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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

r part 19  Lexicon of CRM from R to Z. Read More...
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Documents related to » r part 19


Global Trade Applications in Global Credit Crunch - Part I
I have done blog posts lately on how some supply chain management (SCM) applications could fare in a down economy. One was about pricing optimization solutions

r part 19  Trade Applications in Global Credit Crunch - Part I I have done blog posts lately on how some supply chain management (SCM) applications could fare in a down economy. One was about pricing optimization solutions while the other one was about how sourcing and procurement can help enterprises in a down economy . But in the meantime the global credit crunch has dawned with a vengeance. This has not only promoted the economic downturn and recession into possible prospects of a depression, but has also Read More...
Stalled Oracle Fumbling For A Jump-Start Kit Part 3: Market Impact
Oracle remains a true IT powerhouse with fingers in many pies other than databases, such as application servers, and development tools, which ranks it as an

r part 19  addresses specific, more digestible requirements. This is Part 3 of a 4-part examination of recent Oracle announcements.   Part 1 and Part 2 detailed the announcements. This Part begins a discussion of the Market Impact. Part 4 makes User Recommendations. Oracle Strengths To be fair, Oracle still holds the worldwide No. 2 enterprise applications vendor position. There are nearly 12,000 customers in over 90 countries (on multiple languages and localized versions) and over 10,000 Oracle employees Read More...
MAPICS Moving On Pragmatically Part 3: Challenges
MAPICS remains at a critical point in time, where immaculate execution without much space for missteps will determine its future. Despite notable functional and

r part 19  Moving On Pragmatically Part 3: Challenges Challenges For the last several months, MAPICS, Inc . (NASDAQ: MAPX), a global provider of extended ERP applications for world-class mid-sized manufacturers, has embarked on a painstaking process of producing a strategy going forward that would pragmatically blend the company's traditional values and success factors with new approaches to stay in tune with market trends. All the products mentioned in Part One will have lost their former trademarks. The Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 1
My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal)

r part 19  Vendor’s Mission to Make Service Businesses Click - Part 1 My recent series of tutorial articles entitled  “Navigating Between Service Management Scylla & Charybdis”  and  “The Magic Behind Planning and Executing (Optimal) Service Supply Chains”  have drawn solid interest and valuable feedback. Along similar lines was the series on general workforce management (WFM) systems (i.e., not necessarily only in field service) entitled  “Integrated Workforce Management (WFM) Platforms: Fact or Read More...
Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

r part 19  101 - A Primer Part Two: Outsourcing Categories Outsourcing Categories Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the four broad outsourcing categories: Application software I.T. infrastructure Business process outsourcing (BPO), and Manufacturing This is Part Two of a three-part note. Part One discussed the history of outsourcing, described outsourcing pros and cons, and introduced Read More...
Revolution R Enterprise
Revolution R Enterprise is production-grade analytics software built upon the powerful open source R statistics language. With commercial enhancements and

r part 19  R Enterprise Revolution R Enterprise is production-grade analytics software built upon the powerful open source R statistics language. With commercial enhancements and professional support for real-world use, it brings higher performance, greater scalability, and stronger reliability to R—at a fraction of the cost of legacy products. Read More...
The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

r part 19  Power of Knowledge -- Knowledge is Power (Part 2) Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite . One such broad SSM suite has been offered by Servigistics . Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM , is designed to meet the requirements of the technical service organizations that manage complex problem Read More...
Taking Stock of TAKE Supply Chain Solutions - Part 2
Part 1 of this blog series introduced TAKE Supply Chain, a supply chain management (SCM) division of TAKE Solutions, Ltd. The TAKE Solutions parent company is a

r part 19  Supply Chain Solutions - Part 2 Part 1 of this blog series introduced TAKE Supply Chain , a  supply chain management (SCM)  division of TAKE Solutions, Ltd. The TAKE Solutions parent company is a global technology solutions and service provider, with significant focus across two principal business areas – life sciences and SCM, with an almost even breakdown of revenues between these divisions ( the company is listed on the Indian Stock Exchange ) . My blog post first described TAKE Supply Chain’s Read More...
Infor ION-izes its Open SOA Strategy - Part 2
Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor. Two late June 2010 news

r part 19  by Frank Scavo and Ray Wang, mentioned in Part 1 ). For one, some observers and practitioners still believe that Infor’s own tools were quite necessary to sell its product strategy. What Infor is doing now can be seen by some as the vendor admitting to not having the resources, will (perhaps even guts), and vision to deliver the original product strategy. In addition, while the new Microsoft-based  business intelligence (BI) , reporting, and  user interface (UI)  tools may be as good or even better Read More...
Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part III)
Part II of this blog topic analyzed Epicor's forays into the attractive retail sector via the CRS Retail acquisition two years ago. Most recently, with the

r part 19  to Rule the Mid-Market Retail Sector? (Part III) Part II of this blog topic analyzed Epicor 's forays into the attractive retail sector via the CRS Retail acquisition two years ago. Most recently, with the acquisition of NSB Retail Systems , Epicor has further expanded its functional footprint, market share and geographic presence in the sector. Namely, NSB added over 200 specialty retail logos, thereby more than doubling Epicor’s retail install base. While many analysts like Gartner , AMR Research or Read More...
Taking Stock of TAKE Supply Chain Solutions - Part 3
Part 1 of this blog series introduced TAKE Supply Chain, a supply chain management (SCM) division of TAKE Solutions, Ltd. The parent TAKE Solutions is a global

r part 19  Supply Chain Solutions - Part 3 Part 1 of this blog series introduced TAKE Supply Chain , a  supply chain management (SCM)  division of TAKE Solutions, Ltd. The parent TAKE Solutions is a global technology solutions and service provider, which focuses on two principal business areas – life sciences and SCM ( the company is listed on the Indian Stock Exchange ) . My first post described TAKE Supply Chain’s genesis since its inception in 1994 as BPA Solutions , through its ClearOrbit phase from 2001 Read More...
Intelligent Manufacturing Systems: Beating the Odds, Mightily - Part 3
Part 1 of this blog series explained IQMS’ upbeat posture despite a hostile and depressed environment, while Part 2 analyzed the recent developments of

r part 19  Manufacturing Systems: Beating the Odds, Mightily - Part 3 Part 1 of this blog series explained IQMS ’ upbeat posture despite a hostile and depressed environment, while Part 2 analyzed the recent developments  of EnterpriseIQ [ evaluate this product ], the flagship offering of IQMS . This final part will focus on IQMS’ most recent involvement in the user experience (UX) design developments. Joining the “Winning Users’ Hearts and Minds” Fray Like many of its enterprise resource Read More...
A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection

r part 19  while taking on assessed risks, are part of process in Knowledge Based Selection methods. A Selection as a Tutorial    In this article, we shall follow a simplified Knowledge Based selection process as an illustration. To follow this process as a tutorial, you should go to the WebTESS 2.0 website, and bring up the PDA knowledge base on a separate browser window. Click here to launch webTESS Note, however, that the author also invoked TESS to explore more sophisticated analysis and tradeoffs. TESS is Read More...
The Wizardry of Business Process Management - Part 4
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

r part 19  Wizardry of Business Process Management - Part 4 Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM ), with an ensuing focus on Pegasystems (also known as Pega ) as one of the leading BPM suite providers. Part 2 then analyzed in depth the vendor’s ability to help business users capture (and then realize) business objectives and intent, while Part 3 focused on Pega’s ability to automate programming and execute Read More...

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