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Cloud Angel: Analyst Perspective on SaaS ERP for Service-based Organizations
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable frequent modifications. TEC examines

saas service desk  Angel: Analyst Perspective on SaaS ERP for Service-based Organizations Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a viable option for you. Get the TEC analyst perspective in this special report on Vita Cloud Angel. Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » saas service desk


Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

saas service desk  provider. Make sure the SaaS solution provides end-to-end security for sensitive vulnerability data and uses multiple standard proactive controls to protect all layers of the application. How is the solution physically protected? Make sure you understand this from your vendor. Again, traditional software-based solutions require you to do all of this work. By contrast, SaaS-based solutions handle this for you. For example, the QualysGuard service is run in Secure Operations Centers that successfully pass Read More...
Professional Services Automation: Affordable Hosted Solutions for the Small to Medium Business Market
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs) have limited time and resources to

saas service desk  software as a service (SaaS) typically offered hosted legacy customer relationship management (CRM) and enterprise resource planning (ERP) systems, allowing many to join the Internet revolution. Unfortunately with the sudden burst of the dot-com bubble in 2001, the application services provider (ASP) business model never really had a chance to prove its worth to the business world. Only in the last couple of years have we seen software giants like Salesforce.com prove that the ASP model can work. Banking Read More...
What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing

saas service desk  to consider switching to SaaS, at least for a part of the functional scope (see Software as a Service Is Gaining Ground ). For some applications, open source software might be a cheaper alternative, with maintenance either provided in-house or through a third party (see Why Open Source is Important to You ). Discontinue —if neither of the above options is satisfactory (or if either fails to provide an acceptable value proposition notwithstanding), and still the vendor does not show any flexibility, Read More...
Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)
According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment.

saas service desk  applications delivered via the SaaS model. The company’s flagship product is TeamSupport.com , which is an on-demand customer service application that targets software companies. Robert Johnson, chief executive officer (CEO) of Muroc Systems , previously ran a successful software company that served TV stations and broadcasting industries. He sold that company in 2006, and several people that shared his philosophies about how to run a software company and treat customers followed him to Muroc. The Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

saas service desk  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

saas service desk  channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and Read More...
Service Parts Planning RFI/RFP Template
Planning,Service Delivery and Execution,Workforce Optimization,Logistics Transportation and Reverse Logistics,Analytics and Reporting,Utilities

saas service desk  Parts Planning RFI/RFP Template Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

saas service desk  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More...
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

saas service desk  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More...
SaaS Realities: Business Benefits for Small and Midsized Enterprises
Software as a service (SaaS) is known for its relative speed to implementation and low upfront costs for acquisition and deployment. As a result, SaaS is widely

saas service desk  deployment. As a result, SaaS is widely adopted for a variety of business and IT functions. Discover the advantages of moving to a SaaS model for improving business operations, and to better meet the challenges of growth, competition, and regulatory compliance faced by smaller and midsized businesses. Read More...
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

saas service desk  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what's the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You'll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

saas service desk  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More...
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

saas service desk  Secrets to Simplify Field Service Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More...
The Evolution of Enterprise Resource Planning Includes Service Industries
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services

saas service desk  software as a service (SaaS) and license models to their clients. ERP for services : These vendors are typically traditional ERP vendors that provide a fully integrated solution with complete back-office functionality. Since they provide their clients with complete operational and transactional functionality, their offerings tend to be broader in application. In addition to project-oriented functionality that vendors such as Epicor and Deltek deliver for professional services organizations, ERP for Read More...

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