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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 resourses on the great plains


When the Bigger Fish Eats the Smaller to Become a Bigger Fish
This time the merger and acquisition of Connect-Care by Firstwave appears to be a search for vertical market access. Connect-Care provides a direct reach to 87

resourses on the great plains  relying on existing internal resources for software implementation and as such would welcome a more user-friendly customization tool. To my question about the potential for functional enhancements, Jeffrey Longoria's answer did not meet my expectations. The two products offer quite similar functions, but do not add any improvement to each other. Let's hope that this merger will bring the momentum and the critical size for a unique and enhanced CRM application offering in the near future.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer


To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

resourses on the great plains  amount of money and resources can be wasted in the meantime—assuming one can even recover from initial missteps. In this case, Benjamin Studios began to gather useful feedback and insight from day one. It also established an open dialogue and a trusted relationship with the stores. The result? Solid sales, low account maintenance costs, and a continued stream of new and constructive ideas. Secondly, it had the confidence in its customers to take action on their feedback. It takes guts to listen to Read More

The TCO of BI: The QlikView Customer Experience


Total cost of ownership (TCO) analysis allows organizations to provide a like-for-like comparison between various solutions for the same project. Assuming that the benefits of a project would be the same regardless of the solution, the solution with a lower TCO would therefore yield a higher ROI as well as faster payback. This IDC white paper provides a TCO analysis of the QlikView business intelligence (BI) solution.

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The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience


Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns. But they also bring complexity—some major service providers may have over 150 product catalogs. Get tips on how to overcome the problems of bundling, and avoid catalog duplication in your product or service offering, with product information management (PIM).

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Sage’s New Year's Resolution: Make 2013 The Year of the Customer


2012 was a whirlwind year of influences on the business landscape—some of them good and some of them not so good. The fiscal cliff, the U.S. presidential election, an anemic economic recovery, the debt ceiling and proposed sequestration cuts, along with Hurricane Sandy’s effects on business are a few things that come to mind. But despite the ever-changing business landscape, one central tenet

resourses on the great plains  Also think about other resources you could provide to your customers. Perhaps you have a friend or employee who is an expert in an adjacent area who can offer free classes at your business. If you own a bakery, you could offer free cake decorating classes or even jam preserving classes (adjacent, but still relevant). If you have a manufacturing plant, you could offer your customers discounted shipping during the off-season. If you own a consulting service, consider extending a free hour of advisory Read More

Moving to the Cloud: Understanding the Total Cost of Ownership


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The Automotive Supply Chain in the New Normal: Analysis of the Industry and its Supply Chain Opportunities


While change is never easy, continuing with an outdated process does not help companies to stay competitive. Learn how transforming your S&OP process from a supply-demand balancing exercise to a strategic approach that integrates your entire business can increase supply chain visibility, improve customer service, and ensure a better balance between demand, capacity, and profitability. And know the Top 10 myths in S&OP.

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Oracle and Microsoft Partner in the Cloud (and the Sky Hasn’t Fallen)


These days, when the compromise-hating politicians with extremist ideologies in the US Congress are again threatening to bring the US economy (and perhaps that of the entire world) to the brink of credit default, maybe even a financial systems meltdown, it is astounding to see fierce IT archrivals finding common ground. Indeed, at the recent Oracle OpenWorld 2013 conference, it was refreshing to

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The Teradata Database and the Intelligent Expansion of the Data Warehouse


In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role that Teradata has maintained until now. Teradata mixes rigorous business and technical discipline with well-thought-out innovation in order to enable organizations to expand their analytical platforms and evolve their data initiatives. In this report TEC Senior BI analyst Jorge Garcia looks at the Teradata Data Warehouse in detail, including functionality, distinguishing characteristics, and Teradata's role in the competitive data warehouse space.

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The Banking Industry: Planning the Road Ahead


Effective planning is integral to the success of a bank. It helps define and ensure the achievement of the organization’s objectives. Understanding and implementing the planning cycle, which leverages forecasting, operational metrics, and multidimensional analyses can help management determine the feasibility of a strategy. An enterprise-wide, integrated planning and forecasting environment that reaches business units, products, customer segments, and geographies can align non-financial performance targets with high-level financial targets and help banks meet their goals.

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Safeguarding the Enterprise at the Endpoint


In today’s increasingly connected business environment, IT organizations need to implement an ever-higher standard of security at the network endpoint. Administrators must meet the needs of new and more demanding regulatory requirements, foil an expanding population of professional computer criminals, and prevent rapidly propagating new viruses from entering and damaging operations. Discover a solution that can help.

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The Role of the Wholesale Distributor in the Supply Chain


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Today’s employees expect to have access to business data in a single mobile device with intuitive tools to quickly perform tasks. If enterprises wish to provide BI to every end user, they need a BI solution that is flexible, scalable, and practical enough to function on all smartphones and tablet computing devices with all the features and functionality needed to manage the business at strategic, operational, and tactical levels.

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