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The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning

response to rfi  days of the week, response times, and on-site support. SMBs - Small to Medium Businesses . A segment of the market in general that tends to be the target of enterprise application and database vendors these days who have already gone after the big fish, namely, large, Fortune 500 companies, and are trolling the waters for smaller catch. Sometimes called SMEs, or Small to Medium Enterprises, though that could be confused with Subject Matter Expert. SOAP - Simple Object Access Protocol . SOAP is a Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » response to rfi


Reference Guide to Supply Chain Management (SCM) Features and Functions
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority for your organization. Learn about

response to rfi  (for dispatching requirements), service response prioritization and optimization, allocation of scarce parts, and dispatch. Workforce optimization Workforce optimization is used for determining the right skill mix and location of personnel to support service demands. This can include on-site, co-managed personnel at the customer site. Logistics transportation and reverse logistics Transportation planning and execution has a significant role to play in the service supply chain. As in traditional models, Read More...
Using PKI to Protect Your Business Information
Interconnection between vendors, suppliers, customers and employees through ERP and CRM tools, has become a competitive edge. Like ERP and CRM infrastructures,

response to rfi  framework Intrusion detection and response Perimeter control Public Key Infrastructure (PKI) addresses the first of these categories. Secure applications framework implies that not only the software and hardware infrastructure exist but also that a cohesive plan, often called the security policy, has been put in place. In general terms, this security plan must consider people, business processes, technologies and how they will interact to conduct business in a secure and trusted fashion. The Read More...
TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software
Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center to help companies select the

response to rfi  approach by retailers. In response, demand-driven solution providers are increasingly moving in the direction of offering end-to-end solutions. Before approaching software vendors, TEC suggests companies engage in an online comparison of merchandising solutions using services such as TEC's eBestMatch software evaluation tool. This step can save firms time, money, and staffing resources during the critical selection process. Prominent merchandising systems vendors like Aldata, XpertMart, Lawson, and Read More...
It’s About Process (or The Ability to Be Responsive)
Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations

response to rfi  60 percent; Cut inquiry response time by up to 90 percent; Increased inventory turns by 35 percent; and Cut manufacturing cycle time by 40 percent.   Conclusions In addition to the obvious processes for bug resolution, new feature requests and special service requests, which were mentioned in earlier parts of this blog series , some other potential low hanging fruit deployments for ResponsAbility could be a case management for insurance claims and a variety of processes that involve approvals as a Read More...
Microsoft to Add
By adding nonprofit and public sector accounting capabilities to the forthcoming MBS Great Plains 8.0 release via acquiring a former independent software vendor

response to rfi  to Add Encore Functionality to MBS Great Plains 8.0 Part One: Event Summary Event Summary On April 27, Microsoft Corporation 's (NASDAQ: MSFT) Microsoft Business Solutions ( MBS ) division announced the acquisition of accounting products from a Winnipeg, Manitoba, Canada-based vendor, Encore Business Solutions , Inc ., that could be critical to the success of the customers and partners in the public sector. The acquisition includes Encore's not-for-profit (NFP) accounting products and the Read More...
Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management Suite
The best way to capture customer experience is without a doubt the ability to interpret real customer sentiment, which is reason enough for Medallia to include

response to rfi  to Offer New Text Analytics Functionality to Its Customer Experience Management Suite The best way to capture customer experience is without a doubt the ability to interpret real customer sentiment, which is reason enough for Medallia to include text analytics capabilities to its already well-known Customer Experience Management Suite (CEM) . Points of note: this offering integrates fully with Medallia’s CEM solution. The vendor touts its ease of use, as well as the ability for users to acquire Read More...
Autodesk to Bring Microsoft Business Solutions Closer to PLM
While the recent joining of complementary forces by Microsoft Business Solutions and Autodesk will make many heads turn, a lot more detail and clarifications

response to rfi  to Bring Microsoft Business Solutions Closer to PLM Event Summary At the beginning of October, amid several announcements of strategic extensions for its few enterprise resource planning (ERP) product lines, possibly the most eye-catching was Microsoft Corporation 's (NASDAQ: MSFT) initiative to avail most of its Microsoft Business Solutions (MBS) ERP offerings with long needed pieces of product lifecycle management (PLM) functionality. That will happen through extension of the existing Read More...
Using SumTotal Systems to Build a Structured Approach to Learning and Development
Murray Metals Group, an independent UK-based metal business, needed to develop a structured approach to learning across the organization and build a consistent

response to rfi  SumTotal Systems to Build a Structured Approach to Learning and Development Murray Metals Group, an independent UK-based metal business, needed to develop a structured approach to learning across the organization and build a consistent learning program across all 20 geographical locations. Murray Metals Group chose SumTotal® Learning Management to act as a central learning management resource, thereby successfully establishing a learning and development capability within the organization. See how. Read More...
Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3
In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular

response to rfi  You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3 In Part 1 of this blog series I admitted to being a late adopter of a sort , in part for not immediately jumping onto the  social media  bandwagon. In particular, my initial reaction to  Salesforce Chatter (a.k.a. Collaboration Cloud)  was tepid  when it was introduced at the Dreamforce 2009 conference . However, a few months have passed and this period has helped salesforce.com craft the much clearer cloud computing evolution Read More...
Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

response to rfi  to-order: One Big, Lean Machine Adds High Tech to Its Mix In the first part of this series (please see Quote-to-order: New Ingredients in the Recipe for Success ), the emerging quote-to-order (Q2O) sphere was discussed in terms of its history and current developments, as well as how software providers are rising to the challenge of meeting their customers' Q2O needs. The second part, Quote-to-order: Newcomer Causes a Stir in the Market began an in-depth analysis of how the vendor BigMachines has been Read More...
The Trap of Accountancy Systems; When to Move on to ERP
The differences between ERP and accountancy solutions are huge. Accountancy solutions help with financial management and statutory reporting, but do little to

response to rfi  Trap of Accountancy Systems; When to Move on to ERP Introduction For some entrepreneurial companies in the tornado of fast growth, staying with an accountancy system while the business expands is a quick fix that can cause long-term damage. Those companies may find that a system furnished by a vendor of accountancy systems retards growth—particularly in the case of manufacturing companies. Rather, manufacturing companies should implement an enterprise resource planning (ERP) system as soon as their Read More...

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