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Documents related to » remedy helpdesk


Remedy Makes CRM a Personal Matter
Remedy announced its acquisition of Axtive Software Corporation, a provider of relationship marketing software that supports personalized interactions between surfers and websites.

REMEDY HELPDESK: Remedy Makes CRM a Personal Matter Remedy Makes CRM a Personal Matter D. Geller - March 3, 2000 Read Comments Event Summary Remedy Corp (NASDAQ: RMDY) purchased Axtive to add personalization to Remedy s customer relations management (CRM) and help desk products. Axtive can track a user s profile and serve unique pages to each user based on the profile. Remedy believes that this will ultimately reduce the costs of customer relationship management and provide the right information to each customer in fewer
3/3/2000

A Possible Remedy for Non-responsive Supply Chains
Because the supply chains of most manufacturers have become complex, global networks, managing these systems requires enterprise applications that enable collaboration, visibility, demand-sensing, and quick response to unplanned and unexpected events. But from where will such solutions come?

REMEDY HELPDESK: A Possible Remedy for Non-responsive Supply Chains A Possible Remedy for Non-responsive Supply Chains P.J. Jakovljevic - March 17, 2008 Read Comments Increasing globalization is leaving manufacturers no choice but to change the way they conduct their business, starting with reorganizing their supply chain processes. More and more, these organizations are opting to streamline their in-house operations by steering their supply chains toward horizontal or virtual integration. But many manufacturers have
3/17/2008

Remedy Welcomes You To Your New Office. Now Get To Work!
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts a job at least five days before the start date, the new office will be all ready with a computer, network access, passwords, orientation appointments and a map of the best route to the coffee room. This shoemaker is now sharing its employee transition management technology with everyone’s children.

REMEDY HELPDESK: Remedy Welcomes You To Your New Office. Now Get To Work! Remedy Welcomes You To Your New Office. Now Get To Work! D. Geller - August 30, 2000 Read Comments Product Background Bob Keane, Remedy Corporation s Senior Product Manager for the Remedy SetUp@Work product started work only four days after he was hired. Although his own desktop machine hadn t been delivered yet, he was set up with a loaner, and all permissions and links were in place so that he could start to work. In addition, he could easily
8/30/2000

Remedy Plots A Course To Travel And Expense Capabilities
Remedy further extends the capabilities of its self-service e-procurement application with Necho’s travel and entertainment expense product.

REMEDY HELPDESK: Remedy Plots A Course To Travel And Expense Capabilities Remedy Plots A Course To Travel And Expense Capabilities D. Geller - June 14, 2000 Read Comments D. Geller - June 14, 2000 Event Summary Remedy Corporation is partnering with Necho Systems Corporation to integrate Necho s NavigatER travel and expense software with the Remedy Purchasing@Work product. Remedy had originally promised to release a T&E product in Q4 of 1999 but no product announcement materialized. Under the terms of the agreement Necho
6/14/2000

An E-Commerce Company That Can Pay The Bills
Concur Technologies added a module that handles miscellaneous payment requests to its eWorkplace suite. It seems like a small thing, but handling all those little expense reports adds up to a big one.

REMEDY HELPDESK: people like Peregrine and Remedy - will have trouble replicating in fairly short order. There s likely to be more penetration into larger companies with vendors like Commerce One and Ariba, which are less likely to move quickly to add this capability to their product suites. But that s probably not a big issue for Concur, which we believe expects most of the revenue from Payment Expert to come from existing and new suite customers. User Recommendations If taming the expense report monster is important
5/22/2000

Infinium and Elcom Walk Down ASP Aisle
Two companies that are redefining themselves for an ASP future enter into a partnership. Elcom’s eProcurement applications will be the first outsider in Infinium’s new eBusiness unit.

REMEDY HELPDESK: companies as Concur and Remedy. If this is merely a simple cross licensing agreement with no greater strategic implications, we don t expect it to effect a radical change on the competitive landscape. User Recommendations The users who stand to benefit the most from this announcement are existing Infinium ERP customers who plan to implement e-procurement systems before the end of the year. They should add Elcom to their list of potential vendors, whether or not they intend to implement an ASP solution, be
6/23/2000

Geac Gets Its Commonsense Share Of Consolidation, With Revolving Door CEOs No LessPart Two: Market Impact
Geac is now a financially conservative, stable but acquisitive organization that has remained profitable despite the general IT industry downturn. Geac’s future focus on delivering new functionality to its heartland of existing customers and industry verticals, while building out its technology to make its existing products more future-proof, seems prudent. Geac is also targeting new customers through Extensity, Comshare and other front-end applications.

REMEDY HELPDESK: above acquisitions will not remedy any time soon. Still, it is now a financially conservative, stable but acquisitive organization that has remained profitable despite the general IT industry downturn. Geac s future focus on delivering new functionality to its heartland of existing customers and industry verticals, while building out its technology to make its existing products more future-proof, seems prudent. Geac is also targeting new customers through Extensity, Comshare and other front-end
8/13/2003

Deliver Smarter Products and Services by Unifying Software Development and IT Operations
Unifying development and operations is a critical aspect of enabling a dynamic infrastructure—one that improves service, reduces cost, and manages risk to better meet the evolving challenges of today’s technology, application, and business environments. This white paper introduces a process and product framework to help organizations enable a more dynamic infrastructure for delivery of smarter products and services.

REMEDY HELPDESK: IBM, information technology, infrastructure, outsourcing, help desk, data center, software testing, change management, service management, it support, it management, it services, it service, service desk, configuration management, it outsourcing, itil v3, managed services, information technology management, infrastructure management, it governance, it help desk, it helpdesk, it project management, it strategy, it service management, network infrastructure, release management, it asset management, it ppt, business service management, it compliance, it managed services, it organization, it .
4/23/2010 5:46:00 PM

IFS To Be At Customers (Web) ServicePart 2: Market Impact & User Recommendations
Look for IFS’ increased visibility within its market segments of focus, as shown by its continued growth. The company with its broadened product offering and anticipation of recent market trends, is now in the rear mirror of Tier 1 vendors.

REMEDY HELPDESK: market/industry-based partnerships, could remedy IFS predicament in the long run. Given a slower nature of traction building, until then, the company will have to exert possibly the last-ditch effort to improve its viability under its own steam. User Recommendations The challenges aside, look for IFS increased visibility within its market segments of focus, as shown by its continued growth. The company has broadened its product offering and has anticipated well recent market trends, and,
7/3/2002

Employee Performance Management Problems
The newest trend in human capital management is employee performance management (EPM). Unlike traditional HR evaluations, EPM links employee performance to a company's goals. While there are no strong EPM vendors, European-based Cézanne Software is moving to broaden its appeal.

REMEDY HELPDESK: with company goals. To remedy this, the concept of employee performance management (EPM) recently emerged as a new frontier in human capital management (HCM). EPM models place individuals at the heart of the enterprise. The model aligns employee performance with organizational goals through the collaboration of employees and management, and human resources (HR) and line managers. Problems managing performance in traditional way Every company wants to improve organizational performance through its employee
5/26/2005

U.S. vs. Microsoft - Breaking Up Is Hard To Do, But Not That Hard
An updated study projects a potential Microsoft antitrust breakup to increase software costs US$30B. It's not nearly that high.

REMEDY HELPDESK: a conference that explored remedy options in the Department of Justice s antitrust case against Microsoft. Professor Liebowitz paper says that while some would argue that competing versions of Windows will produce only minor changes to Windows, it is not supported by any facts or plausible arguments. Even with just one company producing Windows, we ve seen an average 20 percent increase in functionality a year, Dr. Liebowitz said. It will be impossible for competing operating systems to remain
3/10/2000


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