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Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

saas service desk  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...

Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

saas service desk  Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » saas service desk


What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

saas service desk   at the highest level, SaaS must be delivered as a service oriented architecture (SOA) approach and must embody Web services. The key benefit of Web services is that it decouples the use of functionality from the delivery of functionality, whereby the multi-tenant architecture allows users to customize their Web pages without building their own code. New features and functionality can be made available continuously, on the fly, as best practice features are identified and then made available. For more Read More...
Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

saas service desk  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) BEGINLYX| Read More...
service-public.fr Case Study (français)


saas service desk  AFS@Web,service-public.fr,Antidot Finder Suite,AFS,données,intégration,des listes d'index,moteur de recherche,search engine,Antidot,solutions de navigation,information,indexing,indexation Read More...
Three Types of Field Service Scheduling Software
There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you?

saas service desk  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
Attenda's IT Service Management Platform: Attenda M.O. - An Overview
Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper explains how Attenda provides a way for businesses to achieve their IT goals while avoiding the pitfalls of wholesale outsourcing or uncontrolled consumption of public cloud services.

saas service desk  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
How to Design and Optimize Your Global Service Delivery Models
In the past 10 years, business process and IT outsourcing markets have become globalized, raising some key issues for outsourcing buyers. How can you develop a service delivery model for your business that fully exploits global sourcing opportunities while supporting overall corporate strategies, goals, and principles? By developing a set of integrated capabilities and processes as part of your core competency.

saas service desk  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
Service Level Goal Strategy: Path to Profit
How can retailers maximize their return when investing in cutting-edge replenishment solutions? After all, if forecasting and purchasing decisions are driven by advanced math and logic, then surely there is little room for users to influence success? Actually, establishing a service-level goal strategy can blaze the path to profit for retailers looking to separate themselves from the competition.

saas service desk  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings.

saas service desk  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
Case Study: City of Montreal Police Service
The City of Montreal Police Service (SPVM) was seeking a new human resources (HR) system to manage professional development plans. The organization’s HR department knew that the new system needed to cover training management, competency management, and performance management. Learn more about the HR system that the SPVM chose, and the benefits it provides to both officers and HR workers.

saas service desk  Case Study: City of Montreal Police Service Case Study: City of Montreal Police Service Source: Technomedia Formation Inc. Document Type: Case Study Description: The City of Montreal Police Service (SPVM) was seeking a new human resources (HR) system to manage professional development plans. The organization’s HR department knew that the new system needed to cover training management, competency management, and performance management. Learn more about the HR system that the SPVM chose, and the benefits Read More...

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