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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 queue theory oracle performance


(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

queue theory oracle performance  management, intelligent call scripting, queue management, call center performance analysis, and computer telephony integration (CTI), among others. Consona Enterprise CRM’s scripting software allows customer support to interact with customers, and wireless and offline technology provides remote access to data. The solution also comes with optional add-ons, such as Web self-service portals, advanced e-mail communications, telephony integration, and document and knowledge management. Integration with CTI

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Performance Management

Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational performance. This knowledge base covers scorecards, dashboards, business activity monitoring, and more.  

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Documents related to » queue theory oracle performance

Performance Management Simplified by MSPs


IT infrastructure consisting of networks, servers, databases, and even parts of application systems forms a networked computing system (NCS) whose performance must be actively managed to ensure continual business support. But the skills and tools necessary to ensure that network and server systems provide adequate levels of services and performance are expensive and scarce. Management service providers (MSPs) that specialize in performance management can apply expert personnel and 24/7 monitoring at a fraction of the cost required to staff the function internally.

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Managing Performance Data for Business Advantage: A Targeted Approach to Performance Management


Performance reviews are an essential and productive use of employee and manager time. A well-defined competency model can discover insights into individual, workgroup, and even entire workforce performance, helping enterprises gain true business advantage in their industries and marketplaces. Employee consultations and reviews, appraisals, and developmental decisions no longer need to exist as isolated business functions.

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deFacto Performance Management: Enterprise Performance Management Redefined


In this product analysis report, TEC analyst Jorge Garcia takes an in-depth look at the deFacto enterprise performance management (EPM) solution in the context of today's EPM landscape. The report covers an introduction to deFacto and its approach to EPM, deFacto product highlights, and a general look at EPM and its history, role, importance, and value in modern enterprises.

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Mistakes in Performance Management


Performance reviews are typically based on the definition of what an employee was originally hired to do. However, appraisal systems fail to address the fact that jobs change as the business environment evolves. Performance management systems should thus deal with critical focus areas rather than basic functions. Appraisal without these objectives in mind risks being a total waste of time.

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J2EE/Java EE Performance


This white paper looks at ways to increase system performance without touching the code, and to formulate a strategy for adopting best practices provided by Apache, Red Hat JBoss, Sun JDK, and various other distributed components.

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Reduce the Risk of Network and Application Performance Issues


More than ever before, the IT network is a strategic asset to a business, and any downtime or degradation in network or application performance can directly impact an organization’s bottom line. This white paper looks at a methodology for solving network and application performance issues and outlines a new approach to getting to their root causes more quickly.

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Performance Engineering: To Develop and Deliver High Quality Applications


Ensuring application performance and quality is a shared responsibility across all groups within IT. Poor quality impacts IT and business performance, and increases incurred costs of maintenance. This document looks at how an enterprise could establish collaborative processes to identify and resolve bugs and performance problems early in the application lifecycle.

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Sales Performance Management (SPM) for Dummies


Sales Performance Management for Dummies is designed to help you understand the process and meet the challenges of sales performance management (SPM). This book can help you understand the importance of SPM, key components of an SPM system, and the guidelines to evaluate the best SPM solution that fits your organization's needs.

Topics include:
  • Chapter 1: What you need to know about SPM
  • Chapter 2: Seeing the benefits of SPM solution
  • Chapter 3: Ten things to look for in an SPM solution
Download your copy now!

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Managing Financial Performance: Closing the Gap Between Strategy and Execution


In Managing Financial Performance: Closing the Gap Between Strategy and Execution, learn how a unified, closed-loop performance management system...

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Is Oracle Becoming Invincible?


On June 20, Oracle Corporation, the leading provider of database and enterprise software applications, announced its fiscal 2000 results, claiming that it has passed SAP to become the world's largest applications software company.

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