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Infor Joins the S&OP Fray
With the release of Infor S&OP 1.0, Infor dispels rumors that it’s not an aggressive product innovator. Learn about the features and functions of Infor S&OP 1.0

s a s  inventory across many locations, so a project is kicked off to utilize MEIO to improve those metrics. We have some level of inventory optimization through complex supply chains that meet most needs, but not with the level of sophistication of some niche MEIO players. TEC: There is indeed a great deal of cross-functional cooperation and collaboration that is required for managing S&OP. How are companies enabling this, and are they doing it successfully? Infor: The key S&OP success factors are as follows: Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » s a s


Making Your Supply Chain a Competitive Advantage: Implementing S&OP
Improving the supply chain is essential for any company that wants to gain or maintain a competitive edge. To do this, companies are adopting sales and

s a s  the operational plans. In such a case, they would also be obligated to inform all other supply chain participants ' sales, finance, inventory management, top management, etc., of the new plans. The details of the changes, their causes and outcomes, would be reviewed at the next S&OP meeting. Senior Management Decision Making/Approval The S&OP meeting itself is not just (or even mainly) for reporting how you did last month. Its reason for being is for decision making by top management. The top business Read More...
S&OP Newcomer Asserts Notable Domain Expertise
Today’s businesses must be able to swiftly respond to the constant changes emerging across their global global supply chains and fulfillment networks to improve

s a s  etc. PJ: Do you see a link between S&OP and multi-echelon inventory optimization (MEIO), and what do you offer in that regard? TM: There is a wider link between S&OP and multi-tier visibility, planning, and control. S&OP has been traditionally seen as an internal process focused on getting consensus among different internal functions. But S&OP was conceived well before the advent of pervasive outsourcing and offshoring: a time when the manufacturing, let alone commodity management and procurement, were Read More...
How to Select a Sales and Operations Planning (S&OP) System
Mature sales and operations planning (S&OP) is more than a sales forecasting or tactical planning tool. S&OP is a decision-making mechanism for aligning

s a s  to Select a Sales and Operations Planning (S&OP) System Mature sales and operations planning (S&OP) is more than a sales forecasting or tactical planning tool. S&OP is a decision-making mechanism for aligning strategic plans with sales, operational, and financial plans. Download this TEC executive brief for pointers on selecting an S&OP system, information about how mature S&OP processes can help tackle critical business issues, and key S&OP system capabilities to look for. Read More...
S&C Electric Uses ProjectLocker to Manage Development Across a Diverse Environment with Ease
For many years, S&C Electric, a global provider of electric power system equipment, used internally built tracking and Subversion data to manage source code and

s a s  Ease For many years, S&C Electric, a global provider of electric power system equipment, used internally built tracking and Subversion data to manage source code and documents and to track viruses. But as it grew, its needs became more complex, and more maintenance time was required. A managed source control solution now manages and protects S&C Electric’s intellectual property, and saves the company a lot in man-hours. Read More...
Baan Seeking A New Foster Home -- A Déjà vu Or Not Quite? Part Two: Baan Under Invensys
Baan's phase under Invensys, after a turbulent three years that have seen considerable people, market and technology change, and considerable worthwhile

s a s  and functionality, Baan may stand a chance to renew customer confidence in the mid-market discrete manufacturing enterprise applications market. Baan also claims that monthly surveys show that customer satisfaction is up nearly 50% in over two years since the company was acquired by Invensys, during which period, Baan also added ~400 first-time customers. While that figure is not mind-blowing, it helps to reinforce the company's viability and value proposition that perseveres even during these adverse Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

s a s  a range of devices), so a correct calculation should deduct those users from the number of customers claimed by our competitors. Also, 15,000 users at 16 customers is almost 1,000 users per customer—surely not mere pilot projects. Please note that for many of those customers, these are initial orders, which we expect to be followed by additional deployments to other mobile workforces within these companies. TEC: Some folks believe that your nascent service dispatch and mobility solutions (and, Read More...
Key Performance Indicators (KPIs)-A Critical Component of Enterprise Business Intelligence (BI)
The wise enterprise recognizes the need for objective metrics and measurements and for its users to establish metrics to monitor and manage results at every

s a s  goals, an enterprise must select a sophisticated BI solution with powerful KPI and other BI and CPM features that are simple enough for every user and accessible from within and outside the walls of the enterprise. See how. Read More...
Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Three: Applications Hosting
Mid-market enterprises might benefit from objectively evaluating the value propositions represented in successful next-generation applications service providers

s a s  Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Three: Applications Hosting Introduction At the IFS Executive Forum , which took place on March 29 and 30 in Orlando, Florida (US), leading research analysts and industry experts discussed how companies can still leverage technology to maintain their competitive edge, even during tough economic times. The event was held in conjunction with IFS World Conference 2004 , and it included six panel discussions, with each panel including top Read More...
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

s a s  (in this case, CRM). Second , a set of vendor ratings for the criteria on the vast majority of products on the market. Third , a decision support tool to compare vendor offerings and quantify the gaps between vendor capabilities and company requirements. TEC provides web-enabled versions of its knowledge bases available online. Visit www.crmevaluation.com and www.erpevaluation.com for more information. Using the criteria in the knowledge base as the requirements for the RFI can significantly reduce the Read More...
J.D. Edwards - A Collaboration Thought Leader Or A Disguised ERP Follower? Part 1: About J.D. Edwards
Like most of its peers, J.D. Edwards is hoping to rebound by focusing on Internet collaboration and extended-ERP applications. The company has also

s a s  D. Edwards - A Collaboration Thought Leader Or A Disguised ERP Follower? Part 1: About J.D. Edwards J.D. Edwards - A Collaboration Thought Leader Or A Disguised ERP Follower? Part 1: About J.D. Edwards P.J. Jakovljevic - November 8, 2000 Executive Summary J.D. Edwards & Company is a leading global provider of enterprise business software applications for distribution, finance, human resources, manufacturing, customer service and supply chain management. Like most of its peers, J.D. Edwards is hoping to Read More...
For a Million Gallons of Glue Find a Marketplace on Steroids
FreeMarkets, Inc., will provide marketplace access and services to the United States Postal Service. The USPS is the first Federal entity to use FreeMarkets

s a s  FreeMarkets provides. FreeMarkets recently signed a partnership agreement with American Management Systems, Inc. (NASDAQ: AMSY), which will bring FreeMarkets other public sector clients. Market Impact At present FreeMarkets has little overlap with other marketplaces, such as those being created by Commerce One or Ariba. As digital marketplaces become more crucial to the supply chain - as is beginning to happen in the automotive industry and ether verticals - these marketplaces will undoubtedly begin to Read More...
Baan Seeking A New Foster Home -- A Déjà vu Or Not Quite?
Given Invensys' irrevocable decision to give up Baan for another adoption after all, one is to wonder whether this is the 'year 2000 revisited' or whether Baan

s a s  Seeking A New Foster Home -- A Déjà vu Or Not Quite? Event Summary It appears that the where there is a smoke, there is a fire motto has also held true in the case of the UK-based global automation and controls group Invensys plc . (London Stock Exchange: ISYS), and of its Baan division, once one of the leading enterprise applications vendors. Several months after first speculations about Baan's divestiture given difficult Invensys' financial situation, and following up on subsequent Invensys' Read More...
A CRM System Needs A Data Strategy
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact

s a s  any, needs to be saved once a relationship is established? Are there changes the organization should make as the relationship evolves? Why were products returned? How many service calls did customers place and why? How were service calls resolved and how long did it take? Why does one set of customers respond to opportunities when another doesn't? CRM Platform Choices Which CRM platform is chosen will affect a company's ability to collect, analyze and use data. A balanced solution will provide both the Read More...
The Benefits of a Software Selection Project-Even when Management Imposes a Decision
The Project Delivery Group (PDG) here at Technology Evaluation Centers (TEC) works closely with our clients to assist and guide them through the process of

s a s  Benefits of a Software Selection Project-Even when Management Imposes a Decision The Project Delivery Group (PDG) here at Technology Evaluation Centers (TEC) works closely with our clients to assist and guide them through the process of evaluating and selecting their business software solutions. Over the years, this group has witnessed the multitude of issues and hurdles that can arise—oftentimes unexpectedly—during those selections and has become adept at helping its clients work through various s Read More...

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