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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 response time resolve time measurement


Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

response time resolve time measurement  end users are experiencing response time and/or availability problems. Forrester Consulting Knoa Experience and Performance Manager (EPM) monitors enterprise applications from the perspective of the end user to capture the actual end user experience. Knoa EPM captures transaction response times as well as ecosystem and application errors - along with a time-synchronized workflow - from all users, at all locations, at all times, across the entire application. This information is used for alerting and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Enterprise Application Players Keep Refining Value Propositions


Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and HP have allied to deliver "software as a service" and Oracle/PeopleSoft are also offering hosted solutions, suggesting that "software as a service" are here to stay.

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Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

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SAP SCM-Stepping Out of Obscurity


Major new SAP products are being released in the realms of supply chain management (SCM), manufacturing execution systems (MES), and product lifecycle management (PLM). TEC principal analyst P.J. Jakovljevic examines the solutions that SAP is offering for supply chain executives to expand beyond the traditional boundaries of SCM, PLM, and enterprise resource planning (ERP).

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CRM: A Business Imperative during the Economic Downturn


The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities—despite the most challenging market conditions. CRM helps ensure you deliver exceptional service to your current customers, building their long-term loyalty. Find out how.

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From Right Brain to Retail: Cutting Time-to-market with PLM


Apparel companies have to cut their lead times in half if they want to stay competitive—a difficult task without the right product lifecycle management (PLM) solution. In this white paper, you’ll discover how PLM solutions can help your company achieve faster time-to-market. And you’ll learn how integrating PLM with your enterprise resource planning (ERP) system maximizes the capabilities of both.

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SIP, RTP, and XMPP in the Emerging Real-time Internet


This white paper discusses how session initiation protocol (SIP), real-time transport protocol (RTP), and extensible messaging and presence protocol (XMPP) can work together to harness the unique strengths of each protocol within and across applications. Each protocol has a role in powering the real-time Internet, and this paper highlights how they complement each other to create a whole solution.

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When Is It Time to Re-implement?


One "universal truth" still remains with all ERP systems deployed in companies today. Change in your business model is inevitable and if you do not readjust your ERP systems to support the change, your system can (and probably will), cripple your organization.

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PeopleSoft Manufacturing - This Time For Sure?!


PeopleSoft claims that its next major release, PeopleSoft 8, which is due in a few weeks time, will allay persistent perceptions that PeopleSoft is still not a full-fledged player in manufacturing.

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Bringing Metrics and Measurement to Welfare Program Management


In order to meet new performance targets mandated at the federal and state levels, the Department of Human Services in Chemung County, New York (US), deployed Salient Performance Management, a performance management solution from Salient Corporation. This solution helped streamline operations, allowing caseworkers, units, and entire agencies to meet and exceed the targets.

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SAP to Invest Big Time in Africa


SAP recently announced a seven-year plan to up-skill local African talent and drive sustainable innovation and growth in Africa. The software giant plans to invest up to $500 million (USD) through 2020 as it continues to build on the region’s impressive double-digit growth rate momentum. The goal is to establish the African region as one of the company's top-five growth markets globally.

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