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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 saas rfp customers


Evaluating SaaS Solutions: A Checklist for Small and Midsized Enterprises
This paper from Saugatuck Technology discusses relevant criteria for evaluating SaaS solutions targeting small and midsize firms, and raises key questions that

saas rfp customers  plan. Sponsor Perspective: Evaluating SaaS Solutions Businesses like yours need initial support as you roll out the software, a commitment to a long-term vision and roadmap, and a solution that can scale up as your business grows. In turn, a strong vendor/partner will look to you for ideas to improve their products and offer a strong network of users and partners. Consider the following as you explore the best solutions and vendors for you: Form an Evaluation Committee Enlist a cross-functional team with

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » saas rfp customers

Small ERP Vendors Missing The ASP Boat


Our experience from conducting dozens of ERP software selection engagements recently teaches us that some number of smaller enterprises, first-time ERP buyers, opt for an ASP. Surprising, however was that an even more significant number of incumbent mid-market vendors by not addressing this trend have been handing over a big opportunity to their bigger brethren.

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Cloud Assets: A Guide for SMBs-Part 2


The advent of cloud computing has brought with it many considerations and challenges for organizations looking to implement cloud services, which may be exacerbated for small to medium businesses (SMBs) with limited resources. Read this second part of a three-part guide for SMBs to understand the core elements of the selection and brokering process of cloud assets, and obtain a step-by-step breakdown of the essentials.

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Infor24: Demystifying Infor’s Cloud Strategy - Part 2


Part 1 of this blog series started with the assertion that cloud computing is reaching mainstream adoption in the enterprise applications space. Indeed, virtually all renowned independent software vendors (ISVs) already offer or plan to offer some or all of their products as a service (on-demand software). My blog post then expanded onto some cloud computing definitions and nuances, to

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Reference Guide to Supply Chain Management (SCM) Features and Functions


This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority for your organization. Learn about SCM functions and features for WMS, TMS, international trade logistics (ITL), supplier relationship management (SRM), demand management, supply chain analytics, order management, service parts planning, and more.

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How to Select a SaaS Vendor


Many small to medium businesses (SMBs) do not have experience with software as a service (SaaS), but are looking to adopt SaaS solutions soon. According to studies, 2009 will be the tipping point, with a majority of companies aiming to adopt SaaS this year. But these companies must be cautious, as the old rules for on-premise software analysis and purchase don’t apply. Discover the new rigorous criteria you should use.

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Configurability in SaaS


As software-as-a-service (SaaS) spreads rapidly as a business model among independent software vendors (ISVs), the importance of SaaS configurability has come to the fore. With increasingly competitive deployments, the ability of individual tenants to configure their own options, business processes, and data structures will become the key differentiator among otherwise similar offerings—and will often prove critical to the success or failure of a SaaS deployment. Discover the variety of configurable options, typical technical challenges, and common approaches for optimizing SaaS configurability.

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Cloud/SaaS is the Perfect Solution for Food and Beverage Manufacturers


Cloud or software as a service (SaaS) solutions are maintained off-premises, providing real-time, anytime access to data, often eliminating the burden of internal maintenance and associated costs. This paper looks at how cloud or SaaS enterprise resource planning (ERP) systems can help manufacturers operate more efficiently and profitably.

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Case Study: How PropertyInfo Keeps in Touch with Customers


PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident information, automate service ticket processing, and give end-to-end views of the customer experience. Find out more about the how the company improved customer satisfaction.

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Ramco to Its Customers - Let's Get Personal!


Ramco Systems returned to Las Vegas for its annual user group meeting in North America in October of 2003. We review the progress that Ramco has made on its promises to customers at the last user conference, the customers’ reactions to the progress, and where Ramco and its customers will go from here.

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New Contours for Bank Branches as Customers Get Digitally Savvy


The emerging class of digitally savvy bank customers, including small and midsized businesses, increasingly wants to use bank branches for sophisticated financial advice, support, and products--as opposed to conventional transactions such as cashing pay checks. This white paper, produced jointly by Knowledge@Wharton and Wipro Technologies, captures the emerging business models for bank branches. It is based on comprehensive, globally conducted customer surveys, as well as interviews with Wharton faculty and Wipro executives.

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