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Geac Gets Its Commonsense Share Of Consolidation, With Revolving Door CEOs No Less Part Two: Market Impact
Geac is now a financially conservative, stable but acquisitive organization that has remained profitable despite the general IT industry downturn. Geac’s future

remedy helpdesk  above acquisitions will not remedy any time soon. Still, it is now a financially conservative, stable but acquisitive organization that has remained profitable despite the general IT industry downturn. Geac's future focus on delivering new functionality to its heartland of existing customers and industry verticals, while building out its technology to make its existing products more future-proof, seems prudent. Geac is also targeting new customers through Extensity, Comshare and other front-end Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » remedy helpdesk


Social Engineering Can Thwart the Best Laid Security Plans
There are a lot of different social engineering techniques, but they all have the same basic idea. The trick behind social engineering is to get the user to

remedy helpdesk  Engineering Can Thwart the Best Laid Security Plans Introduction    It's been my experience that a lot of IT professionals don't like to talk about social engineering. Perhaps they don't view it as a credible threat, or maybe they have a hard time accepting the idea that all of their hard work and countless hours spent securing the network could be so easily undone by the act of an end user answering an innocent question. What ever the reason, social engineering is a very real threat that needs Read More...
SSA GT Beefs Up BPCS V8 Through Partnerships' Spree
With a flurry of alliance making activities, SSA GT is executing a strategy to save the company from oblivion by extending the value proposition to existing

remedy helpdesk  GT Beefs Up BPCS V8 Through Partnerships' Spree SSA GT Beefs Up BPCS V8 Through Partnerships' Spree Event Summary SSA Global Technologies (SSA GT) , the reincarnation of the erstwhile high-flying and subsequently bankrupt ERP vendor (see Another One Bites the Dust - SSA Gored to Death ), Systems Software Associates (SSA), has been focusing its internal development and astute partnership striking and/or renewing activities to address collaborative commerce, e-procurement, customer relationship Read More...
Sage Analyst Day 2011: Not your Older Brother’s Sage - Part 2
Part 1 of this series analyzed the transformative events during the last few years at Sage Group, Plc (LSE: SGE) and its Sage North America subsidiary. These

remedy helpdesk  and handle. As a remedy, Sage recently launched the Sage Business Care program that offers three tiers of customer support (bronze, silver, and gold) and maintenance that bridge across product lines. The Sage Business Care model is going to be rolled out in phases to the various products. Translated into the Web and the Cloud realm, extending existing IT assets means extending the Web to the customer’s desktop as well. Sage’s SData , a  hypertext transfer protocol (HTTP) -based Web protocol that was Read More...
Are ERP Consolidators (
Even in such a volatile stock market and under investor/regulatory scrutiny, going public as a means of getting some capital investment is still an option

remedy helpdesk  ERP Consolidators ( Assemblers ) Really Running Out of Steam ( VC Dough )? Even in such a volatile stock market and under investor/regulatory scrutiny, going public as a means of getting some capital investment is still an option -- the most recent examples being Deltek and NetSuite . On the established public vendor side, CDC Software , Epicor Software , Lawson Software and Oracle (if not even SAP too) would be examples of mostly unrelentingly acquisitive vendors in the enterprise applications space. Read More...
Ross Systems, Inc.: In Process of Renaissance
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain industries; it is considered a

remedy helpdesk  candidates are Peregrine, Elcom, Remedy or Viador. We also believe that, within the next 12 months, the company will have to partner with vendors whose products would significantly enhance its customer relationship management (CRM) capabilities (75% probability). The potential alliance candidates for eCRM functionality are GoldMine, Pivotal, or SalesLogix. Ross System's service and support revenue will contribute more than 70% of its total revenue within the next four fiscal years (60% probability). Read More...
Customer Service, Inbound and Outbound campaing, IT Helpdesk, Accountancy outsourcing
Ovex services support the design, installation, operation, management, and continuous improvement of IT infrastructures and software solutions in areas such

remedy helpdesk   Read More...
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

remedy helpdesk  desk systems such as Remedy AR System, leading SIM / SEM solutions such as Symantec SESA V2,patch management systems such as McAfee Remediation Manager, and Cisco Security Monitoring, Analysis, and Response System. Accuracy / Performance How accurate is the VM solution? If the solution happens to miss a vulnerability that hackers use to compromise your network, the answer is Not accurate enough. If the solution inaccurately points out issues that are not real (i.e. false-positives), then the solution Read More...
Are You Adequately Protecting Your IT Infrastructure Components Inside the Firewall?
Components such as applications, databases, web servers, directories, and operating systems rely mostly on built-in security features. But passwords and

remedy helpdesk  approved change requests within Remedy , Peregrine , or other change management systems. Otherwise, users will be able to circumvent your security policies, procedures, and best practices, regardless of how robust your IT infrastructure components’ security features are. For this reason, IT staff should consider an IT policy enforcement solution to complement the built-in feature sets of IT components. How IT Policy Enforcement Solutions Help You Regain Control An IT policy enforcement solution Read More...
Hershey's Halloween Nightmare All Too Common for Supply Chain Implementations
On October 25, Hershey Foods Corporation announced a sharp decline in revenue and earnings for its third fiscal quarter ended September 30, 1999. Consolidated

remedy helpdesk  as investments made to remedy problems can quickly outweigh anticipated savings. Whatever the outcome, Hershey's problems should serve as a warning to all users who are involved in implementations. Service provider selections and project planning should involve the same amount of due diligence as business IT strategy definition and software evaluation. Users involved in selections or early project planning should seek expertise from professionals who understand the pitfalls of implementations and can Read More...
U.S. vs. Microsoft - Breaking Up Is Hard To Do, But Not That Hard
An updated study projects a potential Microsoft antitrust breakup to increase software costs US$30B. It's not nearly that high.

remedy helpdesk  a conference that explored remedy options in the Department of Justice's antitrust case against Microsoft. Professor Liebowitz' paper says that while some would argue that competing versions of Windows will produce only minor changes to Windows, it is not supported by any facts or plausible arguments. Even with just one company producing Windows, we've seen an average 20 percent increase in functionality a year, Dr. Liebowitz said. It will be impossible for competing operating systems to remain Read More...
The Importance of Server Robustness in CRM
In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on

remedy helpdesk  hacker protection to help remedy troubles that are common in other operating systems. Strategy and User Recommendations For companies that have an AS/400 environment, Wintouch's CRM solution can easily integrate with existing back-end systems like ERP and other applications, including homegrown applications. This helps identify opportunities and close more business by conveying information about sales and the needs of customer service representatives. By selecting the ASP version of Wintouch end users Read More...
Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

remedy helpdesk  to-order: One Big, Lean Machine Adds High Tech to Its Mix In the first part of this series (please see Quote-to-order: New Ingredients in the Recipe for Success ), the emerging quote-to-order (Q2O) sphere was discussed in terms of its history and current developments, as well as how software providers are rising to the challenge of meeting their customers' Q2O needs. The second part, Quote-to-order: Newcomer Causes a Stir in the Market began an in-depth analysis of how the vendor BigMachines has been Read More...
PeopleSoft Programs Cause Headaches at Number of Universities
For the students at Northwestern University registration was supposed to be as easy as point and click, however, it turned into crash and burn.

remedy helpdesk  as investments made to remedy problems can quickly outweigh anticipated savings. Second, the majority of ERP vendors are only novices in Web-enabling their products. Similar hiccups to those above-mentioned are expected to occur in the future and should be reckoned with in advance. Consequently, educational organizations currently initiating an ERP software selection are advised to research the major ERP players in this niche, seek assistance in the selection process from unbiased service providers, and Read More...
Network Associates Hopes to Rekindle the Flame
Though the security market has been exploding, Network Associates, Inc. (NAI) will likely post a loss for FY'99. However, don't expect the security monolith to

remedy helpdesk  Associates Hopes to Rekindle the Flame Vendor Genesis NAI was nothing more than a Desktop Utility company back in 1993. Through numerous acquisitions, by the mid 90s it was able to re-brand itself as a Network Tools company. As year 2000 gets underway, with a new concentrical ASPish focus, NAI expects to take the Network Tools story, throw in some management, and evolve into a Distributed Systems Management company. Today NAI is trying to brand itself as The World-leader in Security and Read More...

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