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Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
 

 saas contact center


The Greening of SaaS
Traditionally, the advantage of software as a service (SaaS) is that it reduces the costs involved in installing, deploying, and supporting stand-alone software

saas contact center  is the promise of SaaS and why it pays such handsome returns to its customers. About MessageLabs | Now part of Symantec MessageLabs, now part of Symantec, is the world's leading provider of managed messaging and Web Security Services. Over 21,000 organizations and over 9 million end users in 99 countries employ MessageLabs services to protect against viruses, spam, phishing, inappropriate Internet use, spyware and other business damaging threats. For more information on MessageLabs, now a part of

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Outsourcing--IT Infrastructure RFI/RFP Template

Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certi... Get this template

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Start evaluating software now

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Already have a TEC account? Sign in here.
 
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Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...

Documents related to » saas contact center

Web-hosted or SaaS Predictive Dialing for Work-at-Home Agents


Download this white paper to learn how the virtual contact center, based on the cloud computing model, provides companies with access to a greater pool of resources and eliminates geographic restrictions on sourcing talent. Learn how the virtual contact center model is growing, and how Web-hosted or cloud-based predictive dialers improve efficiency and increase talk time with live prospects.

saas contact center  hosted or SaaS Predictive Dialing for Work-at-Home Agents Download this white paper to learn how the virtual contact center, based on the cloud computing model, provides companies with access to a greater pool of resources and eliminates geographic restrictions on sourcing talent. Learn how the virtual contact center model is growing, and how Web-hosted or cloud-based predictive dialers improve efficiency and increase talk time with live prospects. Read More

Looking for Oil and Gas ERP Software? Check Out TEC’s Newest Evaluation Center


TEC's research model of oil and gas ERP systems is now live. This means you can research and compare ERP solutions for the oil and gas industry at TEC's Oil and Gas Evaluation Center. Solutions include ERP systems from Microsoft, Oracle, and SAP, and many other vendors coming soon. We’ll keep you posted on some second-tier vendors offering exciting products that emulate first-tier solutions, but

saas contact center  are actively looking at cloud/SaaS capabilities as an attractive feature in oil and gas ERP software. 4. Industry standardization The industry is likely to experience exponential data growth due to the development of digital oilfields. This growth will focus on real-time data management and business analytics—in other words, production and financial analysis. The report concludes with a number of key tactics for success: • adopting oil and gas data standards to create clean data • using Read More

SaaS Buyer's Guide for Wholesale and Distribution


SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works, who the major vendors are, how SaaS can help your business grow, and how to find the SaaS solution that’s right for you. It’s all in this comprehensive SaaS Buyer’s Guide for Wholesale and Distribution from TEC and SupplyChainBrain.

saas contact center  providing solutions via the SaaS delivery model to the wholesale and distribution industry. We'll examine vendor's capabilities across four main business areas: SCM distribution process management retail and commerce back-office operations   About SCM SCM is the process of managing suppliers, manufacturers, wholesalers, retailers, and customer business processes across five major areas: Warehouse management systems (WMSs) enable warehouse operators to optimize pick, put away, and replenishment functions Read More

SaaS-ing the Manufacturing Opportunity


The software as a service (SaaS) delivery model is here to stay, and most vendors have noticed. Recently, the endorsement for SaaS in the realm of manufacturing enterprise resource planning has come from a veteran vendor and SaaS pioneer.

saas contact center  200 ISVs and 400 SaaS solutions that notably expand the original SFA scope of contact and opportunity management (see Software as a Service for Customer Relationship Management and Sales ). The idea behind the AppXchange platform is to allow partners and customers to build, share, and sell entire applications running within Salesforce.com's hosted environment. This has already prompted similar SaaS platform ecosystems from the likes of IBM , NetSuite, Progress Software , Jamcracker , Oracle, Microsoft, Read More

Considerations for Owning versus Outsourcing Data Center Physical Infrastructure


When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe, data center life expectancy, regulatory requirements, and other strategic factors. This paper discusses how to assess these key factors to help make a sound decision.

saas contact center  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center life cycle, data center facility operations, data center PUE, PUE, data center physical infrastructure, data center infrastructure outsourcing Read More

Fundamentals of Managing the Data Center Life Cycle for Owners


Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and available over the course of its life span. For each phase of the data center’s life cycle, proper care and action must be taken to continuously meet the business needs of the facility. This paper describes the five phases of the data center life cycle, identifies key tasks and pitfalls, and offers practical advice to facility owners and management.

saas contact center  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center life cycle, data center facility operations, data center PUE, PUE Read More

Call Center Buyer’s Guide for Small and Midsized Businesses


If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's guide for small and midsi...

saas contact center  Center Buyer’s Guide for Small and Midsized Businesses If you'd like to know how a call center solution can boost revenues and enhance customer service , the Call Center Buyer's Guide for Small and Midsized Businesses is for you. In straightforward language, this guide will fill you in on state-of-the-art call center solutions , the benefits they offer your company, the choices you have in terms of features and options, what you can expect to pay, and even the questions to ask before you buy. You'll Read More

SaaS Versus On-premise ERP


Should your business acquire traditional on-premises enterprise resource planning (ERP) solutions? Or should it invest in emerging software-as-a-service (SaaS)–based ERP solutions? Both options have benefits and both have risks. Download this white paper to see how SaaS ERP stacks up against on-premises ERP across eight categories.

saas contact center  paper to see how SaaS ERP stacks up against on-premises ERP across eight categories. Read More

TEC Brings Its CRM Evaluation Center to the Latin-American Region


Technology Evaluation Centers (TEC), a global company specializing in on-line services for software evaluation, launched the Spanish CRM Evaluation Center to support Latin-American companies investing in CRM, to make objective and impartial selections; the CRM market in the region is estimated in $166 million (USD), according to IDC.

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Best Practices for Improving Performance in Your Contact Center


Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

saas contact center  Practices for Improving Performance in Your Contact Center Best Practices for Improving Performance in Your Contact Center Your contact center is your front line for customer service and satisfaction. But is it running at peak performance—keeping your customers happy and building solid, loyal relationships? Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contact Center . You'll learn how to manage your Read More

NCR Names Emcien Its SaaS Supplier of the Year


In late October 2012, Emcien was named the 2012 Supplier of the Year in the software as a service (SaaS) Solution Provider category, presented at the NCR IT Supplier Summit. The award is a reflection of the strong working relationship between NCR and Emcien, as NCR IT Services voted on those vendors that are most strategic and valuable to the organization. The video entitled "From

saas contact center  Names Emcien Its SaaS Supplier of the Year In late October 2012, Emcien was named the 2012 Supplier of the Year in the software as a service (SaaS) Solution Provider category, presented at the NCR IT Supplier Summit. The award is a reflection of the strong working relationship between NCR and Emcien, as NCR IT Services voted on those vendors that are most strategic and valuable to the organization. The video entitled From Chaos to Order: Shaping the market with pattern-analysis of customer buying Read More

Case Study: Trillium Health Center


For Trillium Health Center, one of Canada’s largest community hospitals, getting the right information to the right people at the right time is essential to providing the best patient care. But the center’s dashboard system was not providing the needed insight. With Cognos, the center developed an initiative to integrate all data for faster, more accurate information. Learn more about the strategy and the benefits.

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Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels


Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences

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Data Center Best Practices: Optimizing Service Infrastructure through OS Portability


Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be hampering your service levels, to one that can maximize performance? With the use of virtualization technology, data center optimization can become a reality.

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