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Documents related to » red hat support


Industry Support in WCM » The TEC Blog
the industry average (as covered in TEC research) for levels of WCM functionality support. The closer the line is to the outer edge of the chart, the more you can expect to find standard functionality supported. These categories break down into 673 product features that may be rated . On average, you should be able to expect a vendor to support the functionality designated by the categories above in the following manner. support 73.63% “out-of-the-box” or by modification (screen configurations,

RED HAT SUPPORT: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth
Case Study —Holland Bulb Farms: Online Flower Provider Manages Web Store to Support Company Growth With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found the all-in-one solution it needed—and within the first month of going live, saw a 300-percent return on investment. Learn more.

RED HAT SUPPORT:   comments powered by Disqus Related Topics:   E-commerce,   Business-to-Consumer Web Sales,   Electronic Bill Presentment and Payment (EBPP),   Electronic Catalog Management,   Inventory Management,   Inventory Analysis and Planning,   Distribution and Warehousing Source: Everest Software Inc. Learn more about Everest Software Inc. Readers who downloaded this case study also read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data
7/11/2008 8:53:00 AM

SSA Seeks Support from Synquest


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10/1/1999

What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

RED HAT SUPPORT: etc.; or that vendors reduce their prices of the agreements. Some relief for users might be in the offing, or they might gain the upper hand because of the current market dynamics, such as new deployment options (that is, on demand or software as a service [SaaS] and open source). These recent software developments may serve as ammunition for shrewd IT managers in their quests to reduce their budgets and in bargaining with vendors. In particular, those enterprises that are tired of never-ending, forced
4/4/2007

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support » The TEC Blog
organization need to be altered in order to become an effective tool for customers. This is not best left in the hands of a customer support employee, as persons in such a role tend to employ jargon and shorthand notations that clients might find confusing. Once the language is clarified, clients can research resolutions to known issues directly in KBs, without the help of a customer support employee. Ensuring that the KB system is improved upon by integrating customer feedback— as a consequence, re s

RED HAT SUPPORT: CRM, Customer Centric, customer support, Enterprise Knowledge Base, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-11-2012

Analysis of Novell s Announced Support for Sun s Solaris 8 Operating Environment
We do not see Sun Solaris administrators implementing any Novell NDS package.

RED HAT SUPPORT: vm software, nds software, jumpstart opensolaris, sun os, netware, opensolaris, operating system software, linux os download, operating system comparison, unix kernel, sun operating system, best operating system, unix sun, dedicated linux server, os software, unix support, linux dedicated hosting, linux classes, linux dedicated server hosting, unix courses, free red hat downloads, unix course, jumpstart sun, red hat servers, os install, carrier grade os, os download, linux dedicated servers, unix training, windows xp os, trusted os, red hat linux tools, os security, opensolaris zfs, linux os .
2/4/2000

How KNOVA Supports and Extends Knowledge-centered Support (KCS)
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies.

RED HAT SUPPORT: KNOVA Supports and Extends Knowledge-centered Support (KCS) How KNOVA Supports and Extends Knowledge-centered Support (KCS) Source: Aptean Document Type: White Paper Description: Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered
9/5/2007 4:01:00 PM

Enabling Enterprise Tape Library Support for Microsoft DPM 2007
Data Protection Manager is designed to provide continuous data protection for servers. A virtual tape library solution with de-duplication complements Microsoft DPM 2007, and together they can meet the data protection and recovery challenges of both Windows and non-Windows environments. Find out how these technologies work together to provide continuous data protection and recovery for enterprises of all sizes.

RED HAT SUPPORT:   comments powered by Disqus Related Topics:   Electronic Distribution and Storage,   Data and Application Distribution,   Storage Area Network (SAN),   IT Infrastructure and Development,   Archival and Disaster Recovery,   Backup (Software and Processes),   Data Replication and Mirroring,   Tape Storage,   Network Management,   Operating System,   Server,   Technology Tools and Methods Source: FalconStor Software Learn more about FalconStor Software Readers who downloaded this white paper
6/4/2008 12:07:00 PM

Is Ross Systems Up To A Hat Trick?
Ross Systems, the struggling ERP vendor that many have all but written off, might be voicing with its second consecutive profitable quarter that ‘the fat lady has not sung’ as yet.

RED HAT SUPPORT: $2.4 million declined 42% compared to a year ago, it increased 24% from the last quarter, while the cash position increased by $3.5 million from the prior quarter to $4.2 million. Ross Systems reported positive cash flow for both the quarter and nine- month period. The results for the quarter reflect the results of the Company s aggressive actions to return the Company to profitability by focusing on its key markets and superior product functionality, while removing excess costs associated with
5/22/2001

From Sentiment to Insight—How Social Networking Can Support Engaged, Customer‐Centric Retailing
The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed on social media networks and get personal with the right customers through the use of sophisticated technology to turn “unstructured” sentiment into usable data that can then be meshed with other internal information to create business insights. Find out how.

RED HAT SUPPORT: sophisticated technology to turn “unstructured” sentiment into usable data that can then be meshed with other internal information to create business insights. Find out how. From Sentiment to Insight—How Social Networking Can Support Engaged, Customer‐Centric Retailing style= border-width:0px; />   comments powered by Disqus Related Topics:   E-CRM,   Data Mining,   Needs Analysis Related Industries:   Wholesale and Retail Trade Related Keywords:   web data mining software,   how to
12/23/2010 11:16:00 AM

Support and Maintenance: No Longer the Software Industry s Best Kept Secret ?
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition strategies.

RED HAT SUPPORT: most vendors could be assured of meeting, if not surpassing, their margins. The sizable profit made from S&M contracts (with customers paying more over time) has been one of the software industry s best kept secrets. Furthermore, user enterprises have not had the option of turning—that is, not until recently. To learn more, please see part one of this series Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? To be fair, some vendors, such as Oracle , do not require customers
3/30/2007


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