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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 research proposal proposes the research of customer relationship


Fostering a Culture of Adaptability
Having the right IT infrastructure is critical to consistent growth and profitability for midsize companies. Sadly, many business applications don’t support

research proposal proposes the research of customer relationship  theory adaptation,adaptability,adaptability work,adaptability change,adaptability model,adaptability skills,adaptability theory,business adaptability,change management business,change management consulting

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) Software Evaluation Report

This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. 

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Selecting an ERP Solution: a Guide


Looking for the right enterprise resource planning (ERP) package for your small to medium business (SMB) can be a daunting task. A fair amount of information is available about the actual software packages, but there is little advice on how to choose the right one. Learn strategies for a successful software selection—from initial requirements gathering, to evaluation, selection, and final implementation.

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Delivering Superior Customer Value in Insurance


Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty.

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Customer Relationship Management: Evolution, Not Revolution


Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

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The Relationship between C-suite and HR


Today many executives have high expectations of their human resources (HR) leaders. This infographic states facts about the relationship between the C-suite and HR.

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EXE and i2 Advance Relationship


Some speculate that the recent agreement is a prelude to merger. Synergies undoubtedly exist.

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Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

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Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

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BI Research is a research, consulting, and education firm. The company organizes conferences and seminars, and publishes articles and columns in industry publications.

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Business Application Research Center (BARC) is a software industry analyst firm. BARC’s specializations include data management and business intelligence. The company also organizes conferences and runs seminars.

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Social Customer Suite


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