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Software Functionality Revealed in Detail
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 rfp help desk example


Six Important Skills Needed in PEO
The most important consideration for product engineering outsourcing (PEO) is vendor skills. Choosing the right set of skills can help companies achieve

rfp help desk example  in early at the RFP stage (request for proposal), you are unlikely to get a robust contract out of it , says David Keighley, Orbys CEO. Many experts agree that once organizations specify their requirements and lay down ground rules before starting projects, both the vendor and client will have a better understanding of the expected project outcome and a relationship that will last even beyond the transition stage. Fostering a Partnership Is a Must According to Michael Savoie, the director for the Center

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

HCIMS - Help Desk RFI/RFP Template

Issue Management, Inventory and Audit, Knowledge Management, and Product Technology 

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Documents related to » rfp help desk example

Checklist: Adding Up the Return on IP Telephony Investments


Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it.

rfp help desk example  Telephony | TEC PBX RFP | Unified IP Telephony | Web Telephony | IP Telephony White Papers | IP LAN Telephony | Future of Voice Over-internet Protocol | Iptels | What is PBX | Purchase PBX | Private Branch Exchange Articles | Telephone System Information Resource | Enterprise PBX from focus.com | PBX New Tricks | Interactive Voice Response | Automatic Call Distribution | PBX Features | IP Phone Service Provider | Read More

The ROI Dilemma - Part 1 - Look at how bad you Look!


If you're going to use ROI in order to find new business or, justify your solution, be careful. ROI is a loaded gun and you might just shoot yourself.

rfp help desk example  Bob Riefstahl with Future RFP Software. The reason for my call is that I believe our firm can help you reduce your inventory by 20%. Karen hangs up. Why? Because she's been trying (unsuccessfully) for 3 years to reduce inventory by 5% relative to sales! Welcome to the second Crime in our story. I call it Talking to the Wall . When you use big bold statements that are seen as unrealistic, you might as well be standing in a corner and talking to the wall. I'm not saying there isn't value in using big, Read More

The ERP Life Cycle: From Birth to Death and Birth Again


The enterprise life cycle is often misunderstood, which can lead to complications during the selection, implementation, and maintenance phases. Knowing what to expect during each phase will allow an enterprise to get better money for value from the solution.

rfp help desk example  a request for proposal (RFP) to ten prospective vendors, and ask them to respond with screen shots and text describing how to handle each key requirement. (Screen shots are good for those of us that fall asleep reading boring text.). Okay, let's then rank and frank meaning, rank the responses, and speak frankly with the ERP software vendors. Tell the top three that they have one day to demo their stuff and have those VPs and key IT staff in the room for those demo days. Talk functionality and Read More

The Challenges of a Business Intelligence Implementation: A Case Study


The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and data warehousing environment with its enterprise resource planning (ERP) solution.

rfp help desk example  through focus groups, the RFP creation and demonstration process, or training initiatives, users were aware of and had a say in the overall process. User input ranged from the needs assessment, to software evaluation choice and user friendliness. On another level, interest was low. Had there been significant interest from the user community (or as an alternative, had interest been developed at the time of the student systems overhaul), interest and general buy-in might have taken place more quickly. Read More

Intuit and LinkedIn Team Up to Help Small Businesses Find Talent


Per Intuit’s most recent Small Business Employment Index, the employment rate is gradually improving. Intuit and LinkedIn have agreed to host the first “Hire Smart” event for small businesses looking to hire their first employees. This free event at Intuit’s HQ in Mountain View, California, is slated for April 27, 2013. After attending a number of practical sessions, event

rfp help desk example  and LinkedIn Team Up to Help Small Businesses Find Talent Per Intuit ’s most recent  Small Business Employment Index , the employment rate is gradually improving. Intuit and LinkedIn have agreed to host the first “Hire Smart” event for small businesses looking to hire their first employees. This  free event at Intuit’s HQ  in Mountain View, California, is slated for April 27, 2013. After attending a number of practical sessions, event attendees will walk away with: Expert advice from Read More

VAI's S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest


Office supply companies face stiff competition and know that on-time, next-day delivery is imperative to survival. Distributors of any size need accurate inventory data, but when the firm is a large office supplier offering 50,000 items, this need becomes non-negotiable. Find out how one company overcame such challenges as maintaining inventory, tracking sales and commissions, and guaranteeing next-day delivery.

rfp help desk example  s S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest VAI's S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, Read More

Case Study: Ariba, Inc.


Ariba, Inc., with over 1,500 employees, makes software to help companies assess, capture, and reconcile spending. Post-merger, Ariba wanted to assess its staff’s strengths and weaknesses, and looked for a program to help measure competencies in sales and consulting. With SumTotal’s ResultsOnDemand platform as part of its Competency Development system, Ariba identified the top—and bottom—three competencies. Find out how.

rfp help desk example  Study: Ariba, Inc. Ariba, Inc., with over 1,500 employees, makes software to help companies assess, capture, and reconcile spending. Post-merger, Ariba wanted to assess its staff’s strengths and weaknesses, and looked for a program to help measure competencies in sales and consulting. With SumTotal’s ResultsOnDemand platform as part of its Competency Development system, Ariba identified the top—and bottom—three competencies. Find out how. Read More

Big Data, Little Data, and Everything in Between—IBM SPSS Solutions Help You Bring Analytics to Everyone


Regardless of the type or scale of business data your users need to harness and analyze, they need a straightforward, visual solution that is easy to use on the front end and highly scalable on the back end. Fortunately, IBM SPSS solutions provide just such an ecosystem that can make different kinds of data stores—from Hadoop to those proverbial spreadsheets—useful sources of business insight and decision support.

rfp help desk example  Data, Little Data, and Everything in Between—IBM SPSS Solutions Help You Bring Analytics to Everyone Regardless of the type or scale of business data your users need to harness and analyze, they need a straightforward, visual solution that is easy to use on the front end and highly scalable on the back end. Fortunately, IBM SPSS solutions provide just such an ecosystem that can make different kinds of data stores—from Hadoop to those proverbial spreadsheets—useful sources of business insight and Read More

Agile PLM


Oracle's Agile Product Lifecycle Management (PLM) Solutions can help companies manage information, processes, and decisions about their products throughout the product life cycle and across the global product network. Agile PLM Solutions can help provide visibility and control of critical product information and processes to each stakeholder at each stage in the product life cycle.      

rfp help desk example  PLM Oracle's Agile Product Lifecycle Management (PLM) Solutions can help companies manage information, processes, and decisions about their products throughout the product life cycle and across the global product network. Agile PLM Solutions can help provide visibility and control of critical product information and processes to each stakeholder at each stage in the product life cycle. Read More

The Mobile App Debate-HTML5: Hype or Help?


Today, virtually any app developer who uses the browser-based approach to develop a mobile app is deploying the app using HTML5—the next-generation of the coding language that’s been running Web pages for about two decades. The motivation to use HTML5 on mobile is simple: adaptability. This white paper presents five primary reasons on why the consumer or customer may not necessarily reap the benefits of this approach.

rfp help desk example  mobile app development,browser-based mobile apps,HTML5 for mobile apps,HTML5 for mobile devices,HTML5 on mobile,browser-based apps for mobile,mobile app HTML5 drawbacks,FieldOne Read More

Will V8 Help SSA GT Regain Lost Ground?


The vendor that many have long forgotten seems to be reincarnating. In order to return from oblivion SSA GT has been making strides to put itself back on the global enterprise applications map, primarily through salvaging the relationships with existing customers. Will the latest V8 product vouch for an (incredible) resurrection of a fallen ERP vendor?

rfp help desk example  V8 Help SSA GT Regain Lost Ground? Will V8 Help SSA GT Regain Lost Ground? P.J. Jakovljevic - September 10, 2001 Event Summary SSA Global Technologies (SSA GT), the ERP provider launched in August 2000 from remnants of the former Systems Software Associates (SSA), when a private investment group recognized the latent potential of the company's global reach, software assets and personnel as a basis for profitable growth, celebrated in August its first birthday with the following accomplishments: Read More

Six Essential Considerations When Choosing a Field Service Software Solution


There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field service software, be sure that both the solution and the vendor selected conform with each of the six criteria described in this white paper.

rfp help desk example  Essential Considerations When Choosing a Field Service Software Solution There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed Read More

How Software Test Management Tools Can Help You Plan, Control, and Evaluate


Software developers need a powerful tool to control and plan the quality of their software applications. With a solution that offers project analysis, testing, and bug administration, you have options that can help increase the quality of your software products. Read about a software test tool that has administrative functions to help you more effectively plan, control, and evaluate your software as it’s developed.

rfp help desk example  Software Test Management Tools Can Help You Plan, Control, and Evaluate Software developers need a powerful tool to control and plan the quality of their software applications. With a solution that offers project analysis, testing, and bug administration, you have options that can help increase the quality of your software products. Read about a software test tool that has administrative functions to help you more effectively plan, control, and evaluate your software as it’s developed. Read More