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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 saas help desk


Cloud Angel: Analyst Perspective on SaaS ERP for Service-based Organizations
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable frequent modifications. TEC examines

saas help desk  Angel: Analyst Perspective on SaaS ERP for Service-based Organizations Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a viable option for you. Get the TEC analyst perspective in this special report on Vita Cloud Angel.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)


According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment. Rather than hiding in a cave and waiting for the calamity to pass, some creative business software companies and individuals have been coming up with new value propositions to solve real problems for their customers. Perhaps

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Securing Your Mobile Workforce


This three-part report describes how all businesses can benefit from software-as-a-service (SaaS) services and, in particular, a variety of hosted services. It also provides advice, best practices, and insight on how to create security and management policies for a distributed workforce.

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What Are the Support and Maintenance Options?


Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

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Centrify Introduces New Cloud-based Identity Management Offering


Centrify has introduced a new Windows Azure cloud-based offering for identity management—Centrify DirectControl for SaaS. The product goes beyond identity management solutions and provides comprehensive unified identity services across an organization’s mobile, cloud, and data center infrastructures. The product leverages existing Microsoft Active Directory investments and allows a company to

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SAP Backpedals Its SaaS Forays -- By Design or Under Duress?


Let me start this blog post with a huge disclaimer: I have no intentions of wilfully beating up on SAP whatsoever! Sure, the enterprise applications titan has lately been embroiled in an intellectual property lawsuit with archrival Oracle over improper use of support data through its TomorrowNow third-party support (recently discontinued) subsidiary. As if this wasn't enough, SAP is being

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Software-as-a-service Overview


The software-as-a-service platform enables users to access software applications anytime, from anywhere, via an Internet browser. A SaaS business model enables companies to purchase business software on a monthly subscription basis, and eliminate the need for servers or on-staff support personnel. This fact sheet gives you a quick run-down of what SaaS is, what kind of company it’s best suited for, and why.

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How to Select a SaaS Vendor


Many small to medium businesses (SMBs) do not have experience with software as a service (SaaS), but are looking to adopt SaaS solutions soon. According to studies, 2009 will be the tipping point, with a majority of companies aiming to adopt SaaS this year. But these companies must be cautious, as the old rules for on-premise software analysis and purchase don’t apply. Discover the new rigorous criteria you should use.

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HCIMS - Help Desk RFI/RFP Template


Issue Management, Inventory and Audit, Knowledge Management, and Product Technology

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A Fresh Look at SAP’s Software-as-a-service (SaaS) Solution


After a year of silence surrounding SAP’s newest enterprise resource planning (ERP) solution, SAP Business ByDesign is back. During that year, many of its competitors pounced on SAP’s silence, even going so far as to spread rumors that the new product was dead. Find out what one Aberdeen analyst thought of Business ByDesign after taking it for a test drive at Sapphire 2009.

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BUY.COM Called "911" For Help


Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.

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