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While Oracle and PeopleSoft Are to Fuse, Competitors Ruse--Leaving Customers (Somewhat) Bemused
The recent merger of Oracle and PeopleSoft requires, among many other things, finding a perfect balance between cultivating the install base versus the zeal for

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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » rfp hosting support peoplesoft


PeopleSoft: No More a Humble Kid From a Rough Neighborhood?
PeopleSoft has been on a quest to dramatically improve its customer service & support by weeding out its 3rd-party consulting partners. PeopleSoft also has a

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PeopleSoft's CEO Steps Down
On September 21, PeopleSoft founder David Duffield stepped down as chief executive of the struggling business software maker. The 12-year-old company announced

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Cost Benefits of Complete Change Life Cycle Management for PeopleSoft
In hard economic times, IT organizations can maintain operational excellence and sustain service quality while still reducing costs. Achieving this objective

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How KNOVA Supports and Extends Knowledge-centered Support (KCS)
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill

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PeopleSoft - Catching Its Second Wind From The Internet Part 2: Strengths and Challenges
PeopleSoft invested two years and over a half billion dollars to develop new Internet-based enterprise applications. It now has a pure Internet platform a new

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How One Vendor Addresses Support and Maintenance Issues
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance

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ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

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Hanging on the Telephone: Antivirus Cold-calling Support Scams
Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very

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Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

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Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

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PeopleSoft Supply Chain Is Music To Mid Market Ears
PeopleSoft has once again proven the naysayers wrong about its ability to sell supply chain management. Its Accelerated Supply Chain Management offering

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Welcome to the CRM Mid-Market Abyss-PeopleSoft
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step

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The
During the course of product evaluations for a customer, the Technology Evaluation Center has uncovered a potential security hole in SAP R/3's three-tier

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The Business Case for Managed Hosting
Small and medium businesses (SMBs) face many time-consuming tasks when looking for a Web presence, especially if they don’t maintain in-house resources to

rfp hosting support peoplesoft  Business Case for Managed Hosting Small and medium businesses (SMBs) face many time-consuming tasks when looking for a Web presence, especially if they don’t maintain in-house resources to manage their Web servers. Managed hosting services provide a coordinated, comprehensive solution for SMBs. Discover how managed hosting services can help SMBs tackle these tasks and reduce costs while maintaining reliability, uptime, and security. Read More

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