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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 recording phone calls


Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand

recording phone calls  call off hold Call recording - records a conversation or a conference call Do not disturb - ignores all incoming calls; it can be achieved by keeping the ringer on mute mode or the phone on busy mode Direct inward dialing - allows users to connect directly to desired extension without the operator's assistance Call redirect - allows user to program the private branch exchange (PBX) to automatically redirect incoming calls to another number Speed dialing - permits fast dialing of frequently used

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

recording phone calls  the software facilitates the recording of candidate interviews and in so doing it ensures that all candidates go through an identical selection process. InterviewIQ provides companies with the flexibility to customize the interview process as needed. In addition, InterviewIQ includes pre-configured profiles for various types of customer-facing positions. The typical interview process has several stages. First, a set of qualification questions are designed to eliminate unqualified or unsuitable candidates Read More

Enterprise IP PBX Buyer's Guide: Features and Services That Matter


The reasons most enterprises upgrade to an IP PBX system range from wanting to replace outdated equipment, to saving money, to adding needed functionality, to keeping up with growth. To evaluate competing offers from both established and new vendors, you need to learn about the market, background information, technology, standards, and the features and services that are critical and important to enterprises. Learn more.

recording phone calls  Vendors , PBX Call Recording , Enterprise PBX VoIP , Legacy PBX Customers , VoIP News Enterprise PBX , Virtual PBX , IP PBX Bridge , Largest Enterprise PBX Comparison Guide , Enterprise Voip and Provider Solutions . Contents   Executive Summary Premise PBX Overview Market Overview The Beneits of Premise PBX Basic Features Advanced Features Cost Checklist Conclusion   Executive Summary Premise-based IP PBX (Internet Protocol Private Branch eXchange) systems are changing how small through large Read More

Call Center Buyer’s Guide


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SMB Phone Systems Buyer’s Guide


If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

recording phone calls  call off hold Call recording - feature to record a conversation or a conference call Do not disturb - ability to ignore all incoming calls; it can be achieved by keeping the ringer on mute mode or by keeping the phone on busy mode Outgoing call management features: Direct inward dialing - allows users of the phone system to connect directly to desired extension without the operator's assistance Speed dialing - permits fast dialing of frequently called numbers Monitoring features - such as Caller ID, Read More

How to Convert Service Calls Into Sales


In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

recording phone calls  convert service calls sales,convert,service,calls,sales,service calls sales,convert calls sales,convert service sales,convert service calls. Read More

Top Phone Systems for Any Size of business


Top Phone Systems for Any Size of business Here s a guide to make buying a phone system for your business much easier.

recording phone calls  Phone Systems for Any Size of business Here’s a guide to make buying a phone system for your business much easier. Get 25 product reviews and key purchasing information for leading phone systems designed for any size of company. Learn about the features and options that matter most—and get the lowdown on pricing from vendors such as NEC, Cisco, Toshiba, Shoretel, M5, Telesphere, Nextiva, Fonality, Vocalocity, Altigen, Mitel, and others. Find out which top phone system makes sense for your company. Read More

Six Easy Steps to Finding the Right Business VoIP Service


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recording phone calls  Easy Steps to Finding the Right Business VoIP Service For many businesses, focus on cost reduction often begins with the internal communication platform—the phone service. Businesses that have large sales forces, customer service teams, and help desks must continually scrutinize their skyrocketing annual phone costs. Find out how deploying a company-wide voice over Internet protocol (VoIP) solution is one of the best ways to realize cost reduction across the organization. Read More

Top 8 Questions to Ask Your Phone System Vendor


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Phone Systems Market Primer


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recording phone calls  Systems Market Primer Despite a voice communication system’s critical role in an enterprise, many people aren’t aware of the myriad available options and recent developments in the voice communication market. This primer provides insight into this market for potential buyers, decision makers and other stakeholders. It covers key aspects of business phone systems that you should understand before you decide to purchase. Read More

How Much Should You Pay for Your Business Phone System


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recording phone calls  Much Should You Pay for Your Business Phone System How Much Should You Pay for Your Business Phone System Do you have all the information you need to get the best deal on a business phone system? Find out how to get the best and most accurate price quotes, the differences between private branch exchange (PBX) and voice over Internet protocol (VoIP); and how widely prices vary for small, medium, and large businesses. You'll get all this and more in How Much Should You Pay for Your Business Phone System? Read More

6 Signs That You Need to Upgrade Your Business Phone System


To survive in today’s business environment, it is imperative for a business to adopt the latest innovations in communication technology. Is the time ripe for replacing/upgrading your existing phone system? Which solution will best suit your business? The six questions listed in this white paper can help you assess your business phone system needs, and give you some tips for choosing between hosted and on-premise systems.

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recording phone calls  New Look at VoIP: Smarter Phone Systems Choices for Small and Medium Businesses VoIP has given small companies communication capabilities that can match the largest users. When interfaced with suitable software, VoIP allows a degree of in-call processing that increases the productivity of operators several times over. Read this white paper and see what companies are looking for in a VoIP system, the variable costs of VoIP and cloud computing, and how small to medium businesses can reap the benefits of Read More

Selecting the Perfect Fit: High-performance Digital Video Recording Solutions


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recording phone calls  Fit: High-performance Digital Video Recording Solutions High-performance digital video recorders (HPDVRs) solve a range of business and scientific challenges. The ability to capture, play back, correlate, measure, and analyze visual events can be invaluable for various industries. Learn key guidelines for selecting an HPDVR from amongst the multitude of DVR solutions on the market today—very few are designed and built to meet the demands of high performance video recording. Read More

SMB Phone Systems Buyer’s Guide


If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

recording phone calls  call off hold Call recording - feature to record a conversation or a conference call Do not disturb - ability to ignore all incoming calls; it can be achieved by keeping the ringer on mute mode or by keeping the phone on busy mode Outgoing call management features: Direct inward dialing - allows users of the phone system to connect directly to desired extension without the operator's assistance Speed dialing - permits fast dialing of frequently called numbers Monitoring features - such as Caller ID, Read More