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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 retention


The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention
Discover how businesses can capitalize on rich data analysis to proactively implement loyalty and retention strategies.

retention  Approach to Loyalty and Retention Discover how businesses can capitalize on rich data analysis to proactively implement loyalty and retention strategies.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » retention

I-Impact Predicts Your Customer Retention!


More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention, and cross-sell programs. It is a costly operation to develop such functionality from scratch. Vendors like I-Impact offer packaged application providers the opportunity of a shortcut.

retention  product on increasing customer retention and thus lowering churn (the telecommunication industry uses churn to describe the turnover of users of a service). Product Definition In particular, I-Impact has targeted the banking and the wireless telecommunication industries where customer retention and churn are a key concern. Predictive modeling is a statistical calculation that allows companies to identify their profitable customers and their long term behavior. The objective is to make sure everything Read More

Five Ways to Positively Impact Customer Retention and Business Operations


Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making.

retention  to Positively Impact Customer Retention and Business Operations Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM Epiphany helps companies optimize customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time Read More

PDF/A and the Document Retention Landscape


PDF is a widely used yet still limited document storage format. PDF/A, an internationally standardized version of PDF, provides further long-term stability of archived data, while permitting users to customize methodologies. However, knowledge managers should ask what software tools must be used in conjunction with PDF/A to ensure electronic archival material is accessible, searchable, and reliable in the long term.

retention  A and the Document Retention Landscape PDF is a widely used yet still limited document storage format. PDF/A, an internationally standardized version of PDF, provides further long-term stability of archived data, while permitting users to customize methodologies. However, knowledge managers should ask what software tools must be used in conjunction with PDF/A to ensure electronic archival material is accessible, searchable, and reliable in the long term. Read More

A Consolidated Archive Storage Array for Compliance and Retention


Reliance on enterprise data is growing at exponential rates. And thanks to internal processes and legal requirements, the period of time that data must be retained is increasing—as is the cost of retaining the data itself. As storage needs grow, the cost of deploying siloed storage systems is becoming unmanageable. Find out how consolidating resources can translate into bottom-line savings for your enterprise.

retention  Array for Compliance and Retention Reliance on enterprise data is growing at exponential rates. And thanks to internal processes and legal requirements, the period of time that data must be retained is increasing—as is the cost of retaining the data itself. As storage needs grow, the cost of deploying siloed storage systems is becoming unmanageable. Find out how consolidating resources can translate into bottom-line savings for your enterprise. Read More

KXEN


KXEN is revolutionizing the way companies use predictive analytics to make better decisions. Based on patented innovations, the company's flagship product InfiniteInsight® delivers orders of magnitude improvements in speed and agility to optimize every step in the customer lifecycle - including acquisition, cross-sell, up-sell, retention and next best activity. KXEN is an SAP company.

retention   including acquisition, cross-sell, up-sell, retention and next best activity. KXEN is an SAP company. Read More

Records Management Becoming More Important Due to Compliance Regulations


Electronic media and corporate governance have complicated records management for enterprises. Properly defining information as corporate records and using a record management system can help enterprises meet regulatory compliance and reduce liability.

retention  the records and that retention policies are put in place. The appropriate people must also to have the access to those records as needed. Processes In addition to adhering to national and international standards, RM policies should also include retention policies and schedules describing how long records should be accessible before their disposal or destruction. Other information that should be describe in these schedules include the Name of the department that created the records Name of the record Read More

Cognos Unveils CRM Solution


Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer relationship management initiative to supply the extensive interactive reporting, analysis, and scorecarding functionality needed to leverage the data supplied by products like Clarify and Siebel. Cognos considers an effective CRM system to be a 'must-have' application in today’s click and mortar economy. In addition, they have joined the Siebel Alliance as a premier partner.

retention  will create greater customer retention and easier customer acquisition. Joanne K. Masingill, Cognos's Senior Vice president of marketing stated that an effective CRM system is no longer a 'nice-to-have' but a must-have requirement for competing and winning in the Internet economy. Cognos allows organizations to consolidate data, across inventory to sales and customer information, to deliver the operational efficiencies and high-touch customer relationships demanded by today's customers. Market Impact Read More

Three Es of CRM


With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate themselves from the competition. Customer relationship management and enterprise resource planning technologies play a critical enabling role.

retention  that differentiates and drives retention and loyalty among customers. Experience management is driven by three critical capabilities in dealing with customers, the ability to 1) visualize , 2) personalize , and 3) colonize . These capabilities will be built into the business delivery model and define the organization's value proposition. Consider this example: an entrepreneurial manufacturer who is bringing garage shop motorcycle design to the mainstream market-and turning the traditional business Read More

Workforce Analytics - A Blend of Business Intelligence and Human Resources


In a previous blog post, I described how artificial intelligence (AI) can help human resources (HR) in the recruiting process. It is interesting to note that almost half of the people who took our poll would use AI—but not extensively. Besides being used for recruiting purposes, AI is used more and more in workforce management. By combining business intelligence (BI) with HR processes, business

retention  procedures for talent management, retention, succession, etc. This is done by gathering information on your workforce and putting it into a single repository. This information comes from your HR system, enterprise resource planning (ERP) solution, or other business software (e.g. time and attendance, project management, accounting software, etc.). By using this data, your company can create forecasts and what-if scenarios in order to understand how a change in the activity of the company can impact its Read More