to each organization's goals and values. The same questionnaire does not fit all sorts of different companies. Don't gamble the success of all your 360 initiatives by using pre-packaged questionnaires. 6. Do all your forms and reports have a professional look? You'd be surprised at the Read More
Here Comes IFS Metrix Service Management 5.6
Ahead of the annual IFS World Conference 2013 in Barcelona at the end of this month, the global enterprise applications company IFS announced the general

questionnaires surveys  card authorizations, and structured questionnaires, which includes customer surveys. Read More
E-learning Course Design
This article provides hints for the design of e-learning courses with regard to target audience, navigation, objectives, motivation, media, interactivity

questionnaires surveys  to provide feedback via questionnaires, surveys, interviews, etc. In addition, it is important to be able to make changes in the program based on learners' feedback. In this regard, it may pay to keep the following points in mind. Have you incorporated performance measures that can be used to benchmark the success of the program or the need for revision? Have you designed follow-up surveys, interviews, etc. with employees, colleagues, and managers to assess the on-the-job performance? Have you planned Read More
CRM: Past, Present, and Future
Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service

questionnaires surveys  Past, Present, and Future Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. Read More
Won’t Get Fooled Again: The 5 Worst Buzzwords in the CRM Industry Today
Going through our article archives, I stumbled across Glen Petersen’s excellent article A Lexicon for CRM Success.Petersen takes aim at key buzzwords in the

questionnaires surveys  Get Fooled Again: The 5 Worst Buzzwords in the CRM Industry Today Going through our article archives , I stumbled across Glen Petersen’s excellent article A Lexicon for CRM Success . Petersen takes aim at key buzzwords in the CRM industry, and I thought it’d be worth summarizing his list of the worst offenders--and his thinking about why they belong in the trash can. An internationally recognized speaker, writer, practitioner, and thought leader in the CRM and e-business industries, Petersen Read More
Geac Gets Its Commonsense Share Of Consolidation, With Revolving Door CEOs No Less Part Two: Market Impact
Geac is now a financially conservative, stable but acquisitive organization that has remained profitable despite the general IT industry downturn. Geac’s future

questionnaires surveys  Gets Its Commonsense Share Of Consolidation, With Revolving Door CEOs No Less Part Two: Market Impact Market Impact With continued stable financial performance, Geac Computer Corporation Limited (TSX: GAC) has certainly moved far beyond its 2001 crossroads, although with an inevitable dose of lingering market skepticism. Back from the edge and on a comeback trail under energized management, and with a pruned but also more viable product set, Geac has joined the ranks of the once high-flying and almost Read More
Five Things to Understand About Your Nexus Footprint
The complexities and fluidities of sales tax nexus can be overwhelming and require the constant attention of a tax expert to navigate, but most small to medium

questionnaires surveys  pursue and audit: Nexus questionnaires are among a state’s primary enforcement tools. States periodically send out mass mailings indicating that the receiving company may be subject to reporting and collecting sales tax in the state. These mailing typically include nexus questionnaires that must be filled in and returned promptly. Ignoring these questionnaires is not an option because doing so can eliminate potential settlement options down the road. Nexus questionnaires are designed to ferret out Read More
The Loyalty Connection: Measure What Matters and Create Customer Advocates
Recent surveys have shown that 76 percent of respondents rated customer loyalty as extremely or very important to top management. Many companies feel they

questionnaires surveys  Loyalty Connection: Measure What Matters and Create Customer Advocates Recent surveys have shown that 76 percent of respondents rated customer loyalty as extremely or very important to top management. Many companies feel they exercise due diligence in this area, but as global competition increases and markets mature, they’ll have to go that extra mile. To better measure customer’s attitudes and behaviors, companies must make loyalty management an integral part of their business strategy. Read More
Gain More from Your IT Projects
IT investments are not a magic pill that will remedy business problems, but if used properly, they can help. Businesses should set business-oriented objectives

questionnaires surveys  More from Your IT Projects Introduction Information technology (IT) projects and initiatives are about change or, at least, the bar is about to be raised. Change is about transforming the current state into a desired state. However, when and how do we know that we have reached the desired state? How do we know what the business gained from the IT project? Often, when companies embark on any IT initiatives like enterprise resource planning (ERP), customer relationship management (CRM), business Read More
Talking to (and Learning from) a Retail Store Execution Software Leader - Part 1
My recent post (Software and Human) Help Wanted in Overwhelmed Retail Stores talked about how much attention (and IT investment) retailers pay to their

questionnaires surveys  to (and Learning from) a Retail Store Execution Software Leader - Part 1 My recent post (Software and Human) Help Wanted in Overwhelmed Retail Stores talked about how much attention (and IT investment) retailers pay to their merchandize planning and supply chain optimization processes as compared to their store-level task execution, even though this is where “the rubber meets the road.” I concluded my post with the fact that there are dozens of retail  workforce management (WFM)  vendors and Read More
SilkRoad Technology Partners with KnowledgeAdvisors to Integrate LMS and Analytics
Talent management provider, SilkRoad Technology, and learning measurement provider, KnowledgeAdvisors, joined forces to integrate SilkRoad’s GreenLight learning

questionnaires surveys  Technology Partners with KnowledgeAdvisors to Integrate LMS and Analytics Talent management provider, SilkRoad Technology, and learning measurement provider, KnowledgeAdvisors, joined forces  to integrate SilkRoad’s GreenLight learning management system (LMS) with KnowledgeAdvisors’ Metrics that Matter analytics platform. Metrics that Matter offers SilkRoad's clients a 360-degree assessment of how effective educational programs are by analyzing data collected from GreenLight LMS. Read More
The Intelligence of Social Media (Part 2)
In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a

questionnaires surveys  Intelligence of Social Media (Part 2) In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a product, a service, etc. Two main approaches can be used to perform sentiment analysis or text mining : a knowledge-based approach, which uses linguistic models to classify sentiments; and a learning-based approach, which uses machine learning techniques to classify text. The concept of sentiment analysis Read More
It’s All About User Experience But, How Can We Measure User Experience?
Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling to figure out how to measure it

questionnaires surveys  BizRate, nor even site-based questionnaires provide the kind of information that Site Analysis and Task Analysis do. The closest competitor may be a company called Vividence, which uses panels of surfers to evaluate websites. In any case, WebCriteria recommends that a website employ more than one kind of kind of tool to measure performance and usability. This is a recommendation that TEC endorses. As website competition gets more cutthroat it becomes critically important to induce every possible visitor Read More

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others