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Navision Software a/s: Mid-market iNvasion
Navision Software has established strong branding and penetration within the Small-to-Medium Enterprises (SME) segment of the European and recently the U.S. ERP

s base  the Small-to-Medium Enterprises (SME) segment of the European and recently the U.S. ERP market, with a large customer base and a developed partner channel within the industry. Concurrently with the componentization of its product suite, Navision has also developed a tightly integrated broad functional solution that matches the SMEs' needs. Navision Financials offers the Web Storefront, HR/Payroll, warehouse management system (WMS), and innate OLAP and data warehouse (DW) functionality, in addition to Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » s base


Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

s base  as a consequence, re s olutions to customer issues will not be passively stored without having been properly tested and validated by clients. A problem might have several answers depending on the clients’ specific environment and therefore resolutions need to be examined frequently in order to reflect the diversity of possible fixes. Organizations can investigate how to build upon the basics within the KB to tackle increasingly complex and relevant customer questions. Direct customer issues toward an Read More...
Infor Joins the S&OP Fray
With the release of Infor S&OP 1.0, Infor dispels rumors that it’s not an aggressive product innovator. Learn about the features and functions of Infor S&OP 1.0

s base  Joins the S&OP Fray Infor , a $2 billion (USD) enterprise software company with more than 8,000 employees and a broad portfolio of solutions that meets the needs of manufactures and distributors (more than 70,000 customers in 125 countries), is not viewed as an aggressive innovator, even though relentless innovation is one the vendor’s proclaimed core beliefs. Rather, Infor has been in the news lately due to its intent to acquire companies (most recently in the process of acquiring Lawson Software Read More...
E2open—An Unexpected S&OP Player: Part One
E2open has not generally been known for its sales and operations planning (S&OP) capabilities. But the software provider deserves a second look for those in

s base  E2open’s collaborative platform enables S&OP teams to collapse planning time, base optimization on defined priorities, and simplify feasibility testing and plan modifications.   The E2open collaborative S&OP platform includes a critical enabling layer: collaboration. It enables the S&OP team to take plans agreed upon in meetings and test feasibility among enterprise departments and with suppliers and customers. With a more granular view of supply and/or demand, constraints based on capacity and supply Read More...
S&OP Newcomer Asserts Notable Domain Expertise
Today’s businesses must be able to swiftly respond to the constant changes emerging across their global global supply chains and fulfillment networks to improve

s base  OP Newcomer Asserts Notable Domain Expertise Sales and operations planning (S&OP), or integrated business planning [IBP]—the next evolutionary step if you will, continues to receive much attention as of late. In 2009 and 2010, Technology Evaluation Centers (TEC) produced an exhaustive series of articles on S&OP entitled “ APICS 2009 From the Expo Floor: Is S&OP Coming of Age? ” as well as a blog post entitled “ Linking S&OP and CPFR (For Retailers’ and Manufacturers’ Sake): An Executive Panel Read More...
SYSPRO: ERP for Manufacturing (SMB) Competitor Analysis Report
TEC@s new ERP for Manufacturing (SMB) evaluation model targets the software requirements of small and medium enterprises. If your organization doesn@t have many

s base  to operate, seeks a solid base of ERP functionality, but doesn't want every possible feature of the biggest systems on the market, this model is a good starting place for your research. It covers fully featured accounting solutions with necessary manufacturing, inventory, human resources, purchasing, quality, and sales management functionality. Read More...
ROI Systems MANAGE-s Well Past 2000 Part 2: Impact and Recommendations
Expanding incrementally, with goals that are carefully balanced with providing excellent customer support, close attention to the bottom line, and leveraging a

s base  recent developments with ROI Systems and how the company was meeting its goals. Expansion Continues While the company cannot be regarded as leader in the market and as its customer base amounts to less than 700, primarily (90%) North American enterprises, the long-term tenure and experience of ROI's staff and the less traumatic upgrade path of the product offerings have not yet left any customer in the lurch. This fact may be a compelling incentive for companies to opt for the vendor. Expanding incrementa Read More...
Sage ERP X3: ERP for Manufacturing (SMB) Competitor Analysis Report
TEC@s new ERP for Manufacturing (SMB) evaluation model targets the software requirements of small and medium enterprises. If your organization doesn@t have many

s base  to operate, seeks a solid base of ERP functionality, but doesn't want every possible feature of the biggest systems on the market, this model is a good starting place for your research. It covers fully featured accounting solutions with necessary manufacturing, inventory, human resources, purchasing, quality, and sales management functionality. Read More...
Sales and Operation Planning: Integrate with Finance and Improve Revenue
Sales and operations planning (S&OP) is the key integrated process that the supply chain organization (specifically the vice president of supply chain) can use

s base  and Operation Planning: Integrate with Finance and Improve Revenue Sales and operations planning (S&OP) is the key integrated process that the supply chain organization (specifically the vice president of supply chain) can use to achieve visibility across the entire organization and the value chain. This white paper highlights the results of over 220 companies participating in a survey on S&OP initiatives, and compares the views of the supply chain and finance organizations. Read More...
The Three
Big data is currently garnering a tremendous amount of attention, and thought leaders often point to three key attributes: volume, velocity, and variety. The

s base  Three V s of Big Data Big data is currently garnering a tremendous amount of attention, and thought leaders often point to three key attributes: volume, velocity, and variety. The analysis of these three key attributes can be extended into understanding what big data means to the financial planning and analysis function. This article identifies the technology developments converging to create the big data rush and examines how the financial planning function is impacted by volume, velocity, and Read More...
The
During the course of product evaluations for a customer, the Technology Evaluation Center has uncovered a potential security hole in SAP R/3's three-tier

s base  S in SAP Doesn't Stand for Security (that goes for PeopleSoft too) Event Summary During the course of product evaluations for a customer, the Technology Evaluation Center has uncovered a potential security hole in SAP R/3's three-tier architecture. SAP has revealed that it expects the database or third party products to handle security between the application server and the database server. If the client does not take these extra measures, the master password for the SAP database instance travels Read More...
Alternative Software Support and Maintenance Options
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems

s base  Software Support and Maintenance Options Enterprises have choices when it comes to software support and maintenance (S&M) providers. Several, less costly options exist for any company that is considering discontinuing S&M for an application. For more background on software maintenance and support, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer the Software Industry's Best Kept Secret ? , What Is the Value Read More...
Empowerment as a Growth Strategy
If there@s one constant in any business today, it@s pressure. And dealing with pressure can lead managers toward the temptation of taking complete control

s base  as a Growth Strategy If there's one constant in any business today, it's pressure. And dealing with pressure can lead managers toward the temptation of taking complete control. However, this often stifles the one element that enables companies to break away from the pack: employee-driven innovation. Learn why empowering your customer-facing employees is the new path to achieving extraordinary, sustainable results—and find out how to do it. Read More...

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