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E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

response  E-mail Response Management E-mail Response Management Source: emailtopia Document Type: White Paper Description: E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer. E-mail Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » response


Building an Incident Response Team (IRT)
Every enterprise must be prepared to confront an incident that threatens the security, privacy, or general operations of the company or its customers. But how is it possible to respond to an incident quickly, without interrupting corporate operations? By building an incident response team (IRT) with the right skills, authority, and knowledge to properly deal with a range of known—and unknown incidents. Find out how.

response  Building an Incident Response Team (IRT) Building an Incident Response Team (IRT) Source: ContingenZ Corporation Document Type: White Paper Description: Every enterprise must be prepared to confront an incident that threatens the security, privacy, or general operations of the company or its customers. But how is it possible to respond to an incident quickly, without interrupting corporate operations? By building an incident response team (IRT) with the right skills, authority, and knowledge to properly Read More...
A Response Management Pioneer Offers Its Solution
Kinaxis Inc. is answering the needs of global manufacturers by delivering an on-demand response management service. These services are designed to help manufacturers drive quick responses to ever-changing global supply chains and fulfillment networks.

response  A Response Management Pioneer Offers Its Solution A Response Management Pioneer Offers Its Solution P.J. Jakovljevic - March 19, 2008 Read Comments Existing mainstream enterprise systems are not meeting the market need for dynamic supply network flexibility. Namely, enterprise resource planning (ERP) and advanced planning and scheduling (APS)- supply chain partnership (SCP) systems are not geared for high-value, operations-level business trade-offs that require educated human intervention. Spreadsheets Read More...
The Rapid Response Solution Continues to Improve
Kinaxis’s latest response management product releases deliver even more refined software system tools to help global manufacturers with capacity planning and scheduling, including monitoring and alerting, action team selection, and inventory liability reduction capabilities.

response  The Rapid Response Solution Continues to Improve The Rapid Response Solution Continues to Improve P.J. Jakovljevic - March 26, 2008 Read Comments Kinaxis has been enhancing its response management software for several years now, improving its capabilities to meet the needs of global manufacturers. Global manufacturers require solutions and services designed to drive quick response throughout today’s complex global supply chains. For more background on trends in supply chain management (SCM) and global Read More...
How Much Supply Chain Optimization Do We Really Need? - Part 1
My recent series on how to plan and manage in uncertainty and volatility (which conditions have become the “new normal” in many sectors and industries) has generated much interest and many comments. As mentioned in the series, the inspiration came from Kinaxis customers’ case studies presented during the Kinexions 2011 user conference. Ottawa (Canada)-based Kinaxis has been experiencing a

response  performance management, and coordinated response to plan variances across multiple areas of the business. These functional areas include supply chain planning (SCP), demand management, sales and operations planning (S&OP), collaborative planning, forecasting and replenishment (CPFR), project management, workforce optimization, and profitability management. By transcending and replacing disparate planning and performance management tools, Kinaxis customers can realize significant operations performance Read More...
S&OP Newcomer Asserts Notable Domain Expertise
Today’s businesses must be able to swiftly respond to the constant changes emerging across their global global supply chains and fulfillment networks to improve operational efficiency. Follow TEC analyst P.J. Jakovljevic and Kinaxis expert Trevor Miles on a discussion on the role of S&OP and how a response management solution enables multi-enterprise visibility, collaborative what-if analysis, and on-the-fly decisions.

response   The product is a response management software for enhancing visibility and coordination, helping businesses swiftly respond to the constant changes emerging across their global supply chains and fulfillment networks to improve customer service and operational performance. Nearly 100 global manufacturing corporations across a broad range of industries use RapidResponse as a decision-making hub for their broader value chain operations, thus gaining a competitive advantage over companies. These enterprises Read More...
ERP Showdown-Round 2! Exact Macola ES vs. Infor SyteLine vs. QAD MFG/PRO
I'm Dylan Persaud, senior analyst at Technology Evaluation Centers. Due to the overwhelming response to our first ERP Showdown, we're pleased to present another head-to-head discrete enterprise resource planning (ERP) comparison. Here, then, is ERP Showdown, Round 2!—featuring Exact Macola ES vs. Infor SyteLine vs. QAD MFG/PRO.

response   Due to the overwhelming response to our first ERP Showdown, we re pleased to present another head-to-head discrete enterprise resource planning (ERP) comparison. Here, then, is ERP Showdown, Round 2! —featuring Exact Macola ES vs. Infor SyteLine vs. QAD MFG/PRO. We hope you find this showdown helpful and informative, and invite your comments and questions at showdown@technologyevaluation.com . Introduction Continuing our look at mid-market discrete ERP solutions, today s ERP Showdown pits Infor Read More...
Case Study: Leveraging Response Management in a Super-charged Environment
Research in Motion, maker of the BlackBerry, had a rapidly expanding customer base and shortened product life cycles. This led the company to add more contract manufacturers to its supply chain, meaning more complex decisions had to be made in less time. To stay competitive, the company implemented response management technology. Learn more about the company’s rapid growth and the software that helped make it possible.

response  Case Study: Leveraging Response Management in a Super-charged Environment Case Study: Leveraging Response Management in a Super-charged Environment Source: Kinaxis Document Type: Case Study Description: Research in Motion, maker of the BlackBerry, had a rapidly expanding customer base and shortened product life cycles. This led the company to add more contract manufacturers to its supply chain, meaning more complex decisions had to be made in less time. To stay competitive, the company implemented Read More...
Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Serv
In response to the harsh economic climate, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. But these offers work best when they are attractive to the customer, and made in real time and through the right channel. Discover solutions that enable functionality for real-time offer management optimized within the context of enterprise processes.

response   White Paper Description: In response to the harsh economic climate, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. But these offers work best when they are attractive to the customer, and made in real time and through the right channel. Discover solutions that enable functionality for real-time offer management optimized within the context of enterprise processes. Delivering Superior Customer Value in Communications Firms Enabling Read More...
Case Study: Levi Strauss & Co.
Levi Strauss SA needed a marketing application that would support its customer relationship management (CRM) programs. In addition to insight into customer behavior, Levi’s wanted to know about customers’ preferred communication channels and their response to brand campaigns. Learn about the solution that helps Levi’s achieve this, as part of Levi’s Loop program, by expanding the company’s communication channels.

response  communication channels and their response to brand campaigns. Learn about the solution that helps Levi’s achieve this, as part of Levi’s Loop program, by expanding the company’s communication channels. Case Study: Levi Strauss & Co. style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Channel Management,   Contact Management (CM),   Marketing Automation,   Advertising Solutions,   Campaign Management,   Personalized Read More...
Incident Handling and Response Capability: An IT Security Safeguard Part 1: Are You Ready to Suppor
The Internet has few boundaries, thus each business is required to build and implement their own safeguards. Unfortunately, most IT department's requests for security technology and training are turned down, UNTIL a system security incident occurs. This could be a costly mistake.

response  Incident Handling and Response Capability: An IT Security Safeguard Part 1: Are You Ready to Support an Incident Response Capability? Incident Handling and Response Capability: An IT Security Safeguard Part 1: Are You Ready to Support an Incident Response Capability? Catherine M. Woodbury and CISSP - May 7, 2002 Read Comments Situation An employee logs in at the beginning of the workday and notices the company website was defaced, who would be notified? Common sense dictates to call the IT department or Read More...

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