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How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

questionnaires  while filling out these questionnaires. Naomi Karten, an expert on the subject of customer satisfaction ( www.nkarten.com ), states in her seminar Tales of Whoa and the Psychology of Customer Satisfaction : People tend to rate service higher when delivered by people they like than by people they don't like. Karten also goes on to describe what one can do to be likable. More often than not, Karten contends, the CSS rating received from the customer represents perceived feedback rather than impartial Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » questionnaires


Cream.HR's Solution to Today's Recruiting Challenges
I recently interviewed Caitlin MacGregor, chief executive officer (CEO) and co-founder of Cream.HR, a company that produces a software solution that supports

questionnaires  Principal measurement instruments include questionnaires, tests, and personality assessments. Dr. Jordan B. Peterson, a professor at University of Toronto, whose research in the field has been peer reviewed and published, developed the assessment used by Cream.HR in its initial screening process. In addition, Cream.HR offers a dashboard that hosts both test results and candidate profiles (including résumés, letters of intent, etc.). As a result, employers can view the best-scoring candidates and Read More
It’s All About User Experience But, How Can We Measure User Experience?
Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling to figure out how to measure it

questionnaires  BizRate, nor even site-based questionnaires provide the kind of information that Site Analysis and Task Analysis do. The closest competitor may be a company called Vividence, which uses panels of surfers to evaluate websites. In any case, WebCriteria recommends that a website employ more than one kind of kind of tool to measure performance and usability. This is a recommendation that TEC endorses. As website competition gets more cutthroat it becomes critically important to induce every possible visitor Read More
Here Comes IFS Metrix Service Management 5.6
Ahead of the annual IFS World Conference 2013 in Barcelona at the end of this month, the global enterprise applications company IFS announced the general

questionnaires  card authorizations, and structured questionnaires, which includes customer surveys. Read More
E-learning Course Design
This article provides hints for the design of e-learning courses with regard to target audience, navigation, objectives, motivation, media, interactivity

questionnaires  to provide feedback via questionnaires, surveys, interviews, etc. In addition, it is important to be able to make changes in the program based on learners' feedback. In this regard, it may pay to keep the following points in mind. Have you incorporated performance measures that can be used to benchmark the success of the program or the need for revision? Have you designed follow-up surveys, interviews, etc. with employees, colleagues, and managers to assess the on-the-job performance? Have you planned Read More
They do it like that in the Balkans-Select and deploy ERP, I mean (Part II)
The Part I of this blog topic concluded with SAP's supremacy in the upper-end of the regional market. What also helps SAP ERP [evaluate this product] is a

questionnaires  selection processes with specifications, questionnaires, methodologies, etc., so that one can hardly ever point to a proper selection case study. On the other hand, even if a firm would like to select a solution by the book, it would be in a quandary of how to, not because of the dearth of solutions, but rather because of the lack of educated and unbiased selection consultants. Therefore, willy-nilly, the software acquisition comes as an initiative of the managing director, chief financial officer (CFO) Read More
How Your Business Can Thrive During an Economic Storm
Most businesses are impacted by the slow economy, but recessions and economic slowdowns don’t last forever. Smart companies will be able to manage the

questionnaires   Use customer surveys or questionnaires, which can easily (and inexpensively) be sent to your customer database via e-mail. Provide an incentive for responses, such as a nominal gift or a discount on future purchases. Maintain employee morale. Employees can surely see when sales are slow and their opportunity for wage increases and bonuses are slim. Find no- or low-cost ways to reward employees, such as giving time off or allowing for flexible schedules. If layoffs become necessary, pay special attention Read More
Lawson Software-IPO and Several Acquisitions After Part Two: Retail and Professional Service Initiat
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more finely tuned. Namely, the vendor

questionnaires  configuration guides, current state questionnaires, process flows, and fit/gap requirements matrices. The BPI tools have been customized to address individual vendors' application suites, Lawson being one. At about the same time and along similar lines, Lawson and Deloitte & Touche LLP announced a joint initiative designed to help CIOs assess the business value of their IT investments and align resources with their organization's strategic business goals. The initiative will supposedly offer CIOs a Read More
What You Need to Know about E-learning Technology Standards Before Selecting an LMS
If you’re planning to purchase a learning management system (LMS), or upgrade your existing one, you’d better know about SCORM and AICC. Learn why it’s critical

questionnaires  learning objects [e.g., videos, questionnaires, glossaries]) were written and compiled, as well as the way the course content is delivered. This article is for you if you are looking to purchase an LMS or learning content management system (LCMS) for the first time, or looking to update your legacy LMS. I'll help you understand the basics about e-learning standards and how they need to be applied in the context of your LMS purchase.   Why Are E-learning Standards So Important? To help you understand Read More
2008 Software Re
A new year is upon us and with that, the word “resolution” comes to mind...res-o-l-u-tion – [rez-uh-loo-shun n] - noun 1. a resolve or determination: to

questionnaires  a copy. When these questionnaires are returned, you can use them to help you further weed out the unsuitable candidates. And now you’re ready to go back to the analysis steps discussed above, in order to take your short list of vendors down to the one single vendor that best fits your needs. (Just a reminder of the things you should revisit in order to determine your best match: create or use a decision matrix rate how well vendors’ solutions support your criteria analyze the solutions’ strengths Read More
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