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Documents related to » RFP for Call Center


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

RFP CALL CENTER: Automating Your Call Center Feedback Automating Your Call Center Feedback Source: Mindshare Technologies Document Type: White Paper Description: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with that company. Are your customers saying this about your local contact center? If so, do you know
8/3/2009 3:19:00 PM

Webtrends Launches Action Center » The TEC Blog
Decision Support Evaluation Centers RFP Templates Software Evaluation Reports White Papers Archives October 2013 September 2013 August 2013 July 2013 June 2013 May 2013 April 2013 March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011

RFP CALL CENTER: Action Center, CEM, customer behavior, customer experience, CXM, industry watch, Webtrends, Webtrends Analytics, Webtrends Streams, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-04-2013

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

RFP CALL CENTER: Building the Small Contact Center Building the Small Contact Center Source: Zeacom Document Type: White Paper Description: Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact
8/15/2006 8:59:00 PM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

RFP CALL CENTER: Call Center Buyer’s Guide Call Center Buyer’s Guide Source: InsideCRM Document Type: Checklist/Guide Description: A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you
11/13/2007 5:13:00 PM

EIM RFP Template


RFP CALL CENTER: Enterprise Incentive Management (EIM) RFP Template covers industry-standard functional criteria of EIM that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your EIM software project. Includes: Modeling and Strategic Analysis, Payee Database, Payee Sub-ledger, Compensation Plan Administration, Compensation Calculations, Views and Reports, Exception Data Resolution Management, Security and Compliance, Integration and Interfacing Requirements, Application Technology

Data Center Projects: System Planning
System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively transform and refine data from initial concept to final design. Learn more.

RFP CALL CENTER:
12/10/2008 9:35:00 AM

Case Study: Redesigning a Distribution Center
A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and material handling costs. Find out how a logistics modeling and design tool helped.

RFP CALL CENTER:
4/18/2008 3:15:00 PM

Benefits of a Virtualized Data Center
The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production systems. On the other end of the spectrum, virtual utility hosts and cloud computing vendors are springing up to cost-effectively support smaller companies, showing benefit for those that require only a single server. Everyone is virtualizing, but why? Find out.

RFP CALL CENTER:
4/27/2009 11:16:00 AM

A Pragmatic Approach to Server and Data Center Consolidation
Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have made consolidation the number one priority among IT managers. New virtualization technologies, however, are helping data centers combat these problems. Learn about the factors that are driving consolidation initiatives today, and find out what best practices can be used for ensuring its success.

RFP CALL CENTER:
9/11/2007 9:47:00 AM

How Healthy Is Your Data Center?
IT pros managing hospital data centers with mixed network environments, long lists of remote access protocols and applications, multiple user interfaces, and what often feels like way too many tools, are searching for remote access management solutions that are efficient, secure, and cost-effective to deploy. Learn which criteria to use as a benchmark when choosing a remote access solution for a health care environment.

RFP CALL CENTER: data center, remote management, remote access, IT Infrastructure, Healthcare IT, CIO, CTO, DCIM.
10/10/2011 4:04:00 AM

Automate to Optimize: The Foundation for Data Center Efficiency
Automate to Optimize : The Foundation for Data Center Efficiency. Find Solutions and Other Applications for Your Decision Related to Data Center Efficiency. IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize the duties associated with maintaining the existing infrastructure. Learn about a solution that can enable automated batch processing for more efficient operations, and integrate the diverse application and platform environments often found in today’s data centers.

RFP CALL CENTER:
3/25/2008 10:56:00 AM


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