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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 royal bank of canada online banking


A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

royal bank of canada online banking  industries such as banking— Royal Bank of Canada —and hospitality— Starwood Hotels and Resorts , among others.   Some Challenges in the CEM Space Here and some of the challenges facing Attensity, as well as other vendors in the customer analysis space: Evolving the software technology to meet the emerging needs in the market, reinforce access to information from big-data providers (e.g., Hadoop ), and adapt to new Web standards, such as HTML5 and inclusion of non-text formats (e.g., images and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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The Best of Both Worlds: Gain Flexibility through Multiple Models of Software Delivery


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TEC and IT World Canada Join Forces


Technology Evaluation Centers (TEC) and IT World Canada (ITWC), the Canadian affiliate of International Data Group (IDG), today announced an agreement to collaborate on the development and distribution of a wide range of original research materials for the IT market. The agreement covers IT market reports, business software buyer’s guides, and research articles. It also provides for expanded access to software selection tools and services for the two companies’ 2.5 million registered members through their Web sites, newsletters, and print publications. Read the full story at prweb.com.

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Customer Experience Management: The Value of Moments of Truth


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Forecasting Total Cost of Ownership for Initial Deployments of Server Blades


For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both capital and operating expenses—exploit economies of scale when deploying servers in volume. Saving power, cooling, and space by more than 25 percent, the blade advantage is particularly relevant for servers working in conjunction with storage area networks (SANs).

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SAP Remains One Of The Market’s Beacons Of Hope


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Microsoft Dynamics CRM Online Expands to New Markets


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Survey of SMB Manufacturers: Results Show ERP Contributes to Success


Sage North America today announced the results of a snapshot survey of small to medium business (SMB) manufacturers on the general health of their businesses and use of their enterprise resource planning (ERP) system. Check out Sage's infographic. In sum, SMB manufacturers have added jobs, are more optimistic than not about the economy, and believe that their ERP system has helped serve

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Soaring across the Regions: A View of the Impact of the Internet on Business


The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a business’s reach, it is valuable to know precisely what various Internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the United Kingdom (UK). Find out more.

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The New Era of Mobile Intelligence: the Convergence of Mobile Computing and Business Intelligence


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