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The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning

r part 12  covers the alphabet from R to Z. For A to I, see Part One . For J to Q, see Part Two . R  RDBMS - Relational DataBase Management System . The typical, standard database, with both data models, data definitions, and data storage capabilities. Examples include Oracle's 9i database, Microsoft's SQLServer 2000, and IBM's DB2 and Informix. RFI - Request For Information . A formal document sent by a customer to a vendor asking for specific information about their product or line of products. It's usually the Read More...
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Documents related to » r part 12


Critical Business Functions: Misunderstood, Underutilized, and Undervalued Part One: Credit and A/R Management
The credit and collection function is the most misunderstood, underutilized, and undervalued area of business. When allied with the sales function, controlled A

r part 12  rule applies to payment. Remember: people pay those they like first. This is part one of a two-part note. Part two will discuss measuring and improving credit and A/R management. About the Authors Charles Chewning , Jr . is president of Solutions, a Richmond, Virginia-based (US) consulting firm specializing in accounting software selection. He is considered a leading software selection expert. Chewning has written a number of accounting software reviews and is a frequent speaker on the subject of Read More...
Will 2013 Be IBS’ Comeback Year? Part 1
Several years ago enterprise applications market observers might have talked about Sweden’s “Three I” enterprise resource planning (ERP) vendors: Intentia, IFS,

r part 12  2013 Be IBS’ Comeback Year? Part 1 Several years ago enterprise applications market observers might have talked about Sweden’s “Three I” enterprise resource planning (ERP) vendors: Intentia , IFS , and IBS . While hardly anyone has ever questioned those publicly traded vendors’ industry savvy and product functionality, all three of them have struggled with stagnant growth and red ink for the major part of the late 1990s and early 2000s. The first one is no longer an independent company and is Read More...
SAP Gives in to CRM (Part Time) Matrimony
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate

r part 12  scope of collaborative customer relationship management (CRM). As part of the agreement, SAP has embedded within mySAP.com customer interaction applications from Nortel Networks' Clarify eBusiness Applications unit to provide extended customer-service functionality and new levels of information access and use to businesses. SAP and Nortel Networks will further extend their alliance by creating Internet-based service solutions that enable virtual communities where vendors, partners and suppliers can Read More...
The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

r part 12  Lexicon of CRM from R to Z. Read More...
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIa)
The first part of this blog series described the opportunity for software as a service (SaaS) or on-demand enterprise applications, especially in the current

r part 12  cater only to basic functional requirements. As said in Part II, SaaS applications are highly configurable at the metadata level, with many customization capabilities coming inherently from within an application platform as a service (PaaS ). In the next parts of this blog series I will talk about some good examples in which complete custom applications have been built using a commercially available PaaS. However, Gartner warns that some gaps might remain for truly complex, end-to-end processes that Read More...
Deltek's Second Bite at the IPO Cherry (Part II)
Well, a few months after Part I of this blog post was published, which focused on Deltek's pre-New Mountain Capital private equity investment era, the time has

r part 12  Bite at the IPO Cherry (Part II) Well, a few months after  Part I of this blog post was published, which focused on Deltek 's pre- New Mountain Capital private equity investment era, the time has finally come for us to analyze why being again publicly traded should (or should not) work better for Deltek this time. If one is to judge merely by the most recent financial figures , it would appear to be working well, but my focus here is on some lingering softer issues too. So, when the new management Read More...
Optiant Going to a (Much) Better Place: Logility - Part 3
Part 1 of this series analyzed the late-March acquisition of long-struggling inventory optimization (IO) provider Optiant by long well-performing supply chain

r part 12  over US$1 billion in revenues). Part 2 thus first analyzed the Demand Solutions  product line [ evaluate this product ] to the SME market through DMI’s global  value added resellers (VAR)  network. The article then started to analyze the Logility Voyager Solutions suite [ evaluate this product ], which is a broader SCM offering for the upper end of the market. The final part of this blog series now continues with the analysis of the Logility Voyager Solutions suite and analyzes how Optiant might Read More...
It's the Aftermarket Service, Stupid! (Part II)
Part I of this blog topic introduced MCA Solutions and its flagship Service Planning Optimization (SPO) solution for planning and optimizing spare parts

r part 12  s the Aftermarket Service, Stupid! (Part II) Part I of this blog topic introduced MCA Solutions and its flagship Service Planning Optimization (SPO) solution for planning and optimizing spare parts [ evaluate this product ]. That blog post also tackled MCA's notably good times during 2007. In the meantime, an informative post on MCA was also published by the Sourcing Innovation blog . A related 2007 milestone at MCA included a significant expansion with both new and existing customers in core markets, i Read More...
PLM (Vendors) and Lean Product Development-Part 3: Siemens PLM Software
After talking about Dassault Systèmes in Part 2 of this blog series, I’d like to move to another prominent player in the product lifecycle management (PLM

r part 12  (Vendors) and Lean Product Development-Part 3: Siemens PLM Software After talking about Dassault Systèmes in Part 2 of this blog series , I’d like to move to another prominent player in the product lifecycle management (PLM) field— Siemens PLM Software . In this blog post, I will give my personal interpretations about the major relevancies between Siemens PLM’s offerings and lean product development (LPD). My first impression of Siemens PLM is the comprehensiveness of its product offerings. The Read More...
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIc)
The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current

r part 12  SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIc) The first part (Part II) of this blog series  described the opportunities for software as a service (SaaS ) or on-demand applications, especially in the current difficult economic milieu. Part II and Part IIa then analyzed the  top five SaaS assumptions (misconceptions) recently outlined by  Gartner . Part IIa and Part IIb also analyzed the major technical considerations that any vendor has to go through before it can embark on Read More...
Mega-vendors Warming Up to the Cloud - Part 2
Part 1 of this blog series depicted the three evolutionary phases (or waves) of software as a service (SaaS) and cloud computing adoption. The article ended

r part 12  packaged version for smaller retailers. Part 3 of this blog series will analyze recent SaaS initiatives by mainstream mega-vendors. Some concrete examples of vendors and their new strategies and solutions will follow. In the meantime, your comments and feedback with regard to the opinions and assertions expressed thus far are welcome. For both users and vendors, what are your SaaS experiences (both in using and delivering a solution) and how far down the SaaS evolution track are you? Read More...
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIb)
The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current

r part 12  the two longstanding enterprise resource planning (ERP ) players, CODA (now part of Unit 4 Agresso ) and Fujitsu Glovia , opting to write brand-new products on Force.com. Salesforce.com's blustery chief executive officer (CEO) Marc Benioff even (half-jokingly or not) taunted SAP ( during his intellectual debate with SAP’s co-founder Hasso Plattner in early 2008 ) to rewrite the SAP Business ByDesign on-demand product on Force.com, rather than to further torture and embarrass itself (and the rest of Read More...

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