Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.
return goods form template
a customized form, the return is authorized or denied. Namely, a default assignee reviews a request and approves it, rejects it, or asks the customer for additional clarifications. Upon authorization, when the goods are received a case gets assigned to the quality assurance (QA) team. This is another gate review step in the process where the quality team determines if the failure is due to a product defect or misuse (user-induced damage). If a case is determined to be a defect, then the part is