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Linking S&OP and CPFR (For Retailers' and Manufacturers' Sakes): An Executive Panel Discussion
My recent blog series on the JDA FOCUS 2010 user conference focused primarily on JDA Software’s strategy and product roadmap on the heels of its recent

s op 2 0  S&OP and CPFR (For Retailers' and Manufacturers' Sakes): An Executive Panel Discussion My recent blog series on the JDA FOCUS 2010 user conference focused primarily on JDA Software ’s strategy and product roadmap on the heels of its recent acquisition of i2 Technologies . But FOCUS 2010 was reportedly the largest vendor’s conference ever, with more than 1,700 registered attendees, more than 100 customer presentations, and nearly 300 total sessions. Now, I concur with  ARC Advisory Group ’s Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » s op 2 0


Pricing Management in a Down Economy -- Part 2
Part 1 of this blog series expanded on some of TEC's earlier articles about companies' need for better pricing management and optimization practices. It also

s op 2 0  2 Part 1 of this blog series expanded on some of TEC 's earlier articles about companies' need for better pricing management and optimization practices. It also introduced the FUD (fear, uncertainty & doubt) notion about how appropriate these solutions might be in a down market. It appeared that at least the service sector (including spare parts pricing) remains largely impervious to the economic climate (if not even bolstered by a downturn). So, What's in Store for Pricing Management Solutions? Given Read More...
The Wizardry of Business Process Management - Part 2
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts-and-parcels, and the software category’s

s op 2 0  Wizardry of Business Process Management - Part 2 Part 1 of this blog series provided a lengthy discussion  about business process management’s (BPM 's) necessary parts-and-parcels, and the software category’s value proposition.  At the end of that post, I mentioned my recent attendance of a witty presentation that attempted to explain the essence of BPM via a bit of humor and the metaphor of the classic “Wizard of Oz” movie. Namely, on March 23, 2009, Alan Trefler, Pegasystems’ founder Read More...
APICS 2009 Convention: Day 2
The conference really started today, with a general session featuring guest star speaker Jason Jennings, business thought leader and best-selling author. And

s op 2 0  2009 Convention: Day 2 The conference really started today, with a general session featuring guest star speaker Jason Jennings, business thought leader and best-selling author. And quite a showman, we might add. At first, we learned a few new jokes and found out who the most effective (and by “effective,” we mean “adaptable”)  companies in the world are (among them: IKEA, Staples, Koch, and Smuckers). You’ll notice that not all of them are among the most financially successful companies Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 2
Chapter 2 of this 4-part e-book explores the Internet protocol telephony (IPT) life cycle, and discusses how understanding the key phases of this packet-based

s op 2 0  Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 2 Chapter 2 of this 4-part e-book explores the Internet protocol telephony (IPT) life cycle, and discusses how understanding the key phases of this packet-based system can increase implementation success. By harnessing your knowledge about this system's natural rhythms, you will begin to establish key concepts that you can put into action—facilitating the management of the system and reaping its long-term benefits. Read More...
The Top 10 Myths and Realities of S&OP
While change is never easy, continuing with an outdated process does not help companies to stay competitive. Learn how transforming your S&OP process from a

s op 2 0  Top 10 Myths and Realities of S&OP While change is never easy, continuing with an outdated process does not help companies to stay competitive. Learn how transforming your S&OP process from a supply-demand balancing exercise to a strategic approach that integrates your entire business can increase supply chain visibility, improve customer service, and ensure a better balance between demand, capacity, and profitability. And know the Top 10 myths in S&OP. Read More...
#2 Dell Tries Harder, Compaq Hurts
Dell Computer Corporation is the #2 Intel server manufacturer in the world. Can they beat Compaq and make it to #1?

s op 2 0  2 Dell Tries Harder, Compaq Hurts Vendor Genesis Current CEO Michael Dell founded Dell Computer Corporation in 1984. Dell claims to be the #2 computer systems maker in the world. (We question that statement - IBM and Compaq surpass Dell in both sales and employees). Mr. Dell started the company while still in college, selling PCs out of his dorm room. Since then, he has built the company into a $25+ Billion powerhouse. Dell has refined the direct sales business model to the point where it has become the Read More...
The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

s op 2 0  19, 2001 The Lexicon is divided into three parts, this being the second of three. This second section covers the alphabet from J to Q. For A to I, see Part One . J  J2ME - Java 2 Micro Edition . A highly optimized Java runtime environment targeting a wide range of consumer products, including pagers, cellular phones, digital set-top boxes, and car navigation systems. JDBC - Java Database Connectivity . JDBC technology is an API that lets you access virtually any tabular data source from the Java Read More...
Plex Systems at a Crossroads: Part 2
At the beginning of June, I attended the PowerPlex 2013 conference, Plex System’s 12th annual user conference, in Columbus, Ohio, where the focus was on the

s op 2 0  Systems at a Crossroads: Part 2 At the beginning of June, I attended the PowerPlex 2013 conference, Plex System’s 12th annual user conference, in Columbus, Ohio, where the focus was on the Plex Manufacturing Cloud, Plex’s cloud-based vertical ERP software solution for managing the lean manufacturing process. Following is a look at the product and its position in the marketplace, as well as the company’s new product roadmaps and what looks to be missing from Plex’s current strategy. For more Read More...
Made2Manage Affirms Its Technological Astuteness Part 2: Strategy
During the last few years, Made2Manage has evolved from a vendor of traditional MRP/ERP software to a provider of ‘one-stop-shop’ enterprise business

s op 2 0  Affirms Its Technological Astuteness Part 2: Strategy Made2Manage Strategy In the lower-end discrete assembly-to-order (ATO) manufacturing realm, Made2Manage has found a market with good opportunities, and it has developed most of the part-and-parcels it needs to defend its turf. Thus, while the competition cannot be discounted for Made2Manage's revenue slump, the customers' no decision' stance still seems to be the vendor's biggest adversary. Its primary competition still comes from North Read More...
The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

s op 2 0  of Knowledge -- Knowledge is Power (Part 2) Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite . One such broad SSM suite has been offered by Servigistics . Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM , is designed to meet the requirements of the technical service organizations that manage complex problem resolution. The Read More...
Cloud Assets: A Guide for SMBs-Part 2
The advent of cloud computing has brought with it many considerations and challenges for organizations looking to implement cloud services, which may be

s op 2 0  Assets: A Guide for SMBs-Part 2 In the first entry of this series , I presented an overview of cloud terminology and defined the main business offerings. I also touched upon the key essentials, such as defining your needs, building your strategy for change, listing the various players, and gathering reference checks, in establishing a proper research process for implementing an “as a service” (*aaS) solution. I also emphasized the need to communicate and educate your workforce on the upcoming Read More...
Some Belated Insights from, well, Deltek Insight 2010 - Part 2
Part 1 of this blog series started with me lamenting my inability to attend the Deltek Insight 2010 conference. However, I recently had an in-depth post-event

s op 2 0  Belated Insights from, well, Deltek Insight 2010 - Part 2 Part 1 of this blog series  started with me lamenting my inability to attend the Deltek Insight 2010 conference. However, I recently had an in-depth post-event recap instead with Deltek’s in-the-know staff members. What then followed in Part 1 were descriptions of the major developments that transpired at Deltek Insight 2010 in terms of already released products and those that were only sneak previewed (but will be released down the track ). Read More...
1 Little GB, 2 Little GB, ..., 10 Little Gigabit
The 10 Gigabit Ethernet Alliance announced that its membership has increased to over 50 companies in less than three months.

s op 2 0  5 , 2000 Event Summary Las Vegas-(Business Wire)-May 9th, 2000, The 10 Gigabit Alliance is growing by hops and nodes. The vendor alliance formed by seven companies to establish and promote the IEEE 802.3ae Gigabit Ethernet Standard has grown to over 50 vendors in just three months. The rapid and tremendous growth in the 10 Gigabit Alliance will only help the aggressive timeline that the Alliance adopted in January 2000 to have the standard in place and ratified by March 2001. Along with the aggressive Read More...
Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

s op 2 0  KANA Gotten Its Mojo Back? - Part 2 Part 1 of this blog series presented the opportunity of  service economy  and associated complexity of providing consistently an experience of  customer service excellence . The article then introduced KANA Software , a provider of Service Experience Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being founded in 1996, it has experienced periods of ups and downs. Having been acquired and Read More...

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